As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Written by the business, not verified by us.Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.
Auto-generated from all reviews of this business. For reference only.Platform is a issue with no andriod application. Glitch in the process, from getting the collecting the vehicle to returning the vehicle. Payment could have been earlier. No consolidation of weekly or monthly sales function. Good customer support at the initial stage, subsequent frequency of reply dropped significantly. If this is a local startup. Why are there so little locals in your customer service team.
It will be perfect if many of the communication can be accessed by android mobile app. Thank you.
A good system to interface both rider and host. However,this system can be further improved , 1-IE, should the rider wish to extend the ride after the first trip,there should be a choice of extension of trip to avoid user and host having the hassle to know what the next step.
Good start but need improvement in defining accountability with solid rules
No cars nearby to book. Your commission fee you charge is so expensive. Great customer service. That's all
Great platform and service! Many improvements can be made, for e.g. can allow for rental period amendment (of course subject to host's agreement); allow for early drop-off (subject to host's agreement as well), right now we have to wait until the drop-off time to click drop-off on the app even though we have already returned the car to the owner hours in advance; coming up with an Android app; reduce trip fees and processing fees so that the total rental price is more competitive as compared to other platforms like Tribecar, Expresscar and drive.sg. The Drivelah Go is innovative and convenient but many problems and issues persist, I had a recent bad experience whereby I collected the car but the SLICK app does not work on my phone (it's quite a recent phone model by the way), and there is no backup keys to unlock the car, so I had to frantically search for another phone that works. I find the Drivelah Go unreliable although it's meant to be convenient, so I hope it will be improved in the future. Thank you and keep up the great work!
Quite disappointed after booking, it was cancelled by the host w/o reason given. I feel it's quite risky if last min the host cancel on the booking, especially if it's during festives day. So have to book at your own risk.
So far so good. Only The chatting with guest portion is not live. We need to refresh whenever a new message comes in. And we can’t access trip section properly. Have to click the link given in the message to accept the trip.
Awesome and helpful support personnel
Hoping for an app for Andriod phone users as the User Interface can lag using url link. In peak periods, customer care response is much delayed. But overall good concept which I have recommended to friends
Hey, tumb up for Drive lah. The system is great and I’m receiving gd n responsible driver for the trip. I’m happy and will continue to use Drivelah. BoN
This app is pretty good as it allows you to lower the cost of car by borrowing it to others for some cash when you do not use the car regularly.
Trip fees for guest should be reviewed and slightly lowered if possible as i received some feedback from them. Also suggest the host be able to price dates on availability accordingly.
The apps is abit inconvenient as the chats between guest and host not able to send photos is a big trouble so we have to personally contact the guest via what’s app but can’t see the guest phone number in apps we have to go to browser to check. Plus we can’t se the history transaction hope it can be improve
Good & Flexible Concept for Car Renting in Singapore. Will be better if admin charges are slight lower.
There isn't an app for android users. It's quite troublesome to always use the Web browser to message, accept and confirm the booking. Also drive lah go wasn't made clear to me in the beginning. It made booking for me a bit tad difficult as I'm working as a delivery rider so for every time there is a booking I would need to personally go down to drop off and pickup the key. Payment is quite slow. To be taking within 7 days for a payment to be made is not acceptable as guest pay for their ride before they are able to book. Even delivery company can pay their riders immediately when cashing out, so I'm not sure why does it take long for a payment to be made. Also when a guest uses the credit function to offset their payment the host is affected as well for the payment. I honestly hope this will help to better drivelah for the host. P.S: I'm still waiting for someone to get back to me within 24 hours for my drive lah go eligibility. Until now there has not been any news yet. Which has been a week I guess. :(
Thanks Nazruddin for your feedback. We are always looking for ways to improve and your feedback certainly helps. To answer your questions, 1) Android app is in the works and it should be out very shortly (next few weeks) 2) First time payments take some time for new hosts. However once that is done, it is generally within 2-3 days of the trip completed. 3) We are modifying the credits usage so that hosts get payment in one go. 4) on DL go, someone should have contacted you by now. We are ensuring that.
Overall was ok. I have trouble using the slick app to connect to the car. The connect button just stalls on my phone. This is not my first my time using the slick app. I have tried reinstalling the app it just wont work. Can u help me with this?
Thanks Ricky for your feedback. We are working to integrate slick directly into the Drive lah app. This feedback certainly helps and we should be able to share an update soon.
Calendar has bugs that should be improved. Eg. Calendar date marked unavailable turned available due to bug? Hourly allowance for late return is detrimental to the host as some guest might pick up early or return early as well (it’s not about the money but host will waste time on collection and return). Maybe platform should discourage or penalise time change. 3rd party insurance didn’t cover collision damages, excess of 3000 is insufficient for 12 years old car as my car is worth 38k to 40k.
Thanks JL for your feedback. There was a bug as you rightly pointed out which has been ironed out. Yes we are working on trip extension as a feature which should take care of your point. 3rd party insurance doesnt cover damages and as a market practice, cars above 12 years are only 3rd party insured. Cars below 12 years are comprehensively insured. Thank you for your feedback which always helps to improve further.
some of the booking policies are very dumb e.g. 4 hr in advance. very sticky when some of those selfish hosts out there cancel booking last minute
Thanks Eddie for your feedback and apologies for the poor experience. Some hosts choose to require 4 hr notice. However there are many hosts who's cars are available at 1 hour or zero notice as well.
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