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Deluxe

ClaimedCollecting reviews

201 reviews

4.1201 reviews
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About Deluxe

Data updated
Website
www.deluxe.com
Category
Business Services
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
98% (40/41)
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About this business

Deluxe, a modern Payments and Data Company, champions business so communities thrive. With roots tracing back more than 100 years as the original payments company and inventor of the checkbook, we've evolved into a leader in digital payments and data solutions, facilitating seamless connections to propel businesses forward. Leveraging our powerful scale, we support millions of small businesses, thousands of vital financial institutions, and hundreds of the world's leading consumer brands, processing nearly $3 trillion in payment volume annually. Ready to grow? Discover how Deluxe can help you move forward. Visit www.deluxe.comExplore Our Products:Shop Business ChecksShop Personal ChecksShop Print MarketingShop Apparel/Promo

Written by the business, not verified by us.

Is Deluxe legit?

Deluxe (www.deluxe.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Business Services and its reputation is good. 73% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-08-11.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers deeply appreciate the quick delivery times and consistently find the online ordering platform to be remarkably smooth, efficient, and straightforward for all their business needs. Consumers frequently mention that customer support representatives are extremely helpful, polite, and understanding when any assistance is required during the transaction. Though some customers noted issues, a number of reviewers were not happy with the high prices of products and the expensive additional shipping fees. Others specifically mentioned receiving incorrect check details, missing account numbers, or experiencing unexpected formatting errors on their initial product orders.

Auto-generated from all reviews of this business. For reference only.

What people say

Julie C.United States · 2 reviews · Verified · Experienced 2025-12-29 ·

Deluxe is the place to order

Deluxe is the place for blank-check stock. I have repeatedly ordered from them and have never been disappointed.

Reply from Deluxe2026-08-03

We're delighted to hear that you consistently have a positive experience when ordering your blank-check stock from us. Your satisfaction is very important to us!

A
Ashlee CUnited States · 1 review · Verified · Experienced 2026-07-16 ·

Was offered a discount code in mail…

Was offered a discount code in mail offer and when I was checking out it disappeared during the transaction. I called to let them know right away but nothing could be done because they couldn’t see my transaction yet. Deceptive to say the least.

Reply from Deluxe2026-08-03

We sincerely apologize for the frustrating experience you encountered with the discount code during your checkout process. We understand how disappointing it must have been to see the offer disappear and then be unable to resolve it immediately. Please reach out to our customer support team at 1-800-865-1913 to see what can be done. Our team will be happy to assist you further and explore any possible options to address your concerns. We have a robust customer satisfaction guarantee (https://www.deluxe.com/shopdeluxe/common/customerservice.jsp#satisfaction) and we want to ensure you are satisfied with your experience with us. Thank you for your patience and understanding. We appreciate your feedback and will use it to improve our products and services.

D
DAN MCGINNUnited States · 1 review · Verified · Experienced 2026-07-16 ·

EVERYTHING WAS CORRECT

Reply from Deluxe2026-08-03

We appreciate you taking the time to share your positive experience; we are so glad you were happy with our services.

J
JohnUnited States · 3 reviews · Verified · Experienced 2026-07-16 ·

This is the second time Deluxe has…

This is the second time Deluxe has printed my checks without the full electronic account number on the bottom of the check in the way I enter it into the order form. I am calling in on Monday to my order corrected and money back.

Reply from Deluxe2026-08-03

We are truly sorry to hear that your checks were printed incorrectly for a second time, specifically regarding the electronic account number. We understand your frustration and disappointment. Please reach out to our customer support team at 1-800-865-1913 to see what can be done. Our team will be happy to assist you further and explore any possible options to address your concerns. We have a robust customer satisfaction guarantee (https://www.deluxe.com/shopdeluxe/common/customerservice.jsp#satisfaction) and we want to ensure you are satisfied with your experience with us. Thank you for your patience and understanding. We appreciate your feedback and will use it to improve our products and services.

