As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Written by the business, not verified by us.Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.
Auto-generated from all reviews of this business. For reference only.Customer service, Edelyn did a great job by helping me to start the trip manually as I forgot to do upload photos upon collection of car
Sorry for the initial trouble! Glad to hear that Edelyn was able to assist you in starting your trip manually. We appreciate your feedback and are always here to help if you need anything else. Safe travels!
I had an issue with the reimbursement of my vehicle conversion and this had been going on for a few months without any result. I had no choice but to escalate with a more seriously toned email. Edgar eventually resolved it with a positive outcome for me. Thanks Edgar, I appreciate the effort.
We’re really sorry that this took longer than it should have, and we truly appreciate your patience throughout the process. We’re glad to hear that Edgar was able to resolve this for you with a positive outcome. Your feedback means a lot, and we’ll continue working to improve our processes. Thanks again for sticking with us! If you ever need any further assistance, we’re here to help.
Unfortunately till date my refund is still not yet done. I will just post here everytime I ask them for an update. They are basically scamming my money.
This was worst experience I had since I booked a car to go to a wedding in JB. As I have experienced one time with Drive Lah that the car is missing on the day, I checked with Drive Lah two weeks in advance that whether the car will be available on 14 Mar 2025 (since I could not find the car in the App anymore). Sarah from CS replied that the car is on the list and will be available on 14 Mar 2025. On the rental start date of 14 Mar 2025, I went to the packing lot and the car is MISSING. I called the host but not picked up. I called Drive Lah CS, and told me to take picture of packing lot and send to live chat and hang up the call, after that no one response to the chat. I called again the hotline and different person answered. So, I need to explain from the beginning. Finally, they realized that the car is not in the list. Since I booked the car for the wedding, I booked one month in advanced. I wonder why there is no notification and arrangements to me as soon as the host removed his car from the list. Now, all my plans had messed up!
We are truly sorry for the terrible experience you had. We completely understand how frustrating and disappointing this must have been, especially since you had planned ahead for such an important occasion. This is absolutely not the experience we want for our users, and we deeply regret the inconvenience caused. We have processed your refund, and while we know this doesn’t change what happened, we sincerely hope you’ll give us another chance. This was an isolated case, and we are actively working to improve our processes to prevent such situations in the future. Once again, we are truly sorry, and we appreciate your patience and understanding. Thank you for giving Drive lah a try, and we hope to serve you better next time.
I tried my first rental of my car in January but it turned out to be my nightmare. Car was returned badly scratched and was left parked illegally outside my house at 2 am without informing me. When I woke up in the morning and found the car in such a state. I immediately called Drivelah and took photos and WhatsApp them. Have been calling, emailing, sending them message on their platform and even WhatsApp for 2 months but no response from Drivelah.
We are sorry to hear about your experience. Our team has sent you a detailed email with all the necessary details regarding this matter. We understand how frustrating this must have been, and we truly appreciate your patience. Rest assured, we are here to support you, and we’re working to improve our processes to prevent such situations in the future. Thank you for choosing Drive lah!
This is the second time that Drive Lah has failed to show up for a technical appointment to remove their now-defunct Drive Lah Go device from my car. I work full-time and have to make arrangements to be home for this purpose, yet Drive Lah - despite their apologies - doesn't seem to care, evidenced by a general lack of urgency. They have a great business model, but pray that nothing goes wrong when you engage with them, for it'll take the patience of a saint to resolve anything more than the simplest issue.
We're truly sorry for the inconvenience this has caused you. The removal will be completed tomorrow, and we sincerely appreciate your patience. We understand your frustration and regret the delays. Thank you for bearing with us.
They did NOT refund the money and I have reported to the police. It was claimed to be a civil case and police isn't doing anything. Please avoid this company for the good of everyone!! Too much trouble and time wasted on this rubbish company!! THE Rating is FAKE!!
I strongly urge people do not try their service. It is the worst of the worst. My rental car got cancelled and no pay out given. When I wrote and called in, they kept pushing it away and giving empty promises. Their pinoi staff only will kept lying about coming back to you when they totally do NOTHING. I hope all of them get into some accident for the good of everyone!!
We're very sorry for your experience. We have processed your refund, and it should reflect in your account soon. If you need further assistance, please reach out to us at [email protected] We truly appreciate your patience.
The refund is taking way too long. Processing till almost a month. Keep passing around among the agents. Crap! 2 refunds due to host cancelling!
Sorry for the delay and the frustration this has caused you. Please reach out to us at [email protected] with your booking details, and we’ll look into this urgently. We appreciate your patience and want to resolve this for you as soon as possible.
The waiting time to get in touch with support took an hour. Nevertheless, Edelyn was so helpful and explain to you step by step. Amber is of no help at all.
We're sorry for the long waiting time you experienced. We appreciate your patience and are glad Edelyn could assist you step by step. We'll make sure to look into your feedback about Amber to improve our service. Thank you for sharing your experience!
Dispute ongoing since October 2024 and till today nothing had been done, rent out your car at your own risk . When asking for the manager after calling the hotline, the customer representative just put you on hold for long time , asked for call back also no action taken. Resolution team Roxy will just ignore you
We're truly sorry for the frustration and inconvenience you've faced. We completely understand how disappointing this experience has been. Please rest assured that someone from our team will reach out to you shortly to assist with your ongoing dispute. Please share more details directly with us at [email protected] We genuinely appreciate your patience and hope to make things right.
