Fully Customizable Premium Jewelry and Wedding Bands
Written by the business, not verified by us.
Is Eternate legit?
Eternate (www.eternate.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 77% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the stunning jewelry pieces, noting the impressive craftsmanship and beautiful vibrant stones that always arrive promptly. People are also very happy with the incredibly helpful support team, beautiful packaging, and the smooth online ordering process. Consumers often mention that gifts for special occasions turn out wonderfully and exceed their expectations.
However, some reviewers were not happy with the lengthy delivery timelines, missing updates, and delayed responses when trying to exchange items. A few consumers also mentioned frustrating issues with items wearing out prematurely, stones falling out, or unexpected sizing challenges. Others experienced difficulties with company return policies and unexpected fees when attempting to process exchanges.
Auto-generated from all reviews of this business. For reference only.
The ring we ordered came and was beautiful! Actually made my mom cry, but the gems seemed too small on the band to us. We couldn’t tell the difference between the pink tourmaline and the alexandrite really. That being said my mom does love it a lot and has shown it off to everyone
I purchased a gold Vermil birthstone ring- a little pricey for a gold vermil- I thought it would be better quality, but it did tarnish in 7 days. Customer service offered to replace my ring or upgrade with the price difference. I decided to upgrade to 10k gold. I’m so glad I did, I LOVE the ring. It’s so dainty and comfortable. It’s the flush set band. Customer service and shipping were both great.
Paid for it…Never got it and poor customer service
I can not even tell you about the quality of the jewelry- my daughter purchased this for me about a month ago for Mother’s Day… and it said delivered but never arrived- then said delivered to a man named Lamar in another town….then when it finally did arrive in a taped up bag the box had nothing in it. The company has been giving her the run around despite US constantly inquiring about what is happening. We have provided all of the tracking information that proves this was never delivered even close to our home as well as photos of the clearly tampered product (if it was ever even in there to begin with). After weeks of not getting any customer service other than “let’s wait and see what the shipping company says,” my daughter had to dispute the claim on her credit card. To which they basically said oh well- What a shame. Maybe it was a lovely piece but I will never know. They ruined my Mother’s Day. They should have disputed with the shipping company and replaced the item weeks ago. I heard the company is Turkish- In Turkish there is an expression- yaziklar olsun- Utanmasızlar- You should be ashamed of yourselves.
The ring was made with great quality. I also needed the ring to be shipped by a certain date and after speaking with customer service, they were able to expedite the process and have it delivered before the original expected shipping date. Great customer service and great product.
Online ordering was easy. Selecting the stones was simple. Only negative was the size of the necklace and stones were slightly smaller than portrayed on the website.
The quality for the price point is outstanding! The customer service team is so helpful and helped me do some customization free of charge. They ship fast and the products are beautiful! I am a repeat customer and will continue to buy from this company.
Quick delivery, fantastic communication and a beautiful product. Highly recommend for creating a special present for yourself or someone important in your life!
I accidentally ordered a ring with one stone but designed it with 7. Instead of just giving me what I ordered, they reached out to verify what I wanted and then updated the order accordingly. Everything was delivered on time and my wife loved it
I would have liked to have known the exact size of the stones- i.e. compared in a photo to a coin or another object. The stones were much smaller than they appeared in photos. The piece is still nice