Shop Dick's Sporting Goods for the finest quality products at competitive prices, backed by the best service anywhere.
Is DICK'S Sporting Goods legit?
DICK'S Sporting Goods (www.dickssportinggoods.com) has a 1.9 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Sports and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently complained about terrible customer service, unhelpful support teams, and extremely long waiting times over the phone. Consumers also experienced severe delays with online orders, missing packages, and strict return policies that offered zero practical solutions. Buyers expressed deep frustration regarding high prices and unexpected fees charged during the purchasing process.
Some reviewers were happy with the friendly store employees who provided wonderful assistance during their physical visits. Shoppers additionally noted having successful in-store experiences and finding great merchandise with the help of knowledgeable staff members.
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Becarfull with these store when shopping online,they advertise sneakers for low price and in sale but is all a big fat lie. I wass looking for some baseball cleats for my son on size 8.5 and some how DICKS SPORTING show up with a nice and good price ranging from 25 dollars to 35 so I decided to shop.but the trick from that store is like these.the price is true and real but they dont have no sizes or shoes only the price.that is a scam big scam.whoever I decide to keep searching and finally found one for 38 dollars but size 9 and they dont want to shipped if I dont buy a 2nd pair. So I decide to biy a 2nd pair for 55 dollars size 8.5.they say it will be there in two days
,its been 5 days and still waiting on those shoes. So just be alert when shopping for DICKS SPORTING GOODS THAY FALSE ADVERTISING AND SCAMING PEOPLE. The good reviews are 100% FAKE,FAKE,FAKE.
Just today, I purchased a couple pairs of sneakers at the Dicks store in Erie, PA. Dillon was extremely helpful, and really seemed to know his stuff when it comes to the shoe merchandise. That seems to be a rare thing these days, so i wanted to acknowledge him. I've had good success finding what I want there.
I ordered a pickleball paddle online & they delivered a (clearly) used one. I returned it & ordered another, crossing my fingers that they would deliver a new one. They did, but they refund only after 21 business days! Compare that to Amazon which refund same day (to your acct) or w/i a few days of receiving the merchandise. Do they think that I will ever buy anything from them again, online?
The service was good, polite and just fine. The prices are 25 to 50% OVER full blown retail!! YIKES got a nose bleed in the Nike section! Either Nike is crazy or D ick sporting goods
prices are crazy. $120 for golf pants???
I'll never shop at a Dicks store again. I bought a pair of running shoes late on a Sunday (last week) after trying on several pairs. Took them home, wore them outside for a few minutes and discovered they were uncomfortably narrow. I had not noticed this while in the store so I returned them to the store on that Tuesday and was declined because they had been worn outside. For a billion dollar chain Dicks has really gone down hill fast. Their return policy is cheap and clearly never discussed with customers when buying shoes. Either train your sales people to tell everyone they cannot return shoes whenever they have been taken home (and touched the ground) or put some signs up that warn the customers in the shoe section! Also, as an FYI, I've been to three Dicks stores in a week and I can tell you all of your stores have 5 times as much baseball gear for boys compared to the softball gear for girls. My family will find somewhere else to buy all of our sporting equipment. Dicks has become too much of a hassle.
Cheers,
a very disappointed ex-customer
Prices are way higher than other places. It's crazy how much more expensive the mark up for items are.
Way overpriced and the stores feel like a outlet mall vs an actual sporting goods store.
Tristan, a young man working in the shoe department did a phenomenal job at helping my son and I look for football cleats as it's our first time he has lots of questions and he was very very helpful
Order jets shirt from there online Tuesday, They shipped it our on Wednesday and it came in the mail today. Two days from Jersey to central Pennsylvania is definitely worth a positive review and would have no problem ordering more sports clothing from them in the future.
I’ve shopped at DIK’S Sporting Goods a few times now and it’s consistently been a good experience. They usually have a solid selection, whether I’m looking for workout gear, sports equipment, or just casual athletic stuff. The store is clean and organized, which makes it easy to find what you need without wandering around forever. Staff has been helpful when I’ve had questions, but they’re not pushy, which I appreciate.Prices can be a little higher on some items, but they run decent sales pretty often, so if you catch the right time you can get good deals.
