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Media & Publishing

FotoJet

Claimed

200 reviews

3.9200 reviews
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About FotoJet

Data updated
Website
www.fotojet.com
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
7 reviews
Replies to negative
93% (43/46)
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About this business

FotoJet is a powerful online app for graphic design, photo collage, and photo editing. No download or registration required, try it for free now!

Is FotoJet legit?

FotoJet (www.fotojet.com) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 93% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-09-05.

What people say

Got worse

Got worse ! And then too many paid features! I no longer use it.

Reply from FotoJet2021-07-12

Sorry for not providing you with a good experience. You can use some basic features and resources for free. If you need more, you can choose to subscribe to the monthly or annual plus plan. We'll improve our product continuously to provide you with better service. If you have any suggestions, please feel free to let us know. Have a nice time!

Avoid

Avoid! The reminder about an automatic renewal came AFTER they took payment, and customer services refuses to refund, even though I contacted them straight away to say I did not wish to continue with the subscription. Terrible service - be careful if you take out the free trial!

Reply from FotoJet2021-06-21

Sorry for not providing you with a good experience. We have informed that if a user doesn't cancel the subscription during the 7-day free trial of FotoJet activity, FotoJet will automatically renew your subscription and charge you for the service. You can cancel your subscription anytime by clicking the "Cancel My Subscription" link at the bottom on your account page. However, we allow you to preview the plus features on a Free account, and we've stated this rule and the billing date on the payment page. For this reason, we don't offer refunds in this situation. You can check our terms about this as well: https://www.fotojet.com/terms.html. Refer to FAQ to know more: https://www.fotojet.com/support/faq.html. Thanks for your understanding.

Useless didn't use the software but got…

Useless didn't use the software but got caught for the €35 charge because you have to give card details before getting trial software.

Reply from FotoJet2021-06-07

Sorry for not providing you with a good experience. We offer 7 days free trial during which you will not be charged. Once the free trial ends, you will be charged and the payment is non-refundable. We have informed that if a user doesn't cancel the subscription during the 7-day free trial of FotoJet activity, FotoJet will automatically renew your subscription and charge you for the service. You can cancel your subscription anytime by clicking the "Cancel My Subscription" link at the bottom on your account page. And we showed you the rule on the Checkout page before paying. Have a nice day!

I want my refund/ quero reembolso

I want my refund for proportional use !!! When the value is converted to real, it is extremely absurd for Brazilians. I don't use the product! I never saw my money being thrown away like that Quero meu reembolso por uso proporcional!!! Quando o valor é convertido para real é extremamente absurdo para brasileiros. Eu não uso o produto! Nunca vi meu dinheiro sendo jogado fora dessa maneira

Reply from FotoJet2021-05-14

We offer 7-day free trial during which you will not be charged. Once the free trial ends, you will be charged and the payment is non-refundable. Thanks for your understanding.

I'M HAVING A PROBLEM WHEN… UNDER THE PHOTOS .. AFTER I CANNOT OPEN THEM

ESTOY TENIENDO UN PROBLEMA CUANDO… BAJO LAS FOTOS.. DESPUES NO LAS PUEDO ABRIR ESTOY TENIENDO UN PROBLEMA CUANDO QUIERO DESCARGAR LA FOTO.. LA BAJO EN JPG Y CUANDO LA QUIERO ABRIR ME DICE QUE EL ARCHIVO NO ES COMPATIBLE. ME PUEDEN AYUDAR POR FAVOR. ‐‐--------------‐--------------------- I'M HAVING A PROBLEM WHEN I WANT TO DOWNLOAD THE PHOTO .. ​​THE LOW IN JPG AND WHEN I WANT TO OPEN IT IT TELLS ME THAT THE FILE IS NOT COMPATIBLE. CAN YOU HELP ME, PLEASE.

Reply from FotoJet2021-05-06

Sorry that our technical support is only available in English currently. Sorry for not providing you with a good experience. Please contact our support team at [email protected] and let us know more details about your problem. We'll try to help you solve this issue. Thank you.

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