DHgate

Good site for certain things.

thanks for being here

No delivery

I ordered an item on the 17th of November I believe, the initial eta was December 10th. Updates on tracking the package stopped when “deliver to hub branch”. It is the 15th today and still nothing. I’ve even used the tracking number on other postal websites with no results found. I understand the possibility of delay because the order is from Hong Kong shipped to California. I would just like to know how long it will be or at least be updated on where the item is.

Customer Service

Customer Service, does not side with the buyer, I have had multiple disputes about items that were not as described or counterfeit and they have always sided with the supplier. Numbers, names, and labels are hot glued, instead of sewn on.

Very convenient to choose different…

Very convenient to choose different merchandise although i'm still waiting for some of the stuff i ordered more than 2 months ago. Tried to get refund as i still see the status on the way from last one and half month. I wish they have better tracking and cap to the time it should be received or get a refund automatically .

Why can I not communicate with the…

Why can I not communicate with the seller? I have many questions. ;)

I love the products

I love the products, but you guys take a little too long sometimes to deliver the package.

VM PrestigePortugal · 1 review · Posted 2020-12-09

Good site

Good site, lot of choices, some good qualitie, some not!... We need to accept that time of delivrie is the main problem, but we get use to it, so that´s fine!!

Raffaele ImperialeUnited States · 2 reviews · Posted 2020-12-08

The problem is that I didn’t find my…

The problem is that I didn’t find my old account with order. I can’t get it cause I created a new account now, and the old order there isn’t! I don’t even have a mail to confirm of this order! I have only the payment by my bank

Great weekly coupons, poor customer service

Overall I prefer Dhgate to AliExpress. But their customer service is lacking. They have great coupons that actually lower the cost of regular orders, but they also have an incentive coupon program that is BOGUS. You get monthly spend target based on the previous months purchases. In October, I earned a $194 coupon for purchases of over $50K. That coupon is supposed to appear on the 5th of the month, about 35 days after it is earned. My last coupon appeared on the day it was supposed to and was labeled EXECUTED. Okay, computers make mistakes, so I did the chat (since the email option is disabled), and after sending pictures and explaining, I was told they would issue that coupon with a spend limit we agreed upon. I was told to wait a few days for the coupon group to make that happen. Four days later I stated a chat again and the person acted surprised that the promised coupon did not arrive, so I was told to wait a few days for it to reappear, and it never did. Well, Last month, I spent over $62k and now it says to wait until the fifth of next month (32 days away), I wonder if this coupon will also never be available. Another benefit of being a big user is a dedicated concierge which hasn't been available for two years. I don't like being treated poorly. but in general I do like their weekly promotional coupons. But the message is customer service does not care!

Be Careful!

Purchased a few things successfully on here. Using usual methods of filtering for best selling listings and looking at seller feedback and reviews I have been using DHGate well. My last purchase has gone completely wrong, over $170 dollars worth of faulty earphones. There seems to be a lot of fake transaction and review history manufactured by the sellers on this site, allowing them to fabricate listing transactions especially, this is where you get stung. The seller of my last purchase is completely ignoring my dispute and although early into the process (before I’ve asked DHgate to mediate due to them allowing the seller 5 days to respond) most of the reviews here say you don’t get very far and people have had extremely bad experiences to the point they have paid to send the items back and provided the evidence needed to get a refund then told it wasn’t possible. I don’t think you can get away from the scammers that plague this site and there are genuine sellers on it.. do the best you can and accept when it does go wrong it appears you have little recourse. I hope I get the help I need in the end.

Confused

Confused, I ordered a product that is due on the 19th of the dec but now it says the product “cannot be found”, will I still be receiving it, I asked the seller and I was left on read. 3266713890

Jeff KUnited States · 24 reviews · Posted 2020-11-21

Poor customer service, website and dispute process. Deceptive.

I purchased two products from one vendor. First product worked but had terrible instructions in Chinese (no english) so it was difficult to figure out. Second product wasn't what I ordered but was a cheaper substitution that was missing an extra part that was supposed to be included. So the vendor was deceptive because he tried to do a bait and switch to a cheaper bundle. Also, the product description for the bad item wasn't accurate and descriptions in general don't have enough ratings info to know the pros and cons of the goods (sizes, performance) and there generally are no returns so you are risking a good price with the hassle of a dispute if there is a problem-which there is often is. Website to file a dispute is rigged to get you to release payment by clicking a received button which has a disclaimer pop up that you can't dispute if you click it. Then also has a built in 24 hour delay so you can't file a dispute even when tracking shows items were received and have to come back 24 hours later. Difficult to provide feedback so can't warn others of problems. Dispute resolution is similarly deceptive and the agents lie and try to cheat you out of the refund. They don't give you time to respond to their arbitration and rush to close shorting you with a low partial refund of 30% which wasn't what they agreed to (100% refund). Then when I follow up emailed that I wanted to return the item they didn't send the prepaid shipping label and did the 30% refund anyway and they don't show you how much they are refunding so you have to go look it up on your credit card transaction ledger to see what they actually did a few days later. Terrible website and customer service. Aliexpress.com is much better. I ended up filing a credit card dispute for the remaining money they didn't refund.

David AutierUnited Kingdom · 1 review · Posted 2020-11-21

Seller usonline is no good

Seller usonline is no good. I ordered shoes, waited 6 weeks only for the shoes to be sent back to him by royal mail. I never received them. And now he only wants to refund me half of my money even though he is getting his shoes back which he will sell again. His name is usonline

Terri JonesUnited States · 3 reviews · Posted 2020-11-17

I have ordered quite a few things for…

I have ordered quite a few things for my business from DH Gate. There has been a few times where the shipping took a long time (Due to Covid) and sometimes when I order something from a seller, it's all sold out. But in most instances, the prices are decent and when you can get the free shipping it helps. As long as they continue to honor with me their business word to either exchanging or refunding. I will continue to shop here. Hopefully they value me as a customer as much as I value them as service.

I can't order anything online i have no…

I can't order anything online i have no idea why, everytime I wanna ordersomething it gives me your payment is at risk , I sent an email to safety dg gate and tell now nobody answered me its been more than a week thats ridiculous.

First the good side

First the good side. I had ordered in the past and the good were delivered in time except once. But in one case the product was nowhere near what it looked like on the picture. Looking through the website today I noticed that in most cases free shipping was offered while in fact when ordering the price of shipping was often higher than the price of the goods. Of course I did not buy.

Great selection!!

Shipping is always long but overall…

Shipping is always long but overall good app.

I don’t understand

I don’t understand, most pictures don’t have the brand on the item, do they actually not have it or do they have it when they arrive? A bit confused