As a Singapore based startup, Drive lah is a peer-to-peer car sharing platform where you can rent a large variety of cars, always nearby at great value. All trips on Drive lah are insured through our insurance partner - Tokio Marine. The idea is simple: car ownership is expensive in Singapore (per month yet only use the car 5% of the time – cars are mostly parked. With Drive lah you can reduce the cost of ownership by renting it out when you don’t need it in a safe way. Renters can rent those cars when they are not used by their owners at good value.In a fast-growing non-ownership economy where taxi, food, beauty is available on-demand, Drive lah is envisioning to take the lead in distance travel and simplifying car access
Written by the business, not verified by us.
Is Drive lah legit?
Drive lah (www.drivelah.sg) has a 3.7 out of 5 rating on OK.one, based on 405 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 49% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. People frequently praise the staff and support team for being exceptionally helpful, polite, and genuinely caring during every single interaction. Reviewers highlight that customer service representatives respond very quickly on the live chat to guide users smoothly through any problems. Consumers strongly appreciate how efficient, clear, and reliable the platform is for handling various vehicle rentals and personal requests.
However, some reviewers mentioned specific challenges regarding verification timelines and occasional difficulties with the car listing process. A few users also noted experiencing frustrating wait times during certain customer service sessions before getting answers.
Auto-generated from all reviews of this business. For reference only.
Bad car host but good customer service. The car I booked had some damages and the owner told me that it will not available for my booking. The owner refused to cancel and instead ask me to cancel instead which meant that I would likely not get a full refund. After asking him multiple times but to no avail, I decided to contact the customer service for assistance. Marga and Roseanne were extremely helpful and replied to my query almost instantly. They told me that I will be able to get my full refund and that made my day a little better. Thanks a lot!
Reply from Drive lah2023-01-07
We appreciate you taking the time to leave us an excellent review. Your feedback helps us improve our services for our valued customers.
Rented out my BMW 5 series. The car came back with a transmission damage and deep scratches to the paintwork. The car is barely drivable with heavy damage to the transmission unit, which was working fine prior to renting it out. DriveLah blamed it on the transmission's age and told me to buff out the scratches in the paint with a polishing compound. I have to bear the costs of the repairs for the damages to the transmission and paintwork that were not made by me which costs way more than the amount I earned during the period of rental which was 7 days. Unless you want to pay thousands in repairs for damages made by another party to your car out of your own pocket, I suggest you steer clear from this platform.
Reply from Drive lah2022-12-17
Dear B Yeo,
Thank you for your feedback. This was your first completed trip with Drivelah. At present your case is not concluded yet. The guest also provided clear evidence that there was a check for transmission from you during trip. As such, there was transmission issue prior, otherwise they wouldn't be a need to check in with the guest upon pick up. The scratches were pre existing based on the before and after photographs. We have requested for the car to be checked by one of our authorised workshops before making a final decision. We seek your patience while we investigate and conclude. Thank you and have a great day.
Cockroach-infested car : SJQ8104Z white Mitsubishi lancer from Tampines Blk 891B. Rent at your own risk!! See the google review left by my friend for photos and more context.
Drive Lah customer service : Said you will call but you did not. We reserved our review for the driver on the app because you claimed to be doing "further investigation” for refund. And turns out the review function on the app has lapsed. What a scam
Cockroach-infested car : SJQ8104Z white Mitsubishi lancer from Tampines Blk 891B. Rent at your own risk!! See google reviews left by my friend for photos and more context.
Drive Lah customer service : Said you will call but you did not. We reserved our review for the driver on the app because you claimed to be doing "further investigation” for refund. And turns out the review option on the app has lapsed so here i am!!!!
And filtering your Trustpilot reviews to only show the 4-5 star ones on your FB page... ha
Very bad experience with Drive Lah for additional charges
Very bad experience with Drive Lah for imposing additional charges without customer agreement. Drive lah auto selected the fuel package for customer. I am a new user and no ever know this option will be charged for extra $300. This hidden charges is not appear in my bills through out the car booking section.
I rented a car on 4 Aug 22 and returned on 8 Aug 22 with full tank of fuel. A while later I received a credit card deduction of $300 to Drive Lah. WhatsApp them immediately and was told that it was due to fuel charges issue and the lady lodged an appeal for me, but she said cannot guarantee to be refunded.
The way they earn customer money is not acceptable. Do you think is worth to drive back Malaysia for 5 days cost me around $1000!!! Even expensive than take flight!
Reply from Drive lah2022-08-11
Hi, thank you for your candid review, I believe our resolution team is already in touch with regards to this matter. The additional charge which is fuel inclusion is an option solely on the discretion of the Guest. You selected the option when you did a check out. We do not auto select nor include it as a part of the booking. Let us review the situation and extend the best possible refund to you on a goodwill basis as you mentioned that you are unsure of how Fuel Inclusion works. Please be assured that we will resolve this matter in an amicable manner. We apologise for any inconveniences caused. Have a nice day!