01 tyre punctured when Im reaching KL ..near to hotel..I called the host for infos/ updates...however managed to get Drivelah to arrange for counterpart in KL to get toh truck and went to workshop nearby to replace the tyre. Advanced payments made prior getting instructions from Drivelah. Drivelah will schedule a reimbursements in Singapore. Till date 14Feb 2025, so many queries & investigation were made by drivelah but no conclusion to make a reimbursement to me. Technically, they are helpful in answering queries regarding the usage of apps...but when there are issues on the host cars..typically they try to prolong and maybe avoid giving reimbursements. Fyi, I bought maximum coverage insurance from them!!...
We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how important it is to have such matters resolved quickly. To ensure we can look into this thoroughly and process your reimbursement as soon as possible, kindly drop us an email at [email protected] with all the relevant details. Our team will prioritize the investigation and get back to you as soon as possible. Once again, we’re truly sorry for the delay and appreciate your patience. We’re committed to making this right for you.
I encountered an issue with the car's rear trunk before starting my trip. Despite multiple attempts, it would'nt open. I reported it to the Host, who advised me to call the DriveLah hotline for assistance. I tried several times, but the lines were always busy. I also reached out through both their live chat support in the DriveLah app and Whatsapp, but received no response, even waiting for a long time. With no other option, I proceeded with my planned family trip to JB, resorting to placing our belongings through the rear seat. Upon returning via Woodlands Checkpoint, my family had to get out of the car so security officers could inspect the trunk, as it still wouldn't open. A big shout-out to the DriveLah customer service Team for all the unnecessary inconvenience caused.
We're sorry to hear about the inconvenience you faced during your trip. We truly understand how frustrating this must have been for you and your family. Please share more details with us at [email protected], and our team will look into this matter as soon as possible. We appreciate your patience and hope to assist you better moving forward.
I booked the car but the host drove away the car and it's not available at the place stated. Host ask me to cancel and say will refund but they did not refund. WhatsApp and called but admin didn't give final reply. Date was 15 Sept 2023.
We're sorry to hear about your experience. As this is an older case, we’ll need more details to investigate and get this checked for you. Please reach out to [email protected] with your booking details, and our team will look into it as soon as possible. We appreciate your patience and will do our best to assist you.
Terrible experience as it’s my first (and most likely my last) time using DriveLah. I made my booking on the 9 Jan and it was confirmed for the dates that I wanted on the 29-30 Jan. Fast forward to the day of collection, I turned up at the location which is the owner’s unit and the owner greeted me with surprise as he said his listing showed that he is still pending confirmation hence he was not expecting me. He also explained that he did not receive any of the messages that I have sent him, The owner then proceeded to explain that he will not be able to release the car to me as he had made other plans. We both called customer service, which by the way are based in the Philippines, and seeked a resolution to this situation. The CS, Melvin spoke with the owner and simply said they will do a refund due to an issue with the app, and there is nothing else he can do to compensate me for this. This has caused me great inconvenience as all my plans for this Chinese New Year had to be rescheduled with my parents who have difficulties walking. I am quite appalled at the how this business deals with their customers and the apparent disregard of the customer’s needs. Update (11 Feb): Refund has not been received despite CS indicating it will take 7 days to process. It has been 13 days.
We sincerely apologize for the inconvenience and frustration this situation has caused you, especially during such an important time with your family. We completely understand how disappointing this must have been. We will be processing your refund soon, and we’re actively working on improving our platform to prevent such issues from happening in the future. Your feedback is invaluable in helping us make things better. Once again, we deeply regret this experience and truly appreciate your patience and trust in us. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you for your time and patience.
I would rate 0 is I'm able. By far the worse rental car company to exist. They had issues on their side, I have to rebook with my own money and they advise they will refund. Been 2 months no refund. Claims customer service 24/7, need to call for 1 hr then they pick up call. The worse encounter ever. Up till now no refund gotten. Thrash
Now i know why there are many bad reviews compared to Get Go and Tribe. I tried Drive Lah for the first time it was a disaster! I booked for a car and payment made through the system but was cancelled as owner declined and my payment was refunded almost immediately. Then I tried another car and same payment made and unfortunately the owner cancelled as his car was sold out! However, this time payment made and not refunded! I called Tribe Lah nobody responded and then dropped several emails they responded but gone for 1 week no refund despite me dropping several emails along the way! Till today nobody responded and no refund! So dont use Drive Lah once cancelled by owner you wont get your money back!
We’re really sorry for the inconvenience you faced, and we understand your frustration. We’ve processed your refund, and it should reflect in your account soon. We truly appreciate your patience throughout this process. We hope you’ll give us another chance, as we’re constantly working to improve our services and ensure a better experience for all our users. Thank you for your feedback and your patience!
More than 1 month promise for a compensation due to host no show. When message at whatsapp took a long time to reply
Want to compliment Melvin for being visibly helpful in expediting my claims and getting things moving. Because I'm experiencing very very long processing time for refunds due to issues during rental that are no fault of mine. And been chasing for a very very long time. Many things can happen in the background but with no updates, it's as good as they didn't happen
We’re truly sorry for the long processing time you’ve experienced with your refund, and we completely understand your frustration. Thank you for highlighting how Melvin was able to assist in expediting your claim – we really appreciate his dedication in moving things forward. We apologize for the lack of updates, and we’re committed to improving our communication and ensuring a smoother experience for you moving forward. Your feedback is invaluable, and we’ll work to address this more effectively. Thank you for your patience.
Thanks Jayson for informing me in a timely manner about the driver’s cancellation of my booking, and for giving us a $20 discount code as compensation. You have also been helpful in replying to my questions asap. Well done!
Thank you so much for your kind words! We’re sorry for the inconvenience caused by the cancellation, but we’re glad Jayson could assist you promptly and provide a discount as compensation. We truly appreciate your feedback and are always here to help with any questions you have. Well done, Jayson! 😊
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