enercare.ca (www.enercare.ca) has a 3.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 48% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-08-11.
Most reviewers were unhappy with their experience overall. Consumers frequently complained about high prices, expensive rental contracts, and unexpected billing issues for various maintenance services. People also shared extremely frustrating customer service interactions, noting unhelpful phone responses, poor communication, and missed appointment timelines. Additionally, many reviewers experienced severe equipment failures and poor installation quality that left households without heat. However, some reviewers were happy with the professional technicians who arrived promptly and completed necessary repairs efficiently. Other consumers similarly appreciated polite staff members who clearly explained helpful maintenance tips and resolved issues properly. Some people mentioned that these friendly experts went above and beyond to ensure everything operated correctly.
Auto-generated from all reviews of this business. For reference only.They are very expensive. If you want to cancel the service, it's not possible to, because de contract is set for 1 year firm. For maintenance service, they will find any excuse to make you pay for the service call.
I had my old leaking hot water removed two months ago by Enercare ,i am still being billed for that plastic pipe called a supply line . In 13 years i must have paid for that twenty foot exaust pipe, ten times over, or more. Enercare refuses to cancel my account which clearly states that i have no products or services with Enercare. I hate this company. Zero stars for bullying customers .
Two Techs recently came to install a new gas water heater in my basement area. They were not directly from Enercare. They didn't introduce themselves and went to the basement. I was called down and one tech said we can't do the installment because "there's a bed against the wall"??? I said, "What does that have anything to do with installing a water heater". I could hardly understand their accents! "Can't have anyone in the room next to where the water heater is in case of a gas leak"! I have carbon monoxide detectors in the house and that bed in the next room would be gone very soon! Nope..can't install! The other tech says they can install another heater but "it will cost you a lot of money"!! I'm a 77 year old lady and I was literally shaking by then and told them to leave! There boss called me back and explained in english that I could understand about the other heater choice and the cost. I said OK and the two techs came back in talking to each other in their "language" and standing there with my front door wide open until I had to tell them to shut the door I had the heat on!!! The head tech then proceeded to start to take out tiles from the basement suspended ceiling and bent one in half ripping a chunk out the side and leaving a bend mark thereby destroying that tile. I told him to stop but he didn't listen. I called their boss about the damage and he all but gave me the "cold shoulder" and didn't seem to care! I cancelled the new appointment date the next morning after only sleeping about 4 hours that night! I won't have these two back in my house ever again!
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