Very bad experience with Drive Lah for imposing additional charges for no valid reasons.
The way they handled customers’ appeal is also not acceptable.
I rented a car on 13 Jun 22 and returned on 15 Jun 22 with full tank of fuel. Took a picture of the meter showing F and submit through the drop off photo. A while later I received a credit card txn of $300 to Drive Lah. Called them immediately and was told that it was due to fuel charges issue and the lady lodged an appeal for me. I was told that they will let me know the outcome in one or two days time. However until today which was the ninth days, still no update from them despite asking them twice via email.
Just an update:
On 28 Jun 2022, Drive lah notified me that they are not charging the fuel issue as owner confirmed it was full tank when handed over. However they charged another $15 for cleaning and $25 for Admin. After submitting the photo of the car begin wash at car wash station, they changed their claim to foul smell which are fraudulent. The car was handed over externally and internally clean with no bad smell. I believed the host might have no other reason to think of and fabricate a ridiculous excuse. Very disappointed with Drive Lah as seem like they never validate claims made by the host.
Reply from Drive lah2022-07-14
Dear Jason, we apologise for your negative experience. Based on your review, there are 2 separate charges to your Credit Card and 1 is already reversed. We fully agree that no charges should be imposed without proper findings and conclusion hence our resolutions team will be in touch with you by today. We thank you for taking time to review us as it is an opportunity for continuous improvement on our part. Thank you.
Never ever be a host for Drivelah. They will issue discount voucher at host's expense. When you ask for the payment, they will say, "Let me coordinate with my Finance team", but don't expect an answer.
Reply from Drive lah2022-06-07
Hi, Dave! Our apologies if your expectations are not met as one of our hosts. Please know that it is never intention to put our customers in a situation like what you are saying. Regarding the transaction, it may have taken some time as just like other businesses, we go through processes to ensure that our policies and guidelines are strictly followed. Our customers is key to our success hence, it is our duty to give all you the best experience that we can provide.
My renter made a bad scratched on my rims on the 8th of May 2022. Reported the damages on the same night and was told my case will be forwarded to the resolution team. Wait till tuesday, 10th of May 2022, no one from the resolution team update or get back to me. Thus i have to call in. And spoke to one of the resolution team named Aaron Insorio. He informed me that they have more major accident that they are handling and mine is just a minor accident. I was wondering if i didnt call and chase them, would they look into this matter? Aaron told me that there is only 2(two) resolution people working for the whole drivelah, hence my accident will have to wait. What kind of ridiculous answer he gave me?? So if anyone of you rent out your vehicle and it met or have any damages beware!!!! They will take their time to settle your case!!!!
poor customer protection and no justice and poor execution
First 3 rides were ok but forth and gave the benefit of doubt to give it a try again this time are really bad. 4th times of experience host claimed to be me that scratched the car when she didn't even bother to meet me and used remote car key. waited for host nearly 1 and a half hour and uncontactable and so i left with pictures and request dropped off. 30 mins later she claimed that i am the one that caused defects and drivelah deducted amount from my account without my consent that i had to make a police report. this time, car have issue with intermediary so i reported to support and request to tow back the car, again support claimed that they need to investigate and unable to refund first and i came to know funds deducted has yet to disburse to host. now i am awaiting for their reply and if amount not refunding back to me, i am going to make second police report as i gave the benefit of doubt to drivelah. nevertheless it seems that i am not the only victim now for being treated unfairly.
2022.04.10
Reply to Drive Lah, no conversation at all from your team and you drag my deposit more than a week, and when I start to follow up after few weeks, you deducted my deposit and return me the rests without any notice. That's how Drive Lah team resolve issue. LOL. bandit brand. Highly Recommend those has same experience report this issue to CASE and Police.
2022.03.20
I wish there were a 0 star! That's the worst experience ever renting a car in Singapore
After an inexplicable amount of time and sending my driver's license to customer service THREE times!!! I was finally able to book a trip on Drive Lah. I was so excited to start my first trip. But I didn't know that was just the beginning of a nightmare.
