As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Written by the business, not verified by us.Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.
Auto-generated from all reviews of this business. For reference only.Accurate and timely response. First trip definitely left me with positive note.
Thank you for taking out the time to write this positive review, Abhijeet. We are determined to provide the best customer experience. Reviews like these go a long way in keeping us motivated to do so!
Lai helped with answering all my questions regarding the installation of DLGO. I hope Lai can speak more layman as I am a complete noob with cars (and technology).
We are glad we could help you out. Thank you for taking the time to send in your review. Happy renting with Drive lah!
Great idea. However, the company lacks to protect participant from wrong and dishonest allegations. Some participants taking advantage of it. We rented 3 cars. Two very good experiences. The third one claimed we didn’t refill, we were not on time and dirt inside. Baseless as he asked us if we can pay for gasoline which we did on the spot, evidence provided that he didn’t wait longer than 2-3 minutes at handover as well dirt inside , pictures proofed not different from handover. Drivelah, despite escalating didn’t take any action and didn’t call us back as requested. The owner did a vacuum cleaning and Drivelah forced us to pay even there was never a claim on dirt to vacuum. Great concept. Very poor customer protection and lack of internal escalation to check facts. We decided to cancel our account.
Thank you for taking the time to send in your feedback. We regret to see you not have an ideal experience with us at Drive lah. We escalated the case to our resolutions team who confirmed a conversation with you regarding the condition of the car at drop off. We strongly suggest all our users to take photos of the car before and after their trip to help resolve such conflicts. These kind of instances are very rare and we'd request you to come back to Drive lah as you have enjoyed the service before this incident. We will be happy to address any other queries/feedback that you might have for us.
Yehlen was very helpful today when I was trying to reach a car owner who was in the appds but not onkine database. She found a direct link which I can then message her (I could not do so in the apps). The apps does not seem to work exactly as the online wesbite and numerous navigations are difficult to use or complete intended actions (not intuitive).
Hey GCT, Thank you for leaving a review, and we are glad Yehlen was able to assist you, we apologise of the inconvenience and have forwarded your feedback to the team and we will get it sorted.
Marga is very helpful. Her response is vey fast. Just a few seconds, I got my problems solved.
A very helpful and awesome services rendered... two thumbs up Ruby.... Keep up the good job!!
Thank you so much for the review. We are glad that you enjoyed your time with Drive lah. We hope to keep serving you in the future and also turning those 4 stars into 5. You can reach out to us any time if you have any queries.
Booking experience from driver’s verification to actual booking is quite smooth and customer service is responsive. Thanks Rubi and also others who have helped.
Positive reviews like these make us so happy! Welcome to Drive lah and we are so glad that you enjoyed our service. We hope to see you again soon!
The app crashes quite a bit but overall good experience
We are so glad to see you enjoy the platform even after you faced a few hiccups. We assure you the team is working round the clock to get these crashes fixed. We’ll request you to always update your app to get the latest bug fixes. We hope to keep serving you! 🙂 And for any queries or problems you face, you can directly talk to us at +65 31384785 any time.
Very helpful and friendly onboarding experience by Lai!
Very polite n efficient on my queries. Thanks Ms Lai
Very patience and very kind in assisting me through guiding the app. Very great at following up on everything that I have doubts.
No app for android. And not user friendly the web.
cant extend booking, customer service not helpful. just repeat my issue but cant solve or offer useful suggestions
So far I enjoyed using Drivelah platform as a host. The platform processing is very efficient and user-friendly. Just looking forward for the mobile App for Android and hope that will not be disappointing.
I book the car for 24hours from 8am to 8am the following day. I returned the car at 10.30pm on the same day I rented. I'm so tired so I want to return early so I can have a good rest and no need wake up 7am just to return the car. Feedback last month already we need to have a return early option. Till now no improvement in your system. Early return or car is a very basic feature and convenient both driver and car owner. Car owner no need wake up early just to wait for me to return the car. Hopefully you all will improve this and allow early return of car ASAP. When I return early, car owner can rent to other and maximise their earning also. For your consideration.
Installation of Drivelah Go system to be simplified.
When pick up or drop off the confirmation a bit slow
The View Booking link does not have a link to “Start Trip” and the text message instruction is not clear whether the owner is handing over or the car can be automatically unlocked. Pls insert the link clearly in the Bookings page and include clear instructions in the text or WA reminders. Thanjs
Your system should allow the rental to terminate early rather than restricting to 30mins before the end of the rental period.
Download of pictures before and after is always very slow. Need to improve and also there is no apps friendly use for android system. Inconvenient at times.
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