Maricon is such a great help
Maricon is such a great help, his patience and persistence to aid me to get things done is very valuable. a true breed of customer service orientated person. thank you my friend
About Drive lah
Data updated- Website
- www.drivelah.sg
- Category
- Vehicles & Transportation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 49% (49/100)
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About this business
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Written by the business, not verified by us.Is Drive lah legit?
Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.
Auto-generated from all reviews of this business. For reference only.What people say
Drivelah used to be good at the start only
Drivelah used to be good. However, a recent case had made me totally disappointed with them refusing my claim when my car was damaged by a guest who used my car and during a rain storm my whole entire top cover was flew off and the guest only informed me a couple of days after his return. I had back to back trips so I needed time to trace who the actual guest was and submitted in April to the team. The Customer service was Julie and at first was very prompt to follow up with me, after a while went silent for the whole entire month in May, She came back in 18 June asking for more details, 1 July again asking me to submit the guest detail again. It was only until Sept when I tried to give a chaser, she got back to me my claim was not valid as I had exceeded the "24 hours" window to report a damage dispute. The team can always refer back to the before and after photos to verify the claim is authentic, undeniable proven, and all the guests had paid an per- trip insurance coverage. If drivelah is refusing the claim, what is the purpose of guests paying for coverage , full coverage and the tokio marine insurance coverage? If you do not want to honor the damage claim why kept replying me for the details of the guest for so many times ? the small damages I had not even reported so far as I am always busy. but this time this damage would cost about 1200 I had quoted from the agent and they simply just refused my claim. I feel like selling my car off and saved up all these hassle as it is not worth the risk in the long run.
Warning to hosts
To those considering hosting, please be cautious and think twice before relying on this platform. Until today, I still have not received my reimbursement for damages caused by a renter, despite repeated follow-ups. I also see many other hosts facing the same issue — delays, poor communication, and unprocessed claims. Just take a look at the 1-star reviews below, and you’ll see this is not an isolated case.
Unprofessional & Untrusty
I rented (and returned) a car on 17 July. At the time of return, the time stamp showed it was one hour late. After the trip had completed for 18 days, on 4 August, the platform suddenly sent me a message saying that I was fined $25 for the 1-hour late return + $1 for their processing fee, and immediately deducted $26 from my bank account. Fine after the trip for such a long time is irresponsible. It was an unhappy experience. I would Not recommend this company for car rental.
Fast and efficient
I have escalated my issue of being a…
I have escalated my issue of being a Mile Member but my processing fee is not waived for almost a few days now. And its has not been rectified. At first I message them via the app but no rectification has been made. Then, I called and they said they will revert back in 30 minutes and maximum one hour. But disnt revert back. Last I called was Edelyn. She responded but was quite rude. I explained to her my issue and she kept saying I need proof with what I said. And while I was explaining, she hang up. After this, I am not trusting Drivelah anymore.
No refund after repeated reminders
I am extremely disappointed with the handling of my refund by the Drive Lah customer care team following the cancellation of my order, which was necessary due to the car being inoperable at the time of pickup. Here are the key issues I encountered: 1. No verification was conducted to ensure that the car was in good working condition prior to my rental. 2. Since I cancelled the order, customer care has continuously delayed the processing of my refund. 3. I cancelled the order on June 21st, and despite repeated reminders, there has been no follow-up on the refund as of July 3rd. 4. The customer care team, based in the Philippines, has been unable to provide any updates regarding the refund process.
Emmanuel assisted fast and well with queries.
Emmanuel assisted well with queries.. thank you . Keep up your good service
The account approval and verification…
The account approval and verification process could've been shorter and sweeter with a video call. Other than this, the staff attending to me, Trixie, was very helpful.
BAD EXPERIENCE WITH DRIVELAH & RMS
DANGER! DANGER! DANGER! I joined the Drivelah Rental Management Service (RMS) programme where you could let Drivelah take over the rental management of your car and you just sit back to enjoy the rental income. How convenient! Please be careful of the RMS agreement, especially the following: 1) There is no transparency in your earnings. You will only receive a "summary report" which only indicates how much you had earned in the month. Only after much debate with the team, only then they agree to provide useless and questionable metrics (Utilisation & Trip days). You will not be able to know how your car is being utilised and rented as data such as rental dates, time and rates are not released to you. Hence, the rental you receive is questionable. 2) Drivelah promises to provide cleaning of the car. This is an empty promise as I had checked the car periodically and it was as dirty as any other rental car out there. They DO NOT clean it every rental period, nor every week, nor every month at all! Your car will stink inside out from all the various smells, dirt and grime accumulated. There is no way you could verify this unless you know where your car is being assigned, but I do. 3) Drivelah only transfer your rental earnings and a summary report by the 7th business day of the following month. As per my experience, I had to enquire and "chase" for payment to be transferred every month, on the due date. When asked, they will just apologise and say that they are overwhelmed and had overlooked to initiate payment. It seems to me that they will drag your payment until you found out and enquire with them. 4) The coordinator assigned to me is also very unresponsive. When you post a chat enquiry in the app with the coordinator, there will not be a response. You had to open a new ticket, post your enquiry and they will then redirect your query to the coordinator. It is very frustrating you had to go one round for a simple query. As per one of the reviewers had mentioned too, Drivelah will just close your ticket and update as completed, probably to meet their response KPI. The above are factual (with evidences) which I had experienced personally. It serves as providing caution to those who are approached by Drivelah to join their RMS programme. Good luck!