Here is the Story: Because I needed to pick up someone, I booked a 2-hour car @$15.6/2hours, which cost a total of SGD$18.2. When I picked up the car, the owner told me that I could return the car later, as long as it was returned before his next customer came, and then I could add 95 gasoline if I had time. So I took some more time to pack a dinner and drove 3 hours and a bit more. The total distance I drove was less than 45km (just from the JE side to NAFA and go Bishan dabao, then drop someone at JE and then go back to return the car). So I added 3L of gasoline before returning the car. I think this is more than enough for a Camry, 3L of gasoline for the distance I drove today. Unexpectedly, when I returned the car, the owner said that i didn't pump a full tank. (Too bad there is no reminder to take a photo of the mileage by Drivelah nor the owner). Later he sent me a petrol bill of $25.92 for 98 gasoline and asked me to transfer. I refused it on the spot because first of all, this car does not need to add 98 gasoline, and the owner informed me that his car pumped for 95, not 98, and thirdly i won't pay any amount that is not under my trip. So I tell the owner I can pay for another 2L at a maximum. And he said he was not accepting that and raised a dispute to Drive Lah. For me, I know that I drive up to 50km on the day, the 5L gasoline can completely cover the amount I use. a few days later, I still didn't receive any reply from the Drivelah team, so I went and ask them how should we solve this and when can refund my deposit. If I didn't maybe they won't plan to refund my deposit... After a FEW WEEKS! And countless times communication with the customer service of drive lah, (they were on the same side with the car owner, the car owner was actually a car shop, and there were many cars, so there is no reason to protect their customer.) the customer service kept saying that there would a team looking for me to solve this problem, (here I just don't complain more of the robot reply and No Empathy at all from the customer service, is not helpful at all on dispute solving.) After two-week waiting, no one from drive lah came to me and didn't pay back my deposit $250 still.
Then just today, my bank received a $172 refund from drive lah! $78 has been deducted! DAMN! My total bill for using a Camry for 4hrs costs me 18.2(original invoice)+15(i pumped)+78(deduction of the deposit)=$111.2. There is still nobody contacting me even they have already finished the deduction! That's how they solve a dispute!!!LOL!!! Also, there is no invoice or breakdown provided! I felt I this just been robbed by them!!!
My purpose in using this platform was to get myself more convenience at a lower cost compared to a taxi or other rental company. But I ended up using a Camry for less than 4 hours, cost me $111.2, just picked up someone, packed a dinner, was forced to deduct the deposit without any notice nor dispute solution from the drive lah team. That's ridiculous!
I would say I won't use this again. If you really want to have a try, Do take a photo for the mileage and keep it with you until you get back your deposit. And when this come to you, on the spot you can report this issue to CASE too for them to record it. Also just a gentle reminding for those who looking for a short trip in Singapore better just to take a taxi even it's in peak hour. Maybe this is more friendly for a long term rentals. Because nobody from drive lah will stand out for us to resolve the petrol dispute, and not all customer is sensitive on car consumption. So they don't know the full tank sometimes doesn't mean the FULL TANK. Or even they know, they can't do anything about it.
Reply from Drive lah2022-03-28
On conifirming with the team, we see that the issue is resolved. We apologies for the trouble the issue caused you, and we will make sure to rectify such issues more efficiently. We hope to see you back with us soon and have a 5-star experience.
If you are seeing this, I am disappointed with the bad customer experience. There was nobody that response to my google review from Drivelah. Do read part 1 of the story in google review as I am unable to post twice in google and here is part 2 of the story:
I received a copy of the billing from Aaron. Despite mentioning that management decided to get cheaper quote from another workshop, to my surprised the new billing is from the same workshop as the first. The charges are inconsistent too. Aaron told me there is some miscommunication from higher ops and that’s it.
The invoice differences is that the engine and gearbox mounting charges was removed which is fair in my opinion as I have only used the car for 6hrs. Unfortunately charges to repair became higher, wiper arm and arm cover charges are higher too. I have copies of the invoices with me to show the differences. One was given on 10/2/22 by host and the 2nd was on 24/2/22 by Drivelah.
I asked Aaron for an explanation and to my dismay he told me that the higher ops have talked to the repair shop to reduce to price(to remove engine and gearbox charges was the only thing that was done, other repairs instead increase in price) and they decided on the repair as it has took too long for the car to be fixed and was settled out of pocket by Drivelah.. Everything was reviewed by management and I am liable for the charges. He will arrange for a 3 month instalment payment for me which I will pay soon.
There was also a wrong advice given as previously I have checked with Aaron for a partial refund as I have book the trip for 2 days and only used the car for 6 hrs and was returned to owner. He told me it could be done. Now, he updated me that he has talked to management and they have decided not to do a partial refund as the trip was interrupted due to car damage.
This I feel is really unacceptable.
This review is written for future clients of Drivelah. The claims process was very confusing from start to end especially for a new guest like me. Even with a claims resolution specialist attached to you, the message was not precise and no proper guidance was given. It was definitely not assuring if something bad were to happen during your trip.
Reply from Drive lah2022-03-28
We are sorry to see you not have an ideal experience with us. We have taken your feedback and hope that the customer team was able to sort out the glitch for you. We hope to see you enjoy Drive lah for your future trips. Please let us know if you need assistance with anything.
