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CSSBuy

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319 reviews

3.8319 reviews
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About CSSBuy

Data updated
Website
www.cssbuy.com
Category
Business Services
Location
China
Status
Unclaimed
Last 12 months
104 reviews
Replies to negative
56% (48/86)
Do you own CSSBuy? Claim this profile for free and start replying to reviews.
18106578805[email protected]www.cssbuy.com

About this business

Your #1 Shopping Agent, based in Hangzhou, China. Purchase billions of products with a few clicks. B2B and B2C support. We connect our customers worldwide to millions of sellers in China!

Written by the business, not verified by us.

Is CSSBuy legit?

CSSBuy (www.cssbuy.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 56% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently praise the helpful staff, noting that representatives are always polite, attentive, and ready to assist with any questions that arise during the shopping process. People also mention that the delivery service is remarkably fast and reliable, ensuring that packages arrive safely right at their doors without trouble. However, some customers also noted unexpected extra service fees and extremely high shipping costs when trying to send their parcels abroad. A few reviewers experienced frustrating support interactions, mentioning unhelpful replies and unexpected delays that complicated their overall ordering experience significantly over time.

Auto-generated from all reviews of this business. For reference only.

What people say

JUAN RICARDOBrazil · 1 review · Experienced 2025-04-19 ·

Package not delivered – Partial refund only – No proper explanation

I ordered a pair of shoes for one of my clients using CSSBuy. I paid ¥151.32 for shipping, and after over a month of waiting, the package was never delivered. Then I suddenly received a partial refund of only ¥52.66 — without any clear explanation. This is unacceptable. I contacted support multiple times, and I have now also sent an urgent email. My client is angry, I am losing money and reputation, and I still don’t know where my package is. I demand either a full refund or that the item be delivered immediately. This is harming my business, and I expected better service from CSSBuy.

Reply from CSSBuy2025-06-29

Very sorry to hear that. It seems that your parcel did not have insurance, hence why we could not provide a full refund. I have contacted you to explain the situation. -zoop

moeGermany · 1 review · Experienced 2025-03-24 ·

Always a Problem.

Always a Problem. If you have time for facing with issues that will cause you stress and head-aches, then this is the right agent for you. - : App and Website Bugs. You will not see a day without any app or website issues. The app always gets refined and updates but these are only optical updates. Technical issues are still there. I told that to the discord server of CSSBuy many times in tickets and explained the situation in detail. They dont care! - : The Staff You will have lots of communication issues with the Staff that is working in the warehouse or at the office of CSSBuy (Discord is better). They mostly dont understand what you say and do things you dont even tell them to do. And they dont even say what they are doing and at the end you just get surprised by what they have done! Communication here in this business is the most important thing here!!! If your staff cant talk proper english, then recruit new ones for gods sake! - : Discord Some Staff will just abuse the power of being a moderator and will time-out you or ban you just because they dont like you , your opionion or the message you sent. (No matter even if you didn't break the server/discord rules). To be honest , my first Parcel experience was good. The rest was mostly always coming with issues. I am very disappointed from CSSBuy. Buying directly from a seller or from different agents would be more better and probably also cheaper, as it looks like that the prices have been increasing. For me there is no advantage of buying from CSSBuy. No recommend👎

Reply from CSSBuy2025-06-29

Hello, I am very sorry to hear that our service did not meet your expectations. It would be very appreciated if you contact us on Discord to discuss these issues so we can improve our services! -zoop

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