claim they couldn't verify me…
claim they couldn't verify me eventhough i have submitted all the necessary documents . contacted customer service and they couldn't verify what is the problem.
About Drive lah
Data updated- Website
- www.drivelah.sg
- Category
- Vehicles & Transportation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 202 reviews
- Replies to negative
- 49% (49/100)
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About this business
As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Written by the business, not verified by us.Is Drive lah legit?
Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests. However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.
Auto-generated from all reviews of this business. For reference only.What people say
Claimed they couldnt verify me.
Claimed they couldnt verify me. Charged me for a service they cancelled. Then they claimed they didnt charge me to hold my deposit for a service they couldnt provide.
Customer service is terrible.
Customer service is terrible. I had trouble with KYC checks as I did not have my physical license and their Singpass verification method was not working. I contacted customer service multiple times for help and their advice was not helpful. They asked me to upload a screenshot of my singpass license in place of a photo of my physical license, which did not work. I eventually got verified with my physical license but it was too late to book the car when I needed it. Not being able to get basic customer support or KYC right is very telling.
Disappointing Experience and Lack of Transparency with Drive Lah
Disappointing Experience and Lack of Transparency with Drive Lah I had high hopes for Drive Lah based on their advertised promises, but my experience with their platform was far from satisfactory. I encountered multiple issues that left me frustrated and disappointed. To begin with, the booking process on Drive Lah was not at all as smooth as they had advertised. According to their website, payment would only be processed once the booking was accepted by the car owner. However, this was not the case for me. They charged me upfront for a booking that the driver hadn't even accepted yet. This blatant contradiction of their own policy is concerning, showing a lack of attention to detail and transparency. When I reached out to their customer support regarding the incorrect charge, they were unable to provide any concrete information about when I could expect a refund. The lack of financial protocol and a clear resolution timeline is truly disappointing. It's frustrating to feel like your money is stuck in limbo without any assurance of when you'll get it back. I attempted to make another booking after the first mishap, hoping it was just a one-time glitch. However, my second attempt left me in an even worse situation. The car owner didn't respond to my booking request, leaving me hanging without any confirmation or communication. This lack of response showcases the unreliability of their platform and the failure to deliver the service they promise. Despite the cancellations, the platform did not update the status of my bookings. It continues to show them as active bookings, further adding to the confusion and disarray caused by Drive Lah's lack of attention to detail. Overall, my experience with Drive Lah was nothing short of a letdown. Glitches and inconsistencies on their platform, coupled with a lack of transparency and unfulfilled promises, created a frustrating ordeal. The financial protocols and processes they have in place need serious improvement. When attempting to resolve these issues with their customer support, I found myself in a loop of uncertainty with no clear answers. In conclusion, I would strongly advise anyone considering using Drive Lah to think twice. My personal experience with their platform was marred by false advertising, technical glitches, and a general lack of accountability. I hope that Drive Lah takes these concerns seriously and makes the necessary improvements to regain the trust of their potential customers. Advertised promises should align with the actual service, transparency should be at the forefront of their operations, and the platform should accurately reflect the status of bookings. At the time of this review, i've yet to receive any updates on when i can receive my refunds.
Reply from Drive lah2023-08-28
We extend our sincere apologies for the disappointing experience you recently encountered with Drive Lah. The frustration and inconvenience these issues have caused you are truly regrettable. Please be aware that the level of service you described is far from what we aspire to provide, and we deeply apologize for any shortfall in meeting your expectations. The difficulties you faced during the booking process, notably the conflicting payment processing and the lack of responsiveness from our customer support, are matters that we take to heart. Our commitment to addressing and rectifying these concerns is unwavering, and we are fully dedicated to ensuring that such occurrences remain rare exceptions, not the standard experience. Transparency and meticulous attention to detail are paramount in our operations, and we greatly value your feedback on aspects such as financial protocols, resolution timelines, and platform glitches. I want to assure you that we are already taking swift measures to enhance our processes and systems to prevent any similar inconveniences in the future. We genuinely appreciate your patience and understanding as we earnestly work towards resolving these issues. Please rest assured that we are wholeheartedly committed to heeding your feedback and implementing the necessary improvements to regain both your trust and the trust of potential customers like yourself. In regard to your refund, we would like to reassure you that the refund has already been processed. However, the timeframe for the refund to reflect in your account may vary due to bank processing times. We kindly request your patience and understanding in this matter. Thank you for sharing your experience, and we value your input as we strive to enhance our services. If you have any further concerns or queries, please don't hesitate to reach out.
I have a very disappointing experience…
I have a very disappointing experience with Drivelah during my first (and last) renting experience with them. I used to rent a car on weekend or during public holiday. Normally car providers in Singapore will charge depend on the renting duration + either self top up the petrol or based on the distance we take. For drivelah, you basically will be charged both petrol and distance once you exceed the "allowed milleage". The extra charges after exceeding allowed milleage is killing us at $0.75 per km which is much higher than any other car sharing company (remember that on top of this you still need to pay your own petrol) The apps is not very clear and transparant at pointing out this term especially on the amount of charges. They also initially count me as 1 day 7 hour instead of 7 hour renting duration which later on they apologize. This shows how poor their system. For your consideration, I have to pay $192 for lousy 2008 old Sienta for just 7 hours. It is pretty sucks.
