Fanatics (www.footballfanatics.com) has a 1.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-26.
Ordered 3 items by size that fits me. All of them were skin tight too small. I was able to return 2 of them. The 3rd item was custom which is non returnable which was disclosed on the website prior to ordering. Quality of material and printing was poor, cheap. Spent $60 for something I am unable to ware. Lesson learned. I will be sticking with a local sports store moving forward this way I can try items on before ordering.
Not confidence inspiring at all. I wish I would have read these reviews before ordering twice. Delivery times are very slow. Ordered 10 days ago and that order hasn't arrived. My order with 3 items got split into 2 separate packages...nobody asked for that. I only have 1 tracking nr. for 1 order in 2 different packages. The tracking for all orders hasn't worked. There is no service email, they tell you to write an essay on some dodgy unprofessional page. Never again.
UPDATE on $150 missing egift card!!! I purchased an egift card 12/24/21. I gave a billing email address & a recipient email address. I received no email confirmation or egift card. I finally speak with someone today who tells me my egift card was sent to some random email address. I ask "WHY?" And the answer was it's not the email address given at checkout so she's not sure. I ask for a refund advising the item that I wanted was available when I purchased the egift card but because Fanatics sent my egift card for $150 to some random email address, I wasn't able to make my purchase & now the item is no longer available. She told me the only thing she could do was send the egift card to my correct email address but no refund. So, Fanatics sent my money to the incorrect address which delayed my Christmas gift that I'm STILL not able to give because it is no longer available and they can't tell me when the item will be restocked, and the ONLY thing Fanatics can offer me for my inconvenience is to send my egift card to the correct email address. Fanatics is GARBAGE!!!
Bought two shirts. Keeping one though the quality is less than it should be. The return is sadly pathetic, though it looks good on the website. They are still selling it for $59.99 (which is what I paid), but they will only return $43.79 minus $9.99 shipping. Guess this is another reason Amazon is so successful.
I attempted to have an issue corrected with an order several times. I was told I would be contacted by a supervisor after getting the runaround, but that never happened. This company has the worst customer service. I will not be ordering anything else from Fanatics.
I want to give them zero stars for their customer service or lack there of. There is no way to call or email them. Their chat never works. You are taking a gamble ordering from them because if something is wrong, they won't fix it because you can't get hold of them!
received a wrong size boston redsoxs hat ,tried to return it ,but fanatics is charging me shipping and taxes,. from 27.35 i'm receiving 10.35 ,can you beat that ripoff. Having to pay taxes twice and shipping. That to all buyers are foreign business practices,but they've lost mine!!!!!!!!
I ordered 2 Jerseys right....That took forever to get to me....Then the Jerseys says 6xl but there are Definitely 4X.....My 4x jersey are the same size has the ones they send me!! So then I email theme and show pictures try to get this fix the problem right!! Customer email me back that I need to send more money and its going to longer to ship the so called right one to me!!!! Wow never going to shop here!!!! Ps... if I can post a picture you can see my 4xl jersey is the same size has there Jerseys they send me!!!! ::BIG ZERO AND NO STARS :::
Received $50 gift card for fathers day. After returns and shipping I was in the negative dollar wise. Sent emails and finally got a $34 gift card. Codes, pins, subscriptions, passwords, emails, taxes, shipping, returns, etc.. I ended up with $19 t-shirt with a few dollars left in my balance that if I want to use I would end up having to spend more $$ to pay the balance. Bottom line, $50 got me a $19 t-shirt and a couple hours of my time waisted.
Where the f is my package , I have been emailing you guys but you guys have not reply
I ordered a custom carolina hurricanes 🌀 jersey. It was really nice. I love it. Makes me want to go to Raleigh for a game. While I'm there gonna show off the jersey and maybe get some barbecue. Thank you. Go canes!!!!
Wouldn’t change the size on a shirt !!!!!1111 They sent the a hat with fake size I ordered a 7/78 and I know the size very well . This one is way to small This was a gag gift so we didn't mind that the quality was pretty awful- cheap, thin material, weird sizing. Because we needed it sooner, I went ahead and ordered a size larger. Didn't fit. Material is cheap and ugly and the actual product does not look anything like the pictures on-line. I went on Facebook and did research and I found this help ᵉⁱᵍʰᵗ⁴ᶠⁱᵛᵉ ᶠⁱᵛᵉ ᵗʷᵒ ᵒⁿᵉ𝓈𝑒𝓋𝑒𝓃 𝓉𝓌𝑜 𝒻𝑜𝓊𝓇 𝒻𝒾𝓋𝑒the company admitted that the product was crap it was nothing like in the picture at all the company customer team was very friendly and efficient so much so that the whole process was painless and resolved within an hour I certainly won't be using them again. CHEAP GOODS Would not reccomend Fanatics brand anything.