Overall, it’s a reliable spot if you need quality gear and don’t want to deal with the hassle of guessing online. I’ll keep coming back.
I'd like to report fraud on a website that's selling & it shows up as Dicks sporting goods but one of them is a fraud & it needs to be shut down & reported & this is the first place I've reported it but I'm not done so please beware of this website & it is selling shoes at a low low price & they took me for a total of $59.92 & I doubt I'll be able to get a refund but I want everyone to be aware Good luck
on a double order that i tried to cancel, however it was moments after the 30 minute "remorse" period. God bless Amazon and after 30 years of purchasing at Dicks good buy forever.
denis
corporate President and CEO!!!
I wish I could rate a zero. Online made purchase 2/28, returned received by Dicks and signed by LWashington on 3/7. I have chatted with both Francisco Jose who advised me if i didn’t received my refund by 3/21 to reached back out to them on 3/24, so that a refund could be issued, so i did, this on 3/24 i chatted with a Edgar Alonso who tells me, I have to wait until 4/7. That it takes 30 days. Now mind you Dicks got their merchandise back 3/7 and their website states, “it takes between 2-3 weeks”not 14 business days to be issued. They got their merchandise back and I want is my monies back. Today is 4/6 I still have yet to received any update or refund from them. I will no longer be making any purchases with this company, On 4/7, I will be contacting the BBB, FTC, Consumers affairs and their corporate office, no consumer should be treated this way and it should never take this long for if funds to be returned back to customers when you already got the merchandise back. Stop inconvenient & putting consumers through unnecessary stress. Refund me my money it’s as simple as that
Long time customer, very frustrated with the recent purchase that was first confirmed and then cancelled because you ran out of stock. Don’t carry popular items if you don’t have the technology to keep up with your orders! Lesson learned, will use another retailer next time.
Now this sporting goods company is a joke I made a order 35 days ago it was out for delivery 2 days then today so say delivered well I'm in my house I been in all day no one knocked on my door at all so I wanna know my items is why didn't the driver of my items delivered my items to my address and say its delivered well like I no one I mean no one come knocking my door at all and I got someone called ada via email telling me the investigation in to be done this and that and I gotta wait another 7 days no I ain't waiting another 7 days when it was supposed to be here today and it isn't here
No issues with the stores I actually like D's! The issue is their third-party delivery company, aka, AIT Worldwide Logistics. They were to do a haul-away of a treadmill and put together a new treadmill which I purchased from D's and was already at the house. AIT never showed up - no calls, no texts, no emails. No show. We were left waiting for seven hours. After much ado, AIT sent the technician several days later, late in the day. The tech, for his part said, "I have been on the go since 4 a.m. I'm tired." He stated, "I have only been working at this company for a week, I work elsewhere full-time." As for the treadmill installation, he used an impact wrench and rounded off the bolt heads. On one large bolt, he stated he needed a #40 torx bit, which he didn't have and proceeded to use a hex tool that wasn't the correct size, again causing the bolt head to be stripped. I informed the technician that, I would contact D's and have them send me a new treadmill if he didn't replace the damaged bolts. AIT's management is horrendous, they promise phone calls that never occur - I'm still dealing with this matter and have spent a ridiculously inordinate amount of time, not to mention the aggravation, annoyance and inconvenience. Bottomline: I will never purchase another piece of fitness equipment from D's Sporting Goods as a result. I would not recommend based upon my personal experience at this point. BUYER BEWARE.
I paid $60.00 for a pair of Nike Men's Club French Terry Flow Shorts on D!ck's website. (Couldn't use an i in the name, Trustpilot flagged it as inappropriate language!) The Nike tag on the shorts has Suggested Retail $50.00. Customer service could not explain the 20% markup and wanted me to send a photo of the tag to them, as if they didn't believe me. Not sure if they mark up all Nike and other products, but be aware if you must buy from them.
store manager Kevin very unprofessional person soo rude with the employee and customer he used the wrong language with the employee please remove this person front this location
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