0 star if possible
0 star if possible. Worst experience ever with the refunds. 2 months and yet refunds not received. Ridiculous customer support response. They will ghost you. No replies or updates. 2 tickets opened. 1 indicates as resolved just to close KPI and yet refunds not done yet. 1 more ticket not picked up for past 2 months. Worst car sharing company ever.
Stickers incentive program
Stopped their stickers incentives on Feb 2025 and I got to know only in April when I call them. Explained to them and customer service apologize and proceed with payment and inform they will update me once payment is processed but I did not. 1 week later I checked, payment was transferred quietly to my account but there was discrepancy on the payment amount and thats when I know the incentives has ceased in February. After alot of calls, they checked and ask if there's another email registered under my account then I realized they actually sent to another email whom they ask me to back then to initiate payment transfer and my car information is still my old car not updated as of my current new car. I argued with them about the discrepancy of the payment shortfall and the customer service informed they will inform management about the matter and will compensate me the balance. Initially I ask to remove the stickers from my car, they told me drivelah will not take responsibility for the removal and we will remove it ourselves. I screenshot and send them the conversation we had before the installation that they will assist with removal and paintwork if it comes off and drivelah replied explaining and apologizing for the confusion and obliged with the stickers removal. During the removal, the paint on the mud guard came off, and the staff and I took pictures and sent to the team via WhatsApp respectively however no one responded to me I kept following up the stickers payment till now almost 2 months and the last message I got from the so called management is that payment will be transferred to me within 7 working days, as I am writing this review it is the 7th working day and I did not receive any tops nor did the so called management named Edgar responded to my email when I ask to clarify how much is the back pay amount. I sent them an email telling Edgar not to shame himself and the company if they can't keep up to their promise on the payment transfer and lastly my paintwork have not been rectified yet. I will continue to share my experience with drivelah so all will be mindful to check and be mindful when engaging with such incentives program. I used to support them and like them alot as their customer support staffs were very active and they provide personal touch customer service experience. What a let down
Frustrating and horrible
Don’t trust Drivelah! You will get your car damaged and they are going to turn it into wear and tear. You will regret and lost the whole car. They take weeks to respond to you on cases. And their money is not prompt. They will lead you to nothing!
Reply from Drive lah2025-05-27
We’re really sorry to hear about the issues you’ve faced. This is definitely not the experience we want for our customers. Please send us an email at support@drivelah. sg with all the details of your case, including your booking information, so we can investigate thoroughly and work towards resolving this for you as quickly as possible. Your feedback is important to us, and we want to make things right. Thank you for your patience.
Frustrating Host Experience – System Failures and Poor Support
As an existing host, my experience with the system has been extremely frustrating. Bookings often go missing, payments are inaccurate, and it's nearly impossible to keep track of anything reliably. The chat system doesn’t update in real time — you have to refresh just to see new messages. When reaching out for support, you're constantly redirected — every issue seems to be "not their department," and it's unclear who can actually help. This lack of accountability adds to the frustration. I strongly recommend that management go through the hosting process themselves to truly understand the challenges. System updates should improve the platform, not introduce new surprises and problems.
Abysmal service and customer support
Abysmal service and customer support. I booked a vehicle 3 months in advance with home delivery for a wedding. And on the day itself, the car insurance has expired, the car is nowhere to be found and the customer support team is not responsive on the matter. No advance notice was given and I had to go through multiple avenues for support to no avail. Be very wary about using their service. Because if things go wrong, and in this case it absolutely did, their service standards will leave you without a car and in the dark.
The person helped me out when i was…
The person helped me out when i was registering. Very quick reply and very helpful.
Reply from Drive lah2025-05-09
Thank you for your feedback! We're glad to hear that you had a smooth registration experience and that our team was able to assist you quickly. We appreciate your kind words, Thank you for choosing Drive lah!
Something wrong with Drivelah app
Something wrong with Drivelah app. User cannot start pick up and drop off request.
Reply from Drive lah2025-04-02
Sorry for the trouble. We experienced a temporary issue that affected pick-up and drop-off requests, but it's now fully resolved. We understand how frustrating this must have been, and we truly appreciate your patience. If you face any further issues, please let us know—we’re here to help! Thank you for choosing Drive lah!
Bad host and bad service!
Bad host and bad service! We booked 2 weeks in advance for public holiday. However, we uncontactable the host. We arrived at the location but ended up got nothing!!!!!!
Reply from Drive lah2025-04-02
Sorry to hear about your experience. We understand how frustrating this must have been, especially on a public holiday. Please share the details of the booking so we can get back to you ASAP, support at drivelah.sg We’re continuously working to improve our platform to prevent situations like this in the future.
My simple issue was not solved
Reply from Drive lah2025-04-02
We are sorry about this. We understand how frustrating this must have been. Situations like these are not what we want for our customers, and we truly regret the inconvenience caused.
Thanks Jeremy for helping promptly.
Reply from Drive lah2025-03-27
We're glad Jeremy could assist you promptly! We appreciate your feedback and are always here to help.
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