Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
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Is GeekVape legit?
GeekVape (www.geekvape.com) has a 1.8 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
Auto-generated from all reviews of this business. For reference only.
Bought an Aegis Legend Vape from a local vape shop. Broke within two months. Luckily it was still under a 3 month warranty and I was able to send it back for a replacement. Waited two weeks with no response. Then got a hold of them and was told they can't start the process without a shipping number. Nobody told me to provide that. So I gave it to em and was told it would be 5-7 days to get my vape back in the mail. Wanted another week and a half with no vape, then got ahold of them again and was told they ran out of vapes because of the holidays and all they could do was contact the manufacturer. Didn't give me a time-frame or anything. I voiced my concerns on their chat messenger and was disconnected from the chat immediately after I mentioned I was upset. I finally got a call back from geekvape and was told all they could do was try to send me a device straight from their warehouse in China. It would take about "20-35" business days to arrive at my house. I have to wait 3 months for a replacement vape that shouldn't have even broken in the first few months, and one that the replacement should have arrived within two weeks of being sent in. Their products are just expensive TRASH. Their customer service is a glorified basement squad. And the care for their current customers is practically nonexistent. Should have had vapes on hand for current customers needing replacements instead of selling out to new customers. The business and their products are FRAIL CHINESE CRAP. Save yourself the time, stress and money and don't buy anything from this POS company. Already filed a complaint on the BBB too. Hope it hits em hard.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. In some countries, it is necessary to return the defective product before the replacement can be issued. After we receive the returned bad product, we will arrange it as soon as possible. Please understand.
As expensive as this is it should last for years not months. After reading reviews I wish I hadn’t repurchased
As expensive as this is it should last years not months! Wish I’d read the reviews before I repurchased. Made in fricking China I should have known
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible that you can contact us directly with a private message. Thank you!
my boost plus didn't break down on me, bought it last year and is still my go to pod every time im on the worksite. dropped a dozen times (once in a puddle). yes the ip68 rating is true. 2 thumbs up for the aegis boost plus and the gseries coils, i forgot to bring extra coils when i was on a remote location for a job, and oh boy the g-series coil never let me down i was using the same coil for a month and it didnt go bad on me. 4 stars for the aegis boost, i would've given 1 star if i was going to review on the aegis x, the p.o.s broke down on me in just few months of use
Reply from GeekVape2022-05-09
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Had the Geekvape Aegis Max for 3 months. The battery compartment cap has stripped the thread, rendering it useless. After a little research I've discovered this is a very common problem. Highly recommend going with a different mod.
Reply from GeekVape2022-05-09
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
UPDATE: ISSUE RESOLVED BY GEEKVAPE - ORIGINAL: I will be putting in the effort to get this review online everywhere possible to compensate for the lack of effort I have received from geekvape.
UPDATE: GEEKVAPE DID END UP HAVING ME SEND THEM MY DEFECTIVE DEVICE AND UPON VERIFYING THE PROBLEM THEY HONORED THE WARRANTY AND SENT ME A NEW DEVICE. IT TOOK A BIT LONGER THAN I WOULD HAVE LIKED BUT I AM CHANGING THE 1 STAR TO 4. EVEN THOUGH I WAS HEATED AT THE TIME I DID BUY A BOOST PRO WHILE I WAS POSTING THE ORIGINAL REVIEW BECAUSE I LIKE THE RUGGEDNESS OF THEIR PRODUCTS AND THE BOOST AND BOOST PRO HAVE BEEN ALOT LESS LEAKY AND MESSY THAN OTHER DEVICES I HAVE USED. THE BOOST PRO USES AN 18650. I REALLY LIKE IT BECAUSE IT ELIMINATES THE POTENTIAL FOR BATTERY ISSUE RENDERING DEVICE UNUSABLE.
I purchased A Aegis Boost with internal battery, after a month it does not work and says battery weak when fully charged. I have attempted to make a warranty claim and was only able to get in contact with geekvape through the chat feature. I provided all the information that was requested and was told I would receive an email from a service rep. Its been a week and I have tried to get in touch again a few times because I have no email. Now all I am getting is the run around. The customer service is nill and warranty is apparently nothing more than a printout. I will be putting in the effort to get this review online everywhere possible to compensate for the lack of effort I have received from geekvape.
Reply from GeekVape2022-05-09
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Great customer service.
