Ordered new console for my treadmill
Ordered new console for my treadmill, service was very fast shipped the same day, arrived when scheduled, well packed. I would definitely use them again.
About Fitnessrepairparts
Data updated- Website
- www.fitnessrepairparts.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 39 reviews
- Replies to negative
- 0% (0/38)
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About this business
Discount repair and replacement parts for exercise and fitness equipment: treadmills, cross-trainers, bikes, and elliptical machines. Featuring Life, True, Tunturi, and Healthrider parts to service providers and rehabilitation centers.
Is Fitnessrepairparts legit?
Fitnessrepairparts (www.fitnessrepairparts.com) has a 3.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 33% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the online platform easy to use, highly appreciating the clear parts diagrams and very fast delivery times. Many reviewers also highlight that they quickly received the correct replacement parts needed to fix their older exercise equipment. However, some reviewers were not happy with the customer service and support when dealing with returns or exchanges. Others experienced frustrating issues with receiving incorrect items or defective parts that required extensive effort to resolve. Additionally, a few customers noted that shipping costs and extra fees to certain international locations were extremely high.
Auto-generated from all reviews of this business. For reference only.What people say
Great replacement part
This was the best price for the part. Wasn't thrilled about the cost for delivery, but when it arrived it was the perfect size for my aging cable system and the coating looks more durable than the original. While it looks different, it works just the same. Hopefully it will last longer.
Received the replacement parts for my…
Received the replacement parts for my exercise bike (ProForm SPX 500) quickly. The parts were shipped with care. The parts also fitted my model. The website is very useful for identifying parts.
BUYER BEWARE!
BUYER BEWARE!! DON'T BUY BEARINGS FROM THIS COMPANY!! I bought bearings for my exercise bike and five months later they exploded. I asked for a refund and they said there is only a 30 day return policy on bearings. That is way too short of a warranty on bearings. The manage I spoke to was very rude! Don't use this company!
My experience was a nightmare due to a…
My experience was a nightmare due to a charge of tax and shipping handling. Which it should be charged in the first place, when the item had been ordered. All in one bill. After three days of attempting and failing the payment, finally I could pay. But my package haven’t been delivered yet. Right now I don’t know where my package is. Or, when it will be delivered. The delivery should be at Aug.12. Today Thursday 16/08/24 I haven’t an answer to when I will get my order. I hope someone will take care of it soon. Victor.
Received the part 2 days sooner than…
Received the part 2 days sooner than expected. Part fit perfectly and is a better design than the original. Shipping not cheap but my stationary bike is like new again. Would recommend this company for repair parts.
The product delivered was the correct but pricey.
The product delivered was the correct fit. Thank you. Total pricing was high because of delivery and shipping fees. Better to buy at Amazon - lower over-all cost and faster delivery.
Legit company
Legit company. I was able to buy a part for a machine that hasn't been made in 13 years. I received the part undamaged and brand new. I would recommend this company. I had zero issues.
Great product and arrival time
I was referred to them by the manufacturer for parts. The ordering process was straightforward. Although I paid for standard shipping and estimated time of arrival was 7 to 10 business days my pedal arrived within 3 business days which exceeded my expectations. The only negative is pricing for shipping, which I feel was too much for standard shipping.
Do not buy from this company
Do not buy from this company. I provided model number of my equipment and they provide the matching manual. The parts they sold me from china did not work for me, as described. I researched into the original manual and discovered the advertised parts were wrong. When presented with pictures and facts they were persistent that what I provided was wrong and also wanted the serial number of the equipment even though I was never asked for the serial number when purchasing, only the model number. The equipment is almost 20 years old and the sticker was faded. No serial number available. So, they refused to work it out, and said they are charging me the restocking fee when in the end the parts do not fit the model that they were purchased for and they suddenly they need the serial number. If they called me I think we could have worked it out but they would only communicate through email and where brief, kurt, and uncooperative. Update, they finally conceded and agreed to refund me in whole. But what trip. It probably cost them more man hours than the few dollars I want to receive back. $15 +/- .final note. Shipping the part back cost me $19. And after all this I haven’t seen any of my refund. I totally took a loss on this company and got swindled. In addition there is no useful phone service and the email contact is rude and curt. This company’s staff would rather argue and challenge than assist with a problem, they are the reason the order is wrong to begin with due to their information being faulty and yet they stand by it.
