Flightright (www.flightright.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Legal Services & Government and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 93% of negative reviews; Reviews mostly discuss Refund, Customer service. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly efficient and straightforward process of successfully securing flight compensations after major airlines initially refused their compensation requests. People often highlight that the dedicated support team maintains clear communication, handling all necessary procedures and regularly updating clients throughout the entire duration. However, some customers also noted that responses could be extremely slow or that communication completely stalled during extended legal proceedings. A few reviewers were dissatisfied when their claims were unexpectedly declined or closed as soon as the airline rejected initial demands.
Auto-generated from all reviews of this business. For reference only.I had a great experience with this company. The team was professional, reliable, and easy to work with from start to finish. I would definitely recommend them to anyone looking for a trustworthy and efficient company. Thank you for the excellent service!
They got my money back. They take about 30% from the total claim. I am happy I didn’t have to deal with all the paperwork myself.
Good experience, helpful, very honest in communication
This company helped us to get money back from the aviocompany because our flight was 3 hours late before few years
After failing to get compensated by claiming through Ryanair directly, I turned to Flightright. Def8nitelybthe best decision I made. They kept me updated through the whole process and eventually ended up with a successful claim. I will definitely use them again in the future and highly recommend them.
Great experience! Highly recommended
The matter was resolved successfully very quickly and the money was transferred to my account.
Hi, thanks for regular updates on the claim status! it is much appreciated. thanks also for the result and getting compensated.
Bad experience. Promises, promises, promises. Put in a claim 6 months ago, promised it would take 3 months. No reaction after initial contact. Numerous enquiries, but only computer generated answers. Big scam!
Your claim is currently being processed and remains under active review. Following your submission, we have provided updates regarding the status of your case and the applicable handling timeline. EU261 claims are subject to defined legal procedures and depend on responses from the airline and other involved parties, which may extend processing times beyond initial expectations. Flightright continues to manage your case in line with the applicable legal framework and will notify you as soon as there are any material developments. Your Flightright Team
It took a while, but in the end you get your money if it's possible. Flightright team kept me periodically updated about development of the case.
We found our experience with Flightright very easy and the matter in question was resolved relatively fast. If we ever encounter a problem like this again, we’ll definitely use Flightright again.
Don't waste your time, these scammers are exploiting the initital panic people feel when their flight is cancelled. DO NOT use this company, as resolving it yourself is far more efficient and will cost you nothing, compared to this greedy, inefficient circus. It's been FOUR years of me trying to tell them that my case has been resolved by the airline themselves, but they don't reply to emails - instead they will send you a couple of emails telling you how hard they're working to solve your case and get you a refund. They will absolutely try to take credit for work that YOU did and demand a fee even though the case was resolved by no effort of theirs, but solely yours. I repeat, DO NOT even think about contacting these scammers. Breathe and take it up with the airline directly, laws are in place to make sure you get your refund if it's applicable and YOU can do exactly the same as them, but at no cost to you. Edit after flightright replied: And here it is, more lies. You did NOT successfully recover my compensation. I DID. Your platform is an exploitative business model and you should be forced out of business.
Thank you for your feedback. We are unable to identify a corresponding case based on the information provided in this review. Flightright operates as a regulated service provider specialising in enforcing passenger rights under EU Regulation 261/2004 on a success-based model. Our service fee is only applicable where compensation is successfully recovered. Your Flightright Team
Very good communication throughout the process. They took the information I provided into account when determining follow up and escalation of case. I would not have been successful without their help.
Being a Canadian citizen, I was not optimistic about reaching a resolution about my EU flight cancellation, but I was very impressed by the end result. The Flightright site guided me on what my potential entitlements were, and how to proceed. The submission of related documents and information was easy. Most importantly, the regular updates from Flightright were very much appreciated. Honestly, I was not expecting any resolution or compensation as I was unsure of this company, but it truly is a legitimate and professional site.
I am more than satisfied. I tried to claim my compensation with different companies, but they did not help me at all. I opened the case with Flightright and they were willing to take it. I was informed about every progress they made. Finally they succeeded and managed to get airline pay for cancelled flight. I recommend them to everybody.
I’m very happy with the outcome, thanks to Flightright. I tried to get compensation by myself, I was denied, then I contacted consumer protection in Germany and after one year and unsuccessful attempt, I used Flightright and in a few months I was able to get my compensation. Please do not hesitate to use this company, they are very good in what they do. Thank you
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