Reply from Drive lah2023-08-11
Hi Stanley, thanks for sharing us the feedback about your recent trip. We tried to connect with you through call so we can clarify the charges however we were unsuccessful. Allow me to provide clarity to your concerns When you book with Drive lah you will be provided a Rental agreement that you can view when you go to your trip through the app it is on the "important documents" part of the trip page. The charges for exceeded mileage, for fuel it is a basic guest expectation that a car is returned on the same fuel level that it was in when it was picked up. All of this are available through our help center not only on the terms of service as we understand that no one reads terms of service thoroughly We also have beginner resources link on the app when you book a trip Do note that different car rental platforms has varying policies in place and this is why it is important to review your rental agreement and beginner resources during rental, when unsure most of our amazing guest are contacting us to inquire we are just one chat away and we will respond within 2 minutes. Drive lah understands the importance of customer understanding how our platform works.
The customer help representative - Trixie was awesome
The customer help representative:- Trixie was very helpful The verification process is not efficient . Data is not pulled from singpass. Still have to manually upload. Drivela website hangs. if it was not for Trixie , i would have given up.
Bad and Unhelpful Customer Service
Bad customer service. Charge my card without my permission. Request for explanation, they just say Drivelah have the right to charge. Unable to explain the Insurance Coverage. Message Drivelah for more than a week and no one bother to reply to me. No one bother to follow up with even a call or message. Even message with the car owner after rented his car, no reply as well. Feedback to Drivelah but no help was given.
Reply from Drive lah2023-05-11
Thank you for bringing this matter to our attention. We understand that you are unhappy with the charges made to your credit card and the customer service you have received. After conducting an investigation into your complaint, we found that the charges were valid and necessary for the damages incurred during your rental period. We apologize if there was any confusion or miscommunication about the insurance coverage. As we explained to you previously, the person liable for the damages is responsible for paying the excess of SGD 3,000 and any repair costs within that amount. We apologize for any delays in responding to your messages and calls. We strive to provide excellent customer service, and it is clear that we did not meet your expectations in this instance. We understand that the lack of response may have caused frustration on your part, and we are sorry for any inconvenience caused. Regarding your feedback, we take all customer feedback seriously, and we appreciate your honesty. We will do our best to ensure that our team members are trained to provide prompt and professional responses to all customer inquiries. We would like to assure you that we will continue to work on improving our services, and we will take the necessary steps to ensure that our customers receive the best service possible. Thank you for choosing Drivelah, and we hope to have the opportunity to serve you again in the future.
Unreliable Platform
Drivelah is one of the most unreliable platform i have come across. I have submitted umpteen number of booking requests. Half the time, the owners decline the request after sitting on it for days. There have been instances where the accepted requests have been cancelled at the last minute, completely messing up the related plans. The platform seems to have no controls in place to punish bad behaviour from car owners. I am deleting the app from my mobile. Use the service at your own risk and only if you don't mind spoilt plans...
Dirty and Stained Car Interiors
I have rented drivelah cars on numerous occasions. Generally the service is quite efficient. The greatest negative point about them is that the interiors of their cars are rather dirty and lacking in maintenance. They are dusty and stained in various areas especially on the seats and this gives a very unpleasant driving experience. They obviously do not clean their cars regularly - an important customer service care that is lacking.
I was being lied to about the return of…
I was being lied to about the return of deposit. I was told it was processed but never got into my account. When I checked, they made it 2 deductions on the same day. I had to dispute the amount with the credit card bank.
Flase advertise of vehicle
After commenting about drive lah putting ad when host do not wish to rent and it incur alot of inconvenient to guest. Hope you look into it. And slow refund of money.
Host did not list his vehicle with drive lah
Drivelah ad not up to date, collected money but host did not list his vehicle
Reply from Drive lah2023-04-11
Can you share which car this is? Cars will usually only be shown if hosts have listed themselves. It is possible that the host has not informed us that he wants to stop renting out. In that case we'd like to know which host that is so we can clean it up. Thanks in advance.
Experience with Drive Lah was good
Experience with Drive Lah was good. The support staff, Trixie was very helpful in processing refund for my recent trip cancellation. Recommend Drive lah.
Customer servise Tixie is very helpful
Customer servise Tixie is very helpful. She assist me to get a hourly rental car in a short time.
Seca have been help with my query.
First time trying drive lah.
First time trying drive lah.. had a problem with the car, but Marga from the support team have been nothing but patience in teaching me how to troubleshoot, although it took awhile to resolve but i m glad thats it done. Couldnt have done it without Marga! Thanks Marga!
Customer service excellent, but marred by some technical issues
I really appreciated that whenever I needed to get hold of customer support, it was immediate. Unfortunately, I had to get hold of them a number of times with a few issues I had. Firstly I wasn't able to unlock or lock the car upon pick up and drop off without consulting the chatline. Secondly, I ran into issues with modifying my booking to have the car for another day. Despite having confirmed the change with the host and making the payment, it did not reflect on the app and my trip was not available anymore. Despite these issues, I was impressed with how quickly they were resolved with the customer service team via the online chat platform
Customer service provided by Seca was…
Customer service provided by Seca was fast and efficient, great experience
Helpful Marga
Marga was helpful to help me solve my booking issue. Thanks, Marga.
Easy collection and return car.
Easy collection and return car. Helpful and quick response customer service Marga resolve my queries quickly! Will definitely book again via Drivelah!
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