DESENIO US

Hi, We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible. Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience. Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. Our Customer Service team will be in contact with you as soon is possible. We are committed to resolving any issues and ensuring your satisfaction. Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future. DESENIO

Dear Customer, Thank you for your feedback, and we sincerely apologize for the experience you've had. We take concerns like this very seriously and would like to assist you in resolving this matter. Unfortunately, we are unable to locate your order with the information provided in your review. Please reach out to our customer service team with your order details, and we will be happy to investigate this further and ensure that any outstanding refunds are processed correctly. We apologize for any delays and truly appreciate your patience. Our team is working hard to respond to all inquiries as quickly as possible. \-DESENIO

Hi Emily, We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look. If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you. Thank you for bringing this to our attention, and we look forward to assisting you further. DESENIO

Dear Customer, Thank you for your feedback, and we’re glad to hear you enjoyed our selection! We sincerely apologize for any delay in our response and understand how disappointing it must have been that we couldn't include a message with your order. While we currently do not offer gift messaging as part of our service, we truly appreciate your feedback and will take it into consideration for future improvements. If you have any further questions or suggestions, please feel free to reach out. We truly value your input and hope to have the opportunity to serve you again. \-DESENIO

Hi Samantha, We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations. Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward. Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. DESENIO

Dear Customer, Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We regret any confusion caused by the frame dimensions, as our product sizes are based on standard European measurements, which are also provided on our website for clarity. We’re also very sorry to hear that your frame arrived with a scratch on the acrylic, as this is certainly not the experience we want for our customers. Regarding your return attempt, we understand how frustrating it must have been, and we’d love the opportunity to assist you further. Unfortunately, we were unable to locate your contact details from the review, but we encourage you to reach out to our customer service team directly so we can resolve this for you. We appreciate your feedback and the opportunity to improve. \-DESENIO

Dear Customer, We sincerely apologize for the delay in resolving this issue and for any frustration caused by our response times. We completely understand how disappointing this experience has been, and we truly regret any inconvenience. Please know that we have reached out to you directly to provide a resolution, and we are committed to ensuring that your concern is fully addressed as soon as possible. We appreciate your patience and understanding, and we are here to assist you further if needed. \-DESENIO