Had a issue with my mod.
They fixed it right away.
Would highly recommend their products.
AAA. Company
Reply from GeekVape2022-05-09
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
solid vape, solid tank, only issue is bought it 24 hours ago and the battery / latch is doesnt close properly, got a replacement and same issue, think theyre just skimped out on the battery compartments
Reply from GeekVape2022-05-09
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
I bought an Aegis boost just under a year ago from amazon, all of a sudden it stopped charging.
I contacted geekvape and even tho is was out of warranty they replaced it.
Customer Service was amazing, the new mod came within a week of contacting them.
I absolutely love my Aegis boost vape, and so very grateful to get my broken one replaced so quickly. Thanks so much
Reply from GeekVape2022-05-09
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
bought a GeekVape Obelisk tank for my 6-month-old GeekVape Aegis mod this morning.....after a day of use, the mod is completely bricked, won't power-on even after swapping-out the battery, doesn't respond to USB-plugin aside from heating up to the point where I'm frankly not comfortable handling it.
thanks for helping me quit nicotine-products for good, Geekvape. as an ex-cigarette-smoker, I'm surprised it took me this long to realize what a waste of money products like yours are!
Reply from GeekVape2022-05-09
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
One of the best vapes ever. I have a Aegis X and 2 Aegis Solo’s and 5 other vapes. I use all of them continuously and love that the Aegis is almost indestructible, and I do put every vape through hell. So far Aegis is the best for me.
1. 2 of them have fallen off a roof, no damage, tank just came apart.
2. One of them fell off my truck onto highway and nothing happened.
3. And the most impressive so far, lost it for 3 days, it was in dishwasher for 4 wash cycles, on the heating element on bottom, pulled it out, let it dry for a couple hours, changed tanks and IT STILL WORKS!!!! No other vape would have done that!! I totally love these vapes.
Reply from GeekVape2022-05-09
This is GEEKVAPE customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us. We have 24h official website online chat and support email [email protected], you can contact us again any time, and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
So Far ahead Best Gear Vape of All (tested 5 Popular brand)
I bought new one 6month ago who rest in is box (after mine i've over pass by 6month life time expected like the other brand gear) Year an half and still one piece like new :) Anti Shock - sever Weather- Big cloud - Great taste - Nice precision adjustment- longlast battery ...
Bought an Aegis solo 100W in February but after a firmware update it doesn’t switch on. In a couple of days the GV support advise me that they will send me a new box, free of charge! Excellent service ! Really good approach to their customers, warmly recommend products!
I had the original Aegis and it lasted me 2-3 years, so I bought an Aegis X when the original finally had an electrical failure after years of abuse. I was impressed with it being built like a tank, but it seems their new mods are just the same garbage as everyone else. My Aegis X lasted *two* months before some electrical fault completely bricked it. At this point, I feel like you need to keep a spare mod lying around for when the inevitable failure strikes. GeekVape, get your s*** together - you used to make quality products, and your new stuff is rubbish, you're dragging your once great reputation through the dirt. I'd say avoid, but are there *any* companies making reliable mods?
Took a while to receive my Aegis vape due to the coronavirus. The wait was worth it. I am extremely pleased with this product and geekvape was very pleasant and helpful to me. I would definitely recommend Geekvape!!
My recent order was faulty when I received it. I called Geekvape and received excellent customer service.
They explained what the likely problem was and resolved the issue quickly.
I received a replacement the following day and a prepaid envelope to return the faulty item. I was extremely impressed with their product knowledge and customer service.
I highly recommend Geekvape.
Excellent customer service. I was assisted by Anne, and she was prompt in her replies and replaced my faulty GeekVape Boost device. GeekVape is one of the best brands for vaping devices out there. I highly commend their customer service and recommend them
i bought their frenzy a year ago and no matter how often i drop it it still works like on day 1. it produces a good cloud for how small it is compared to bigger ones. only 35€ in my local store. it's easy to use and yeah: it's indestructible and rarely has a bad time software wise
I had a bad experience with the Aegis Boost, although I contacted Geek Vape, and Anne helped me through the process of getting a new one sent out to me I haven't received it yet, but it is on the way. Thank you Anne and the Geek Vape team.
My aegis has just stopped working when it’s charging it lights up as if battery’s charging then won’t turn on can u tell me why this is and how to rectify it please
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