Great company.. I highly recommend them
Really great, great fitting well made product. Solved all our problems
About Fireside Chimney Supply
Data updated- Website
- www.firesidechimneysupply.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 33% (1/3)
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About this business
Fireside Chimney Supply is an American Company. We offer premium Stainless Steel Chimney Liner systems, Flue Liners, Flexible Chimney Liners, Flue Liner Insulation Kits, Fireplace Refractory Panels, Stainless Steel Rigid Liners, Chimney Chase Covers, Chimney Flue Covers, Fireplace Mantel Shelves and Chimney Liner Kits as well as a wide range of other hearth products. Our fireplace supplies are all produced and manufactured in the United States, and our chimney liners have been revolutionizing the industry since 1992.
Is Fireside Chimney Supply legit?
Fireside Chimney Supply (www.firesidechimneysupply.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 33% of negative reviews. Last updated 2026-08-11.
What people say
Timely and effective.
Product was as described with super…
Product was as described with super fast shipping!
Rapid shipment and helpful customer…
Rapid shipment and helpful customer service ..
Excellent customer service
They have been very accommodating through the whole Process. Bill is very attention to detail and extremely helpful. I would recommend them to anyone. I can't wait to get my product. Thanks Lisa Boyer-Cantey
Very happy.
Fit and finish was great. Fit like a glove. Very happy. Thank you.
Good company to buy from
I was able to actually talk with owner or employee who helped me order the particular items my planed installation required. Ordered items came on time and in good condition . Items were also of good quality. I wish company could also provide installation instructions. Not everyone does these installations often.
I had a question on a liner kit
I had a question on a liner kit. Bill answered very quickly and was very courteous. He told me "order the 7 inch, we'll know". I was taken a back, as you don't see that kind of response/service anymore. I greatly appreciated that. Thanks Bill
See it through
Placed order online and it didn't get processed but I received a call the next morning and knowledgeable staff saw it through even followed up.
After speaking with sales guy
After speaking with sales guy. We talked about what i had and recommended what I needed. It was exactly what I needed. First time fit. It was tough going down but after a few hours it was done. I appreciate all the advice and help. Thank you!
Terrible Customer Service
The owner Bill Webster emailed me after I inquired about shipping date. He was unhelpful rude and dismissive. I canceled my order. I'd rather wait longer with someone else than reward a company that has no value for their customers with money.
Reply from Fireside Chimney Supply2022-11-10
Hi Cherylann -- This this how you started your email out " When will my chimney liner ship? Your website said it was in stock. If it isn't shipping now, I will cancel my order and find someone who can ship immediately" This was 2 days after you ordered. It is very clearly written on the order page we are 7-10 working days out for the pre-insulated liner kit. Good luck.
American made ,Quality steel…
American made ,Quality steel construction.great design and professional services,fast delivery. On
Good quality, great service
The customer service was great. They knew exactly how to answer my questions and I made the purchase with Confidence. The product was easy to assemble and install. They included EVERYTHING I needed, including extra screws! The quality is excellent. I would only hope that all my on-line purchases could result like this one did. Excellent.
Outstanding shipping and product
Outstanding shipping and product. Liner ends were cut perfect and wrapped to prevent cuts. Shape was retained and pipe slipped into adaptors with no effort at all saving time AND blood. Fireside Chimney is my new go-to supply house.
parts are available or made in house!
Whole job took about an hour and a…
Whole job took about an hour and a half. Received everything in three days. Looks great and works better.
Fast and accurate communication
Fast and accurate communication. Best price and customer service around. Suggested to a friend and he bought a liner kit too
Quality Craftsmanship
Beautiful craftsmanship and quality piece that will last a lifetime. Great communication from the company. Received chimmey and cap in perfect condition.
Ordering was simple
Ordering was simple. Pipe and cap appear to be nice quality.
Made a purchase of rigid 6" Chimney…
Made a purchase of rigid 6" Chimney Liner, & the online assistance was EXCELLENT. Thanks Bill.
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