This has been the worst experience I have ever received. The first booking went well the second the car wouldn't open I was left for 2 hrs waiting for someone to get back to me to fix it but after me constantly calling they had cancelled the booking so I had to pay again for another which then had no keys in the car. After being told they would waive the 3rd security deposit due to all the issues I tried to book another but they had not done so.
I emailed and called numerous times they never returned my calls and emails were replied days later and the response was nothing to do with what I was asking.
They then have blocked my account due to me getting frustrating with them leaving my $90 credit still on my acc. I have called and emailed and been told numerous times they will look into it. That was been 32 days now.
This is the worst customer service I have ever experienced.
They don't follow up once they finish talking to you nor do they read your previous emails so they can answer the questions.
I am still waiting for the superviser to call me.
Nightmarish 1st hand 1st time user's encounter though it was early in the morning
Applied and got Drivelah App approved online in Jan 2022. Booked a car a Honda Vezel Hybrid during the CNY 2022 period. To my horror and shock, I followed the simple steps as told and on the spot that day, the Drivelah App's "pick up" button was not responsive though tried million times so to say. I called its Hotline early mrg that day eventually answered. But I was told by its personnel that my application was incomplete. Huh? What the Hell! Incomplete and yet got approved in Jan 2022. What nonsense! So was told to take many Selfies of self and the rented car and caused a loss of at least 1 hour that mrg cos the Drivelah App was not working in my favour. Eventually, the rep of Drivelah was happy and then she enabled the "lock" and "unlock" system in the Drivelah App for access. Hold and Behold, as not familiar with 2020 Honda Vezel Hybrid Auto powered marque, I contacted the owner. He simply told me to do Google search on how to power on and release the car brake. OMG! Though Drivelah is a good concept, but must be "lucky" enough to only rent a car that (1) one is familiar with otherwise, have to study Google if the owner is not keen to go down to the carpark to help (2) must have many GB as the Ding Dong with Drivelah App and the hussle, if you have low GB, Bye Bye as everything is App functioned (3) must ensure that approval of Drivelah online Application is not the same as approval for pick up and drop off OMG OMG. When I returned the car to the carpark the next day, its "drop off" function remained could not be activated. Drivelah knew the technical issues faced by me the day before, yet the next day, the technical issues remained. Why???
Faced technical issues when registering as a new user of this car rental services beginning some time last week (last week of Dec 2021). Aldrin helped me and monitored it and promised to get me registered by certain day and he delivered his promise and I got registered successfully after much hicups and ado. Aldrin also answered my queries clearly so I understood his replies unlike some others. I look forward to my 1st drive with DriveLah and if the 1st drive delivers pleasant experience, I will continue with DriveLah
Reply from Drive lah2022-01-14
We are sorry to hear you face a technical issue, and we have forwarded the feedback to our team. But we are also glad that Aldrin could help you with your query. We are constantly improving the service we provide and hope to see you have a seamless experience for your 1st trip with us.
Once I went through the registration I realized that there many details needed at hand & I didn't have time. I saved the records to upload at a later date. Surprisingly Drivelah started calling & followed by messaging me within an hour . I do not see that as good customer service but very intrusive & applying pressure.
I told them that I do not want to be contacted till i am officially a participant in this game. They acknowledged & guess what? It continued the next day. Its a concern as I am very familiar with these kind of desperation & I would stay away. Whether it's excellent customer service or incompetent, I'll let the customers decide.
I am not paid by anyone to do this as I believe Drivelah has no competitors at the moment. If they don't mend their ways, I would pray for more competitors in the market.
Reply from Drive lah2021-12-09
We are sorry to hear you not having an ideal experience with us. We have noted your feedback on the communication and will find a solution to make it better. Thank you for taking the time to give your feedback.
Thanks to Marga for helping me to complete the form and for his prompt repy too. 😊
Reply from Drive lah2021-12-09
Thank you for taking the time to write us a feedback. All of us are always ready to be of help and also keep improving our assistance. We hope to see you give us a 5-star review next time.
Terrible experience so far. I have booked 2times only to be cancelled by host after accepting. It's very inconvenient. It will be better if the app shortlist the cars avail at the specific time and ensure both parties are committed to it. Cars not available should not be allowed to be broadcast at the selection. Consultants Lai and Rachel are friendly and helpful. They helped to resolve the issue. Drive lah is disappointing.
Reply from Drive lah2021-12-09
We are sorry to see you not get the car you want. We have strict policies about the cancellations for the hosts to ensure guests like you do not face this issue repeatedly. We hope to see you give us another shot. For any assistance in booking, do contact our service and we'll help you get a car.
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