Elife

Easy

Our driver Deanne was in contact the entire time. The pickup was easy as was the drop off.

Buddy MuttkinsUnited Kingdom · 15 reviews · Experienced 2025-11-28 · Posted 2025-12-02

Left us stranded at JFK airport. Beware.

Booked a transfer with this company through Expedia to get us from JFK NEW YORK to our hotel Hilton New York Fashion District. NEVER AGAIN! Got some strange messages from the driver before our flight left about our pick up time. Said he was going to pick us up at 19.30 but I queried that as that was when our flight was due in. Obviously there would be security and baggage pick up. After an 8 hour flight and 1.5 hours stood waiting to get through passport control, we got our bags and headed out feeling bewildered into the freezing cold. We got to the pick up point at 21.10…it was out of our control and we were abandoned and let down severely by this company. Phoned their helpline but were told it was at the drivers discretion and they couldn’t get hold of him anymore and weren’t able to help but to contact Expedia. Not easy when it’s 1.10am in the uk. Left us with no option to pay for a yellow cab at $85. Ruined the start of our break to NYC. Complained to Expedia and they contacted Elife who refused any refund. How can they con people like this and leave them stranded? Never again. UPDATED Read their reply below and pretty disgusted tbh. One of the busiest airports in the world jfk security is never quick as they should know through experience and to be starting the clock as soon as the plane lands on the tarmac is ridiculous! Who can embark a plain while its taxiing to get their transfer straight away? Were we expected to parachute whilst it landed. Are they serious? Would you not check with the airport the wait times for security? You pick up from a hotel and I get it we should be there but you pick up from jfk and start the wait time earlier than the plane is scheduled to arrive because that’s when the plane landed? Are you serious? Have you ever been through jfk airport? Clearly not. Unprofessional and no common sense. NEVER AGAIN. Be warned everybody! This company has no idea! Insulting. If I could give them a zero rating I would. We are well travelled and I’ve never known a company start your pick up time from the time the plane hits the tarmac. It’s clearly flawed and defies common sense and professionalism. I feel sorry for any elderly people who book this company, we moved as quickly as we could and still couldn’t achieve their unrealistic timings! Pathetic response. I wonder how often they use this ridiculous and unfair policy to cancel transfers from JFK. In the six times we’ve arrived at JFK it would have been IMPOSSIBLE to get this but they keep your money anyway? 🤔At no point did they tell us about the wait timings until they’d left us stranded. They still haven’t addressed the strange messages prior to departure. Disgusted.

The driver came to pick us up a bit…

The driver came to pick us up a bit early, and he was so helpful with our belongings, and during the trip, we had a very good conversation.

my driver knows their route and the car…

my driver knows their route and the car is clean.

Very kind and patient.

mats lövgrenSweden · 1 review · Verified · Experienced 2025-12-01 · Posted 2025-12-01

Nice and good taxi driver

Very nice taxi driver and easy to find the sign with my name

First Experience

The driver didn’t inform us about the pickup location. During the trip, the driver was not very friendly toward us and just stayed quiet, focusing on driving the car. The only positive thing about the driver is that his driving was comfortable and safe.

Driver is very patient with us even…

Driver is very patient with us even though our flight has been delayed for two hours. I really recommend this driver and company to everyone else.

He was very kind of me, and good conversation

He was a very kind driver and good conversation with me.

Everything went to plan

Everything went to plan - good communications and the driver Imad was very helpful and friendly

Great guy!

Great guy! Enjoyed his playlist!

ALL GOOD

Driver is so kind and on time. I will definitely use this for the next trip

Driver was early

Driver was early, polite and professional. The local manager was also helpful with the earlier pickup'

Brilliant service

Brilliant service, driver arrived early and told us to take our time. Car was clean and comfortable and we would recommend.

On time

On time, very nice driver

There was absolutely no one waiting for…

There was absolutely no one waiting for me at the airport.

Professionalism of driver

Professionalism of driver, on time pick up,

Very happy with our pick up from the…

Very happy with our pick up from the airport. They had a sign with our name which we spotted right away. They took our bags and brought us right to our driver. It was less than 10 minutes from the time we picked up our luggage until we were in the car and on our way to our hotel. I would definitely recommend them.

Tina was very kind angreat server by klook and tina the driver d very…

Tina was very kind and very professional. Safe driver was there on the dot of our arrival..excellent service

Everything was excellent

Everything was excellent! Thank you