E
Elizabeth MitchellUnited States · 1 review · Verified · Experienced 2026-07-16 ·

Order

Ease of ordering on line

Reply from Deluxe2026-08-03

We're glad to hear that placing an order online was an easy process for you. Thank you for your feedback.

J
Jacquelyn LeeUnited States · 1 review · Verified · Experienced 2026-07-17 ·

Super fast!

Reply from Deluxe2026-08-03

We appreciate you taking the time to share your positive experience; we are so glad you were happy with our services.

K
Kenneth BootsUnited States · 1 review · Verified · Experienced 2026-06-25 ·

Took way too long to get my work order…

Took way too long to get my work order forms Usually receive with in days this took weeks

Reply from Deluxe2026-08-03

We sincerely apologize for the extended delay in receiving your work order forms. We understand your frustration, especially since you usually receive them much quicker. Please reach out to our customer support team at 1-800-865-1913 to see what can be done. Our team will be happy to assist you further and explore any possible options to address your concerns. We have a robust customer satisfaction guarantee (https://www.deluxe.com/shopdeluxe/common/customerservice.jsp#satisfaction) and we want to ensure you are satisfied with your experience with us. Thank you for your patience and understanding. We appreciate your feedback and will use it to improve our products and services.

K
Kathy LawrenceUnited States · 1 review · Verified · Experienced 2026-06-25 ·

delivery of great product

Reply from Deluxe2026-08-03

We appreciate you sharing your positive feedback; we are so happy you enjoyed our great product and its delivery.

E
ErikaUnited States · 1 review · Verified · Experienced 2026-07-15 ·

Three times to get order correct

It took three orders to get my checks correct. First order: delivered to wrong address (billing instead of shipping). Business name left off. Second order: my first name spelled incorrectly. Third order: finally correct. This was a miserable experience and I won’t order from deluxe again. Even if prices are a little better, it was a waste of time and it shouldn’t take two phone calls to get an order corrected that I personally entered everything exactly as I wanted it in the order form. Also ridiculous that chat isn’t a feature to correct an order. Only phone calls? It’s 2026.

Reply from Deluxe2026-08-03

We sincerely apologize for the incredibly frustrating experience you encountered with your recent orders. It's clear that we fell short of expectations, and we deeply regret the multiple errors and the inconvenience this caused. We understand your disappointment and frustration, especially after taking the time to accurately enter your order details. Your feedback regarding the lack of a chat feature for corrections is also very valuable, and we will certainly take it into consideration as we strive to improve our customer service options.

M
Mitzi WinelandUnited States · 2 reviews · Verified · Experienced 2026-07-16 ·

President

So happy with deposit books

Reply from Deluxe2026-08-03

We are so happy to hear that you are pleased with the deposit books! We appreciate your positive feedback.

C
CCUnited States · 1 review · Verified · Experienced 2026-06-26 ·

The order took too long

The order took too long. When having a business, time is of the essence. Customer service not doing much to help.

Reply from Deluxe2026-08-03

We understand your disappointment and frustration regarding the delay on your order. We sincerely apologize for any inconvenience this has caused you. We value your long-standing relationship with our company and want to assure you that we take your concerns very seriously. Please reach out to our customer support team at 1-800-865-1913 to see what can be done. Our team will be happy to assist you further and explore any possible options to address your concerns. We do have a robust customer satisfaction guarantee (https://www.deluxe.com/shopdeluxe/common/customerservice.jsp#satisfaction) and we want to ensure you are satisfied with your experience with us. Thank you for your patience and understanding. We appreciate your feedback and will use it to improve our products and services.

L
Lisa FergusonUnited States · 1 review · Verified · Experienced 2026-07-17 ·

Easy to order and shipping was great.

Reply from Deluxe2026-08-03

We appreciate your positive feedback! We're glad to hear that placing your order was easy and that your delivery arrived quickly. Thank you for sharing your experience.

