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Vehicles & Transportation

Drive lah

Claimed

405 reviews

3.7405 reviews
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About Drive lah

Data updated
Website
www.drivelah.sg
Category
Vehicles & Transportation
Location
Singapore
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
49% (49/100)
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+6531389153[email protected]www.drivelah.sg

About this business

As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access

Written by the business, not verified by us.

Is Drive lah legit?

Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.

Auto-generated from all reviews of this business. For reference only.

What people say

Balu IyerSingapore · 1 review · Experienced 2025-10-22 ·

unreliable platform and awful host experience

Very unreliable platform and awful experience on 22-Oct-2025.Host cancelling during pickup. I book a convertible car for few hours to surprise my son on his birthday with all plans in place. I get the confirmation from host on DriveLah and the charges are deducted from my account. As I reach all the way to the venue and call the host, he conveniently say he is not interested as he overlooked the hourly offerings and comfortably dishonouring the booking, and all the more he ask me to cancel stating he is not reachable. It’s no less than a fraud. DriveLah customer care was helpless and the only help they offered is to cancel from their end which was a joke. People rely on services and platform because they are meant to eliminate such issues. I even proposed to pay double. It is not about money or refund, it’s about the trust and in my case I planned to pick my son from a venue as a surprise and the entire plan was ruined. Felt very embarrassing in the last. As a platform, there must be some policies and legal coverage. There seems to be none here and so far the DriveLah has not reached out to me on this matter.. Disappointing and Unreliable platform and host.

A
AndrewSingapore · 2 reviews · Experienced 2025-10-17 ·

Lack of commitment and poor execution

It is disappointing to observe the lack of structure and operational discipline within the company. While the customer service team has been reasonably prompt in acknowledging and responding to issues, the organisation as a whole has not been able to deliver on its promises. Refunds were delayed, and the credit offered as compensation remains unissued even after two weeks. Furthermore, the inability to provide a clear and committed timeline — with “ASAP” used loosely — has caused unnecessary inconvenience. For users, be mindful that while responses may be quick, follow-through and fulfilment of commitments can be inconsistent. I hope the management takes these issues constructively to improve accountability and provide a more reliable customer experience in the future.

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