I wish I had read the reviews before…
I wish I had read the reviews before ordering. Order was delayed and not shipped in a timely manner and the fanatics folks seem not to care. I am now a former customer.
About Fanatics
Data updated- Website
- www.footballfanatics.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 11 reviews
- Replies to negative
- 0% (0/93)
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Is Fanatics legit?
Fanatics (www.footballfanatics.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-26.
What people say
Recieved the wrong coat
Recieved the wrong coat, still waiting for my other package, waiting for them to answer so I can return the item. Also was charged more without my knowledge and was told lies why I was charged extra
Don't Buy From Them
I can't believe it is taking over a month to get my Tampa Bucs masks and my Lightning masks will be over two months. If you don't have them in stock you should have let me know. This was my first order with Fanatics. So dissatisfied with your service!!
Expensive return policy
Bought the annual version of my favorite college T-shirt in the same size as last year. The style had changed and the new one was way too big. Cryptic instructions on the website for returns. $10 charge to use their return label but no address on the package or the website for return shipping otherwise. This is my second poor experience with returns. Never again!
Do Not Purchase from This Company!
Purchased a new hoodie, loved it until we washed it - it literally fell apart!. There are literally a dozen huge holes in the fabric, both layers of the fabric. after only the first washing. Never seen anything like it. Washed as usual with the rest of the laundry, nothing else in the load was off, just lots of red material scraps which had disintegrated from the hoodie. I made the mistake of not reading the reviews, as I thought Fanatics was a reputable company. Today, their 1-star rating is 76%, that's not counting the comments I see stating those who would give them NO STARS - LIKE ME. Ugh.
Thieves. Do not lose your money
GARBAGE. Jacket fell apart after 2 wearings. Will not accept return without original tags and return charges. Customer service obnoxious. If you want to throw your money away, here is the place. Learmed my lesson. Always check reviews before buying.
Horrible service
Horrible! I ordered a Super Bowl shirt in plenty of time for the game, I will be receiving it a week after. Customer service was no help!! I will never order from them again.
Item 2616506 Women's hoodie
Item 2616506 Women's hoodie shows a bright shiny looking hoodie with gray lining inside. What we received was a normal hoodie, sweatshirt material and just screen print logo. Very disappointed that it did not match picture. They did give me a partial credit but very false advertising in my mind.
poor quality
Bought a numbered T-shirt in August of 2019. The numbers on the back of the shirt a coming off. Paid 25 bucks for the shirt plus shipping and when I called to get it replaced they told me nothing they could do to fix it because of the return policy! 4 months and the numbers gone is not right! All I wanted was it replaced! Be careful what you buy from them! Terrible!
Worst customer and shipping service
Worst customer and shipping service. No infrastructure to deliver the product overseas. False commitment always.
On 12/31/19 I ordered a National…
On 12/31/19 I ordered a National Championship shirt for the National Championship game on 1/13/20 along with three other items. The other items arrived timely but the shirt will not make it until after the game!! Which is POINTLESS! I have called customer service and was told that is because it is a "special order" Why would you produce game day shirts that can't be delivered by game day???
I have never had a problem with them!
I have never had a problem with them!! But now i must say i do i ordered a hoodie from them patriots on front my name an number i pick out on back. Got it yesterday the ammonia smell was strong the color was faded . washed it today an i had fur balls number an name on hoodie looks like i had it for 5yrs. I'm through i spent my money no need to send back because i waited 2wks for this an I'm afraid i might get something worse!
My son wanted one specific pair of…
My son wanted one specific pair of shoes for Christmas and his grandmother ordered them on December 3. When they hadn’t arrived by December 21st, I emailed. They replied that the order was due for delivery on the 24th and gave me two websites to track the order but my order number didn’t work in either link. Now it’s been three and a half weeks since I emailed originally and 2 weeks since their latest possibly delivery date and three days since I last emailed them with no response. Still no shoes.
Misleading promises
I have purchased items from Fanatics before and have never had a problem. I ordered a couple things on December 16th under the "Guaranteed by Christmas or it's Free" banner and figured I had plenty of time to get it by the 25th. I was originally promised delivery on the 18th but it never showed. On the 23rd I checked in with the online chat on their website where I was also guaranteed by the 25th "or free". The package did not arrive until the 28th so I called. At first I was told they would only refund the shipping amount. When I asked to speak with a manager, they finally came back and said they would only refund up to $65 and that was the "fine print". The fact that I had nothing to give 2 people on Christmas, had to spend time trying to track the package down then try to get a refund when they "guaranteed free" is beyond aggravating. I will not purchase from this site again.
Worst customer service EVER!!
Worst customer service EVER!!! The so called corporate phone number does not accept calls which is beyond ridiculous!!! The company sends out damaged products and then when that item is no longer in stock they offer a similar product for the EXACT same price that you paid for the damaged product...however that is a COMPLETE lie...the clock I ordered was $29.99 and then I had 40% off so the finale price was $19.07...I’m stuck have to pay 32.69 for the similar clock...last time I checked that’s not the price I paid for the original product...when I called in since I haven’t even seen the credit back in by bank account I was told that I only get $15 off the similar clock...so the first supervisor I spoke to lied to me...the representative that told me about the $15 off was rude and put me on hold while I was still talking...the supervisor who came on the phone was rude and told me he could not do anything about the representative that was rude and that there was nothing else that could be done about my order...NEVER ordering from this company again...I am SHOCKED that they are still around
No stars if possible
No stars if possible. Stanley Cup Champion Blues with no selection of fitted hats. The NHL sold its soul to the devil. These guys are awful. No way to contact them either.
RETURN CHARGES will eat your order refund
Of course they'll do returns....BUT WILL CHARGE YOU A LABEL FEE AND PROCESSING FEE and oh darn....once we get the merchandise back, we don't owe you anything. Was on hold for 45 minutes, after trying to 'chat' with an automated response. This company is a joke.
Save yourself the aggravation! Spend your money somewhere else
Save yourself the aggravation! I'd give them zero stars if possible. My mother ordered me an eGIFT CARD, what could be simpler? As the recipient, I got an order number, but nothing else. My mother got nothing. No email or order confirmation. I tried to use all available tracking methods, track my order, etc... I tried to use the Chat feature, but it says "all of our Fan Advocates are busy chatting with other Fans at this time." I called the 800 number where I was on hold for an hour. When I finally got through to a human, (who seemed quite nice actually) she put me on hold to check on something and I was mysteriously disconnected. I should add that I was nice to her. I didn't yell at her or even give her a hard time. It's not her fault that her employer sucks. My advice? Spend your hard earned money elsewhere.
No guarantees - buyer beware
Horrible customer service. Ordered 5 bowl game / conference championship items and only 1 arrived - the other 4 were sent back as USPS does not deliver in my area (packages all sent via FedEx smart post). I tried to get connected to online chat for hours and called multiple times only to be disconnected and redirected to the online chat. I tried again 6 hours later and was connected to online chat with a very rude person who disconnected the chat after being extremely rude / asking me if I can read, etc. she kept telling me I have the wrong address and I do not. I know my address and in fact one package was delivered here. I tried back with 4 different chat representatives over the next 2 hours and no luck (another one was also rude and disconnected the chat). Long story short... i have to wait 10 day’s for items to be refunded and I can order again but no promise that FedEx or UPS will be the carrier and can actually deliver my items. I will never order from them again. Ever.
Poor communication, never on time
Do not know why they send shipping info with promised delivery date because it has no validity and is essentially meaningless. I will not be purchasing from them again.
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