About CSSBuy
Data updated- Website
- www.cssbuy.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 56% (48/86)
Do you own CSSBuy? Claim this profile for free and start replying to reviews.
About this business
Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!
Written by the business, not verified by us.Is CSSBuy legit?
CSSBuy (www.cssbuy.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble. However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.
Auto-generated from all reviews of this business. For reference only.What people say
Great service a and support
Great services,support and prices, n.1 option for sure.
Great experience with cssbuy I…
Great experience with cssbuy I recommend this agent to everyone. Good staff good services.
Terrible experience
I’ve been using Sugargoo for a while but wanted to try something different and gave CSS a chance. What a mistake, the difference is like night and day: 1) customer service are extremely unresponsive. 2) I paid for FedEx shipping but still no tracking number, 7 days after I placed my order 3) I paid for QC photos but received none Paying for FedEx was a rip off because I still haven’t received my package after 7 days which means I could have used a cheaper shipping option. I do not recommend CSSBuy - use at your own risk.
support provides great customer service.
Best agent support!
a really good agent
A good service via DC
To the ones who knows how to use it
To the ones who knows how to use it, its perfect
Very good exchange rates and fast…
Very good exchange rates and fast service, helpful support aswell.
Good service and support
Paid 88€ for a haul through CSS Buy
Paid 88€ for a haul through CSS Buy. Got two pairs of low-quality, undersized Asics and an Eric Emanuel short that was supposed to be XL and came in S. They ignore my messages and offer no compensation. Avoid this scam platform – they don’t care once they get your money. They now claim they “don’t sell anything” – even though they accepted my payment, shipped the items and confirmed everything. Classic scam tactics. I’m going full chargeback.
fast shipping time
fast shipping time. BUT shipping calculator is bad and they will always charge 20-50 dollars more. they need to fix it asap beacuse sometimes i just get paranoid. Other than that the service is great and shipping time is very very fast.
The support is good
Great experience with CSSBuy Fast…
Great experience with CSSBuy Fast shipping, super helpful customer service and good prices Will definitely use Cssbuy for shopping from China
I paid ¥4500 for an iPhone via CSSBuy, got a fake replica. Full proof – insurance denied.
I’ve been using CSSBuy for a while and never had issues — until now. This time, I placed my biggest order ever: an iPhone costing over ¥4500. I paid for: Full video inspection (QC) Air column protection Shipping insurance Here’s the video CSSBuy recorded in the warehouse, showing a legit working iPhone: 🎥 Warehouse QC video – real iPhone shown When the parcel arrived, I unboxed it and found a cheap plastic replica. No internals, no screen, just a fake shell: 🎥 Unboxing video – shows fake replica 🎥 Close-up of the fake device I contacted CSSBuy immediately. I was calm, respectful, and provided everything: photos, videos, even timestamps. Their response? ❌ “You didn’t record from the moment before opening the box” ❌ “This could be a scam” They denied the insurance claim — even after I proved that the device I received is not the one shown in their own QC video. I’ve spent a lot of money and trusted CSSBuy. But their insurance only works if you record an unboxing video perfectly from the start — otherwise, you're on your own, even with proof. ⚠️ If you’re planning to buy expensive items using CSSBuy, be warned: their “insurance” may not protect you. I lost ¥4500 and received nothing but disrespect and blame. Don’t let it happen to you.
Reply from CSSBuy2025-06-29
I apologise for the experience you had. However, you have clearly not followed our insurance policy, so it isn't a fault of the policy as you claim it is. Here is a snippet from our policy: "An uncut unboxing video that starts recording before you unpack your parcel must be provided to claim a compensation based on damage. You must contact us within 3 days of the delivery date to claim this form of compensation. If not, CSSBuy reserves the right to refuse your insurance claim" The unboxing video you provided starts after the package has been opened, therefore it is impossible to verify whether the items you unpack actually arrived like this. Our packaging CCTV footage as well as our Quality Check footage confirm that we have shipped the real phone, and that we do not have any "replica" phones laying around in our warehouse. In order to fight fraud, we need to be strict with our policy. If you had followed it, we would have refunded your parcel. Regards, Zoop - COO
its very nice
Reply from CSSBuy2025-06-29
Thanks for your positive feedback! -zoop
Support is always there
Support is always there. Nice Agent!
Reply from CSSBuy2025-06-29
Thanks for your positive feedback! -zoop
Scammers
Scammers, dont trust them. After paying and getting my package sent out, it stopped getting updates. Contacted them on disord and they made me wait nearly a month with random excuses like "The airline's dismantling and sorting has been affected, because of the AMS ground service moving warehouse, so there is a bit of delay, involving some of the goods are delayed. Please wait patiently for the further updates soon.". After making me wait a month they refunded 1/3 of the package value not including shipping?? Stay away from them. EDIT: These guys had the nerve to reply to me saying my package has probably been already delivered. It has NOT. Stay away from them.
Reply from CSSBuy2025-06-29
Hi there, unfortunately it was a massive issue with shipping as the AMS warehouse was moving to a new location, which is something we cannot control. Most parcels have been shipped out and have arrived by now, I hope yours has arrived safely :D If it did, I'd appreciate it if you can follow-up on your review. -zoop
great support
Reply from CSSBuy2025-06-29
Thanks for your positive feedback! -zoop
Superbuy Shopping
Kakobuy
SUGARGOO
Mulebuy
CNFans
JoyaGoo
Bbdbuy
Lovegobuy