Eternate

Hi, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience. This is certainly not the experience we want for our customers, and we would very much like the opportunity to investigate and resolve this matter for you. Unfortunately, we have been unable to locate your order details based on the information available through your review. At your convenience, please contact us at [email protected] and mention that you were directed from your Trustpilot review. If you include your order number or the email address used for the purchase, I will personally review your case and work to find a solution as quickly as possible. We sincerely appreciate you bringing this to our attention and hope to have the chance to make things right. Kind regards, Hazel Porter Head of Eternate Customer Care

Hi Justin! Thank you so much for your kind review! While we're sorry there was a mix-up with the original order, we're very happy to hear that our team was able to resolve the issue quickly and leave you with a positive experience. Providing excellent customer service and making things right when challenges arise is incredibly important to us. We truly appreciate your patience, understanding, and support. Thank you for choosing Eternate, and we hope you enjoy your jewelry for many years to come! Warm regards, Eternate Team

Hi Hayden! Thank you so much for your wonderful review! We're delighted to hear that you found the ordering process simple and that our exchange process made it easy to resolve the sizing issue. We know choosing the perfect size can sometimes be challenging, so we're always happy when we can make the process as smooth and stress-free as possible. Thank you for choosing Eternate. We truly appreciate your support and hope you enjoy your jewelry for many years to come! Warm regards, Eternate Team

Hi Cassie! Thank you for your lovely review! We're so happy to hear that your order arrived beautifully packaged and that you were pleased with your piece. We believe every piece of jewelry should feel special from the moment it arrives, so it's wonderful to know that your experience reflected that. Thank you for choosing Eternate. We truly appreciate your support and hope you enjoy your jewelry for many years to come! Warm regards, Eternate Team

Dear Lily! Thank you for taking the time to share your experience! We're thrilled to hear that you're happy with your ring and that it has been such a special piece for you and your partner. Our team works hard to provide both beautiful jewelry and attentive support, so it's wonderful to know we were able to meet your expectations. Thank you for choosing Eternate and for your kind recommendation. We wish you both all the best and hope you enjoy your ring for many years to come! Warm regards, Eternate Team

Hi Anita! Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that the exchange process was smooth and that you're loving your new ring. Knowing that you're happy with both the service and the final piece truly means a lot to our team. Thank you for trusting Eternate, and for your recommendation. We hope you enjoy your beautiful ring for many years to come, and we're always here if you ever need anything in the future. Warm regards, Eternate Team

Hi Fred! Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that your wife loves her dual birthstone ring and that it pairs beautifully with her wedding and engagement bands. We also truly appreciate your trust in us, especially as a first-time customer. Providing attentive service and creating a smooth, enjoyable experience for our customers is always our goal, so it means a great deal to know we were able to make your experience a pleasant one. Thank you again for choosing Eternate. If you ever need any assistance in the future, please don't hesitate to reach out and we'll always be happy to help. Warm regards, Hazel Porter Head of Eternate Customer Care

Dear Emily, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience has left you feeling disappointed. As mentioned in our recent email correspondence, we have already arranged a replacement for you and it is ready to be processed. We truly appreciate the opportunity to help resolve this matter and would be grateful if you could reply to our latest email so that we can move forward with the replacement as soon as possible. Customer satisfaction is extremely important to us, and we remain committed to finding a positive resolution for you. We hope to hear from you soon and have the chance to restore your confidence in our brand. Kind regards, Hazel Porter Head of Eternate Customer Care

Dear Benjamin, Thank you for taking the time to share your experience with us! We're delighted to hear that your wife loved her birthday gift and that you were both pleased with the necklace's appearance and quality. Knowing that our jewelry could be part of such a special occasion makes it even more meaningful to our team. We're also thrilled to hear that you'll be returning to browse our collection for future gifts. We look forward to helping you celebrate many more special moments in the years ahead. Thank you again for your kind words and support. Warm regards, Eternate Team

Hi! Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our selection, found the ordering process easy, and received your necklace promptly. It's especially rewarding to know that you're happy with the quality of your jewelry and your overall experience with us. Your kind words mean a lot to our team and motivate us to continue providing the best possible products and service. We truly appreciate your support and hope to welcome you back again in the future. Warm regards, Eternate Team

Dear Marion, Thank you so much for taking the time to share your thoughtful feedback with us! We’re happy to hear that you’re pleased with your ring and that the size fits you perfectly. It’s wonderful to know that you’ve been enjoying wearing it every day. We understand that the appearance of the stones can sometimes feel different depending on personal expectations. To help our customers make the best choice, we include detailed measurements for all of our pieces on each product listing. We always recommend reviewing these details to get the most accurate idea of the size and proportions of the jewelry. Please feel free to reach out to us anytime at [email protected] and our team will always be happy to help. Thank you again for choosing Eternate. We truly appreciate your support and hope you continue to enjoy your beautiful ring! Warm regards, Eternate Team

