The prints were beautiful
The prints were beautiful. Coloring used was gorgeous. The prints arrived quickly and in good condition.
About DESENIO US
Data updated- Website
- www.desenio.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 20 reviews
- Replies to negative
- 96% (55/57)
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About this business
When our customers are happy and satisfied, we are happy and satisfied!
Written by the business, not verified by us.Is DESENIO US legit?
DESENIO US (www.desenio.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-08-30.
What people say
Beautiful quality products
Beautiful quality products! Fast shipping too!
wonderful choices
excellent packing, and delivery. Too many pictures to choose from..love it!
Great prints
Great prints, delivered quickly.
Beautiful
Beautiful, elegant and well made 💕
The product (an art poster) arrived in…
The product (an art poster) arrived in good condition, and was exactly as depicted. It's a Valentine's present for my girlfriend, and I bet she'll love it.
Great prints
Great prints, great quality!
My posters are beautiful and arrived…
My posters are beautiful and arrived quickly. Also great pricing and customer service.
Great art and came packed very well!
My prints came quickly and I loved them.
The pictures looked cheap
The pictures were subpar. They were grainy looking. They were beautiful on the website but in person they looked cheap.
Reply from DESENIO US2025-02-07
Hi Jen, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO
Obsessed
I’ve been eyeing photos for a gallery wall for quite some time and I absolutely love how it turned out! Shipping/Delivery was quick. The frames and prints were all in good condition — easy to assemble and hang up. I wish I could upload a picture!!
Photos and frame were excellent but…
Photos and frame were excellent but delivery was much later than advertised online
My painting was delivered quickly and…
My painting was delivered quickly and it is so beautiful!!
Love the print
Love the print, shipped very securely!
Beautiful posters
Beautiful posters, exactly like on the website, fast shipping. Would highly recommend!
I’m waiting for a refund
I’m waiting for a refund , need the address to send back the merchandise. Haven’t heard anything
Reply from DESENIO US2025-01-31
Dear Customer, Thank you for your review. We’re sorry to hear that you haven’t received the return details yet, and we completely understand how frustrating this must be. We have reached out to you directly with the necessary return instructions, including the correct return address. If you haven’t seen our message yet, please check your inbox (and spam folder, just in case). We truly appreciate your patience and want to ensure this is resolved for you as quickly as possible. If you have any further questions or need any additional assistance, please don’t hesitate to reach out—we’re here to help. \-DESENIO
Quality is terrible
Reply from DESENIO US2025-02-03
Hi Brian, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO
Terrible shipping and customer service
Terrible shipping and customer service. Waiting on my refund.
Reply from DESENIO US2025-01-30
Dear Customer, Thank you for your feedback. We sincerely apologize for any frustration caused by the shipping delays and your refund process. We want to assure you that we are already in contact with you regarding this matter and are working to resolve it as quickly as possible. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to help. \- DESENIO
Great Products and Packaging
I was worried about the frames and artwork arriving damaged as I've had so many packages where the items were poorly packed and end up broken, but they got to my apartment in perfect condition! I love how the prints look on my wall.
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