Helpful with return and repurchase…
Helpful with return and repurchase process
About Eternate
Data updated- Website
- www.eternate.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 83% (15/18)
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About this business
Fully Customizable Premium Jewelry and Wedding Bands
Written by the business, not verified by us.Is Eternate legit?
Eternate (www.eternate.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the stunning jewelry pieces, noting the impressive craftsmanship and beautiful vibrant stones that always arrive promptly. People are also very happy with the incredibly helpful support team, beautiful packaging, and the smooth online ordering process. Consumers often mention that gifts for special occasions turn out wonderfully and exceed their expectations. However, some reviewers were not happy with the lengthy delivery timelines, missing updates, and delayed responses when trying to exchange items. A few consumers also mentioned frustrating issues with items wearing out prematurely, stones falling out, or unexpected sizing challenges. Others experienced difficulties with company return policies and unexpected fees when attempting to process exchanges.
Auto-generated from all reviews of this business. For reference only.What people say
It’s just what my granddaughter wanted…
It’s just what my granddaughter wanted for her birthday
Customer service could use some…
Customer service could use some improving. I received no updates regarding shipping and my piece arrived late. It is impossible to speak to anyone on the phone, all contact has to be through chat. The piece itself is very pretty but not sure I would order from this company again.
Reply from Eternate2026-07-10
Hi Amy, Thank you for taking the time to share your experience. We’re sorry to hear that you were disappointed with the communication and delivery process. Unfortunately, we have been unable to identify your order based on the information available in your review. If you contact us at [email protected], we would be happy to look into your case and assist with any outstanding concerns. We would also like to mention that order confirmations, shipping updates, and tracking information are automatically sent to the email address provided with the order. However, we understand that issues can occasionally occur, and we would be glad to investigate further if you reach out to us. We appreciate your feedback and hope to have the opportunity to assist you. Kind regards, Eternate Team
Perfect gift
Ordered a ring for my best friend and it is perfect! Took about 10 days to get including production time, faster than expected! Absolutely love and will be ordering more in the future.
Bought a 14k gold promise ring from…
Bought a 14k gold promise ring from them. My gf loved it! Unexpectedly fast shipping.
i am obsessed!!!!
i am obsessed with my engagement ring and wedding band, the quality is amazing and i couldn’t be more thankful eternate had exactly what i was looking for!
Misleading unfortunately
I think the site is great but the photos are misleading! It was a gift for a friend but when the bracelet came… what a let down. The stones are so tiny you cannot even see them what a shame as it was a great idea.
Reply from Eternate2026-07-14
Hi Florian, Thank you for taking the time to share your feedback. We’re sorry to hear that the bracelet did not meet your expectations. We are especially sorry that you found the photos misleading. We make every effort to present our products as accurately and clearly as possible, and we also provide detailed measurements and product specifications in our listings to help customers understand the size and appearance of each piece before purchasing. That said, we understand that expectations can sometimes differ from how a product is perceived in person, particularly with delicate jewelry designs. We would very much appreciate the opportunity to discuss your experience and see how we can help. Please feel free to contact us at [email protected], and our team will be happy to assist you. Kind regards, Eternate Team
Disappointed with quality
I ordered a gold ring with three birthstones. I was very disappointed with the ring when it arrived. The stones weren't as bright or as big as they looked in the photo on the website. The ring was also a lot thinner than in the photo and wasn't the quality I was expecting for the cost!Very disappointed and would not recommend to anyone!
I ordered the wrong size chain
I ordered the wrong size chain, we communicated via email, they swapped it out. Great experience. Love the necklace. Thank you!!
Luxury at an adorable price
Erernate offers beautiful jewelry that is gorgeous, a great quality, and the personalization options are amazing all while maintaining an affordable price point. I’ve only had one issue with an order but their customer service was quick to respond and get the issue resolved within a timely matter.
The piece I ordered was beautiful
The piece I ordered was beautiful. It was a gift for my daughter and the quality and craftsmanship is very impressive. The piece was made and shipped quickly. I will definitely order again.
Beautiful choices
Quick service - Easy website, great choices & options
Bait and Switch
I ordered a “Custom Charm Necklace” from Eternate as a gift. The product page displays the item with a chain in every single image including the hero photo and all thumbnails. The product is named a necklace. When the package arrived, it contained only loose charms with no chain. What I received cannot be worn. It is not a necklace. Eternate’s defense is that a checkbox labeled “Include Chain” near the bottom of a long customization flow was left unchecked. That checkbox reads as an optional upgrade or extra chain, not as the determining factor between receiving a necklace versus a handful of loose charms. There is no disclosure anywhere on the product page that the chain is sold separately. Every visual representation of the product includes one. They took $219 for a necklace and shipped me parts. After multiple email exchanges with what appears to be a rotating cast of customer service agents, Eternate refused to send the chain or offer any meaningful resolution. They have essentially acknowledged the UX is confusing but declined to take responsibility for it. I am keeping the charms because my wife likes them, but I want other customers to know exactly what they are buying before they spend their money here. If you order from Eternate, read every checkbox carefully. The product you think you are buying may not be what arrives.
Was good just a Little bit to big
Delicate and beautiful
This beautiful bracelet of family gem stones is delicate and so pretty! My only wish is that it were available in white gold and not only silver.
Necklace came in a knot and wife spent…
Necklace came in a knot and wife spent approximately 1 hour unknotting and ruined the surprise/excitement.
Beautiful piece
Beautiful piece, great communication and fast shipping.
Fast,easy and exactly what ai ordered!
The necklace came quickly and is…
The necklace came quickly and is absolutely beautiful! Very dainty and looks great stacked.
The ring was exactly what I wanted as…
The ring was exactly what I wanted as my ‘push present’ with my daughter’s birthstone. So dainty. Shipping was also fast to Canada! Very happy and will ordering another for baby 2 when the time comes!
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