Hi Megan, Thank you so much for your kind review! We're delighted to hear that you're happy with the quality of your ring and that our customer service team was able to assist you quickly when your package was lost. We understand how stressful shipping issues can be, so we're especially glad we could help resolve the situation and ensure a positive experience. Thank you for choosing Eternate. We truly appreciate your support and hope you enjoy your ring for many years to come! Best wishes, Eternate Team

Dear Alex, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. We have reached out to you via email because we would really appreciate the opportunity to assist you and find the best possible solution. Your satisfaction is very important to us, and we would love the chance to improve your experience with Eternate. We look forward to hearing back from you and working together to make this right. Warm regards, Hazel Porter Head of Eternate Customer Care

Dear Omar, Thank you for sharing your feedback with us! We’re happy to hear that you had a positive experience with your ring. We have reached out to you via email because we would love the opportunity to learn more and see if there is anything we can do to make your experience with Eternate even better. Your satisfaction is very important to us, and our team is always ready to assist and do our best to ensure you have the best possible experience. We look forward to hearing from you! Warm regards, Eternate Team

Dear Owen, We’re truly sorry to hear about your experience and understand how disappointing it must be to still be waiting for your order. We would love the opportunity to look into your case and assist you, but unfortunately, we were unable to locate your conversation based on the information available from your review. If you could please reach out to us at [email protected] and mention that you were directed from Trustpilot, I will personally review your case and do my best to help resolve the situation and make your experience with Eternate a much better one. Your satisfaction is very important to us, and we truly appreciate the opportunity to assist you. We look forward to hearing from you. Warm regards, Hazel Porter Head of Eternate Customer Care

Dear Victoria, Thank you so much for your thoughtful review! We're delighted to hear that you love the ring and appreciate its quality, design, and craftsmanship. Creating pieces that are both beautiful and timeless is at the heart of what we do, so it means a great deal to know that you see it as a gift that will be cherished for years to come. Your kind words are truly appreciated and will be shared with our team of artisans who put such care into every piece they create. Thank you for choosing Eternate to be part of such a meaningful gift. Warm regards, Eternate Team

Dear Terri, Thank you so much for taking the time to share your thoughtful feedback with us! We’re delighted to hear that you love your birthstone necklace, especially the beautiful gold vermeil chain and the sparkle of the birthstones. We truly appreciate your kind words and are happy that you’re enjoying your piece. We understand that the size of the stones can be a personal preference. To help our customers make the best choice, we provide detailed measurements and product information on each listing, so they can have a clear idea of the piece’s proportions before ordering. Although we were unable to locate your order based on the information available from this review, please feel free to reach out to us anytime at [email protected]. Our team will be happy to assist you with any questions or concerns. Thank you again for choosing Eternate! Warm regards, Eternate Team

Hi Kassie! Thank you so much for your wonderful review! We're absolutely delighted to hear that, after all your research, you chose Eternate to create the turquoise bands you had been dreaming of. Knowing that they look stunning alongside your wedding ring set and that you're happy with their quality truly means the world to us. As each of our pieces is handcrafted with care, our production and shipping process typically takes around two weeks. We're so pleased that we were able to create and deliver your beautiful rings within that timeframe, and even happier to know they were worth the wait. Thank you again for your patience, trust, and kind words. We hope your rings bring you joy for many years to come! Warm regards, Eternate Team

Dear Sandy, Thank you so much for your wonderful review! We're honored that you chose Eternate to be part of such a special milestone as your granddaughter's graduation. It means so much to us to know that you found the necklace beautiful and were happy with its quality. We truly appreciate your support and are grateful to be on your list for future jewelry purchases. We hope your granddaughter treasures this meaningful gift for years to come! Warm regards, Eternate Team

Hi, We’re truly sorry to hear that you feel disappointed with your experience, and we completely understand your frustration. We would really appreciate the opportunity to look into your case and assist you, but unfortunately, we were unable to locate your order or previous communication based on the information available in this review. If you could please email us at [email protected] and mention that you were directed from Trustpilot, I will personally review your situation and do my very best to help find a solution that addresses your concerns. Your satisfaction is very important to us, and we would truly value the chance to improve your experience with Eternate. We look forward to hearing from you. Warm regards, Hazel Porter Head of Eternate Customer Care