M
Marco PadillaUnited States · 1 review · Verified · Experienced 2026-07-17 ·

Service

Service, it’s good but it’s Too expensive

Reply from Deluxe2026-08-03

We appreciate your feedback regarding our service and pricing. Deluxe has a wide variety of products in varying price points to meet your check writing needs. Many of the checks we sell are specifically designed with multiple layers of defense to protect against fraud. We also do offer savings with various coupon options that can be utilized to offset some of the pricing. These savings can be found on our coupon page (https://www.deluxe.com/shopdeluxe/common/couponPage.jsp). If you have any further questions regarding pricing or the products you order from Deluxe, please call one of our Customer Care agents at 1-800-865-1913 for further assistance. We appreciate your feedback and will take it into consideration as we review our pricing strategy. Thank you for your understanding.

R
Ruth SpragueUnited States · 4 reviews · Verified · Experienced 2026-07-16 ·

If you prefer dealing with real human beings, DELUXE is the place to get your checks!

The initial order came early, was perfect, except the checks had the wrong bank name. I called immediately and got a LIVE person (lovely young girl with excellent skills)!!! This alone gives Deluxe five stars. I explained my problem, it was remedied and I got a new set of checks. It should also be noted that the corrected set came earlier than the original delivery date projected for the first order. This order was totally perfect. Well done! "AI" has its place. But . . . it cannot replace person-to-person contact.

Reply from Deluxe2026-08-03

We are so pleased to hear about your positive experience with our team, especially the helpfulness of our representative. It's wonderful to know that the issue with the initial order was resolved quickly and efficiently, leading to a perfect replacement that arrived even sooner than expected. We truly value your feedback and appreciate you highlighting the importance of person-to-person contact. Thank you for sharing your kind words.

G
Georjan BridgerUnited States · 1 review · Verified · Experienced 2026-07-16 ·

Received shipment quickly

Reply from Deluxe2026-08-03

We appreciate you taking the time to share your positive experience; we are so glad you were happy with our services.

M
Mike MarionUnited States · 1 review · Verified · Experienced 2026-07-15 ·

Quick turnaround time

Reply from Deluxe2026-08-03

We appreciate you taking the time to share your positive experience; we are so glad you were happy with our services.

D
David CombsUnited States · 3 reviews · Verified · Experienced 2026-06-25 ·

The product looks great good quality…

The product looks great good quality fast service. Easy website to use.

Reply from Deluxe2026-08-03

We're so pleased to hear that you found our product to be of good quality and that you experienced fast service. We're also happy that our website was easy for you to use!

N
NANCY LUTFYUnited States · 1 review · Verified · Experienced 2026-07-16 ·

easy to work with and resolve probleme

easy to work with and any problems are readily fixed. Thanks, Nancy Lutfy

Reply from Deluxe2026-08-03

We're so glad to hear that you found our process easy to work with and that any issues were readily resolved. We appreciate your positive feedback!

D
David MedinaUnited States · 1 review · Verified · Experienced 2026-06-22 ·

Our logo was black and didn't look like the proof

This was a reprint because it was a dark blob of an logo. I proof read the logo and it looks nothing like it on the checks.

Reply from Deluxe2026-08-03

We appreciate your feedback and are truly sorry to hear that the logo on your checks did not meet your expectations and appeared as a dark blob. We understand your frustration when the printed logo doesn't match the proof. Please reach out to our customer support team at 1-800-865-1913 to see what can be done. Our team will be happy to assist you further and explore any possible options to address your concerns. We have a robust customer satisfaction guarantee (https://www.deluxe.com/shopdeluxe/common/customerservice.jsp#satisfaction) and we want to ensure you are satisfied with your experience with us. Thank you for your patience and understanding. We appreciate your feedback and will use it to improve our products and services.

M
Mother NationUnited States · 1 review · Verified · Experienced 2026-06-25 ·

The site was easy to navigate.

Reply from Deluxe2026-08-03

We're happy to hear that you found our site easy to navigate. We appreciate your positive feedback!