AVOID AT ALL COST
AVOID AT ALL COST. NOT HELPFUL, NO/BAD SUPPORT, NO CARES GIVEN, EXPENSIVE. Inquired about Bowflex Xtreme 2 (not SE version) hardware kit (bolts, washers things needed to put it together). They directed me to item to order from their store. This was NOT the correct item. No problem, Email their support with screen shot from manual of missing items and arrows to it. Reply received: "I am not able to locate the stud with the information provided. Here is a link to the Bowflex Xtreme 2 on our website:" (Ironically they sell the manual that literally has the bolts needed in the manual that they did not send). No Problem, I'll chat with customer service as calling isn't an option and emailing isn't working since I sent a screen shot of the manual with an arrow to what is missing. I didn't care that most of what I received was wrong/unneeded - just would like the correct 2 studs sent (paid nearly $80 for some bolts; and the 2 key biggest ones missing). John from online chat said basically "We went you what you ordered"; I replied "I ordered what you said I needed for the hardware kit, which is missing items". They replied "Well - we can't locate that. Is there anything else we can help with?" For real? Perhaps an attempt to discount the wrong thing? Sending back (at no cost) because they directed me to the wrong thing? No, after several attempts of them getting me off the chat with the 3rd "Is there anything else I can help you with today?" This exchange happened: Nick: I just want to get this operational, and checked before ordering - to ensure no problems. You are clearly trying to get rid of me, WITHOUT offering any solutions. I even took the time to show the manual calling for the bolt, that was NOT sent, then gaslighting me telling me it's what I ordered. John: we have no solution. as stated the part you are looking for is NO longer available and you are waiting for me to tell you a part not linked to your machine will work. We will not tell you that, but if you want to order it, feel free John: Thank you for chatting in today Nick Ellis we appreciate your business. Have a great day! First and only time I've filed an issue with the bank; I'd be hard pressed to think of a worst service experience. AVOID AT ALL COST. NOT HELPFUL, NO SUPPORT, NO CARES GIVEN, EXPENSIVE.
Great service and friendly
Fast shipping and accurate inventory
I have placed several orders, and everything has arrived with in 3-5 days with 100% accuracy. Will defiantly continue to use for future parts need.
Equipment is operational, again!
FRP walked me through the necessary questions to ID the part that I needed. They had the Nautilus part in stock. It was a bit pricey, but my exercise unit was idle. Delivery was timely. The part plugged and played like new. It was a positive overall experience. I will contact them again if a future need arises.
Sent wrong item - buyer expected to pay return shipping
I ordered replacement parts for my leg press and received most of the correct items, except for one. I was sent a different wave washer that is much larger than OEM size. The packaging also indicates that the part is different from what I ordered. I sent a picture to support showing the packaging and the difference in size of the washers and they expected me to pay the return shipping, even though the screw up is on them. The return shipping costs more than the item itself + there's no guarantee that I will even get the correct washer on a replacement. Thankfully, I only ordered the wave washers to have as a spare.
Sent me a different looking pin on…
Sent me a different looking pin on cable crossover than what's on website. $18. 50 in shipping part $24.99 but will not budge to help get it right even indicated had both options available no guarantee they will send right one if we order another. Very obstinate customer... cant call it service but maybe customer complaint taker... Awful to work with
Great experience
I had been looking for a replacement power adapter for my 2013 Horizon bike with no luck. With just the model number. I quickly found it on fitnessnessrepairparts.com. It arrived within a few days and works great. I did not need to follow up with Customer Service.
POOR CUSTOMER SERVICE..BUYER BEWARE OF SHADY BUSINESS PRACTICES
My order was delivered within a few days, which was great. However, customer service is EXTREMELY poor. There is no customer service representative ever available via telephone despite calling every hour during business hours. And they don't respond to voicemails. Per the chat agent, "We are an e-commerce company. We have chat and email available." My question is why do they have a customer service number? They do exclusively use email and chat agents, which was not helpful due to our complicated issues and major confusion with return authorization processes. We ordered the incorrect parts and one of the major parts was damaged when we opened the poorly protected 50lb package. So, we needed to explain to a live person that we needed different return authorizations due to different return processes--incorrect and damaged claims. The online return authorization (RA) process only allows one type of RA per order number. After several emails and chats over a week, an actual person called and left a voicemail. We tried to call (Bruce) back within an hour of the voicemail and again, after going through all the prompts of the automated messages, no one was available. Bruce did not give his direct line just the general customer service number. There is no wait time for a customer service representative, just the automatic "no one is available", and "use the chat or send an email message." After a nearly one-hour chat, I hope we will receive our partial refund (minus 20% restocking fee) within 30 days per the chat agent. Also, beware of the padded shipping costs from this company. We used the original package/box and shipping carrier to return the parts. It was delivered back to the warehouse within 3 days using the cheapest insured option with signature upon delivery from FedEx. Our shipping costs were $135 vs fitnessrepairparts.com costs of greater than $250. When I inquired about the inflated shipping costs, this was the chat agent's exact copied and pasted words, "We are sorry, shipping and handling charges are automatically populated by the system. Rates are determined by the carrier, according to the weight and size of the package. We are unable to adjust those charges. We have carefully selected the most reliable carrier to insure our customers receive their packages in a timely manner." I find that interesting since everything was returned shipped in the exact manner as it was received at my home.
Finding the parts I needed was easy
Finding the parts I needed was easy. The site had actual diagrams to help with this process. I received the correct parts fast .
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