I ordered a huge Blizzacon order. My first package came completely open. Luckily everything was still intact but yikes. My second two packages for the order came completely open as well and filled with water and one of the frames was cracked. These were two $150 art prints from Blizzard. There is absolutely NO WAY to contact them about the issue. The return form doesn't include art prints and says to contact them but there is no contact info. They have a 24/7 phone line and chat thing but both do not work and just lead you in circles. Their social person gave me another number to call that I can try but it didn't work either. Now they say they have submitted a ticket for me so let's see if that's a viable way to get support. Getting support should not be this hard.
Really. This is the worst customer service I have ever experienced. Placed a Christmas order for two items. One was returned and that went great....maybe not the worst.....however, the 2nd item is still missing 2/4/21 and you cannot communicate with this company. I worked for over an hour trying to put in the requested info....really?!!! A phone number or a call from a customer service rep would be nice. So, Fanatics just ate my money....and there is nothing I can do about it. It was a Christmas present, so I went to Amazon Prime and ordered another shirt. Not happy about losing the $$$$
This company sent me a women’s jersey of a player I don’t even know. Everything about the package I received was wrong. I tried to chat with someone and it just went dead after waiting for 20 minutes like searched for a phone number and in order to get one it said I had to write a reason I needed someone to speak to and I had to agree to the “pissed off customer“ terms. I couldn’t believe what I was reading and thought it was a joke. I finally got a hold of someone and they just said we’re out of the correct item sorry. What an Inconvenience, now I have to return this item in order to get a credit which will probably take two weeks. Horrible horrible customer service
Just placed an order with them, based on a sale price and free shipping. Although I entered the code for free shipping, a box popped up asking if I wanted to upgrade to expedited shipping for $9.00. I did not click that box, yet a fee of $9.00 plus a "handling" fee of $1.99 was added to my order amount. So FREE shipping cost me $10.99. I saw this immediately and called them. After struggling to understand the customer service agent (language barrier), I was told the issue was corrected. I then received an email saying the shipping method was changed to standard shipping but the order amount had no change. I then attempted to do a live chat to address the situation. That resulted in an automatic, robotic response confirming my order. I got NOWHERE with the "live" chat. I called customer service again and after a lengthy time spent speaking with her and being on hold, she refunded the $9.00. When I asked about the $1.99 for handling, she said that was not part of shipping. I think sneaking in a "handling fee" when the customer is told shipping is free is wrong and misleading. I will never order from Fanatics again.
Terrible everything from beginning to the end it's terrible my order went through supposedly after giving all my information I mean all of it and then to get the order processed it appeared like it was processed and it was going to go through and then it said sorry we aren't unable to process your order after giving my social security number I feel I've been totally raped of my identity and anything and all information that I gave this company is terrible there is no number to contact and I emailed them and with no response never order from fanatics terrible the worst I've ever dealt with and I order a lot of online purchases the worst the worst the worst do not order from this company I advise everyone please do not order because you are getting a total ripped off status didn't get anything back and I suffered the loss do not order a midvising everyone.
This company is dog ****. I bought a hoodie on line and when I tried to return it because it was too small, I was told it wasn't eligible for return because it was "custom, game worn, or final", which means their "Return's 365" policy is bull**** too because it's not custom and came to us just like it was on line, it certainly wasn't worn (and wont be) because it doesn't fit. I guess it's just not eligible for return because it falls under the "final" category. Nice company. It'll be my last bought with them.
I will tell you that fanatics has excellent designs and often really great deals... unfortunately that’s where it ends in pluses for the products. Most printed shirts are cheap and crack quick. If it’s a stitched logo don’t; for the love of god, dry it after washing cause it’ll shrink weird and the logo will become wavy. Regardless of size. Hats are VERY cheaply made. Honestly you’re better off going to Mitchell and Ness or 47design and paying a little more. You will regret it if you don’t.
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