Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
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Is GeekVape legit?
GeekVape (www.geekvape.com) has a 1.8 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims.
Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
Auto-generated from all reviews of this business. For reference only.
Absolute joke of a product. 4 months old and stopped working. Had a day of it thinking it was charging while not plugged in and no response now. Very poor product from a company that makes poor quality garbage. Avoid at all costs!!
Reply from GeekVape2022-05-05
This is from customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
Husband bought an Aegis max Mod, tank, new coils etc. Spent $170 just to have it completely stop powering up after about 2 1/2 weeks. Took back to store on 31st day after purchase and was told it was 1 day past when they could replace it (after spending nearly 45 min trying to figure out what might be the problem) but no worries the manufacturer warranty lasts for 90 days. Well.....I called the customer support number and got a prerecorded message in what I presumed to be Chinese that promptly disconnected. I then emailed customer support with description pics of mod, box it came in and purchase receipt. No response. I sent another e mail. No response.At this point warranty has expired and still no response.
Meanwhile husband bought another one thinking first one must have just been a fluke, only to have it give error code after first 3 puffs. Took it to store and Noone could figure out was wrong with it. Looks nice, but apparently crap product with bogus warranty.
Reply from GeekVape2022-04-29
This is from customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email: [email protected], you can contact us again any time. Could you please resend your email to us? Hope you can reply us soon!
It would be a zero star if i could. Worst vape out there my obelisk vape failed (juice coming out of the charging port and would not turn on) back on February 25th I contacted geekvape where they told me to send it back and they would replace it since it was still under warranty. Today April 25th two months later and still no replacement. Same answer everytime i contact support it is still processing will escalate to higher department. Still nothing. I went and purchased another brand vape as I will never buy another from geekvape again.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time, we will help you solve your problem. you can send an email to our customer service: [email protected] or contact the livechat on our website.
Don't buy anything from them.
My aegis l200 top just broke off cuz of cheap plastic they use. Of course if You want to contact them they just passes You to their email support in which nobody replies.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time, we will help you solve your problem. you can send an email to our customer service: [email protected] or contact the livechat on our website.
Their ages legend two line is trash found a store carrying a classic black went to store and purchased just to have a defective screen took back to the store so they couldn’t tell me I need to get the warranty process took 2 1/2 months through the warranty process where I had to pay for shipping to just to wait another month for shipping and handling to get it back to me and be the completely wrong color scheme when emailing the company they said they sent A random one to increase speed on the warranty process trash company! horrible customer service if you ask me.
Reply from GeekVape2022-04-27
This is kiki from Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us, we have 24h official website online chat and support email， you can contact us again any time ，and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Have the mero looks like the aspair but good for a few weeks then it's not worth crap replace coil now leaks bad connection get two hits and stops working don't buy it going back to aspair a very good vape
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible that you can contact us directly with a private message. Thank you!
This is Kiki from Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible that you can contact us directly with a private message. Thank you!
Chinese garbage product with no customer service or product support Dave your money buy something else anything else don’t say you were not warned
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us, we have 24h official website online chat and support email， you can contact us again any time ，and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Bought an Obelisk Fc 120. Had it 5 weeks faulty. Sent a replacement & that broke within a month. Been waiting 14 weeks for my replacement. Management don't care & now there asking for me to respect Chinese new year till the 10th February & they will get a replacement shipped after that. Even though the told me item had been shipped 10th January. They lie to customers. Service is shocking, Management don't care. Don't buy a Geekvape product.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. Sorry, because we deal with the after-sales process in different countries differently. In some countries, it is necessary to return the defective product before the replacement can be issued. After we receive the returned bad product, we will arrange it as soon as possible. Please understand.
As I could not give you zero stars you got one worst company ever no contact promised solution then nothing for weeks don't buy from them
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us, we have 24h official website online chat and support email， you can contact us again any time ，and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
I am changing review because after many weeks of trying I chatted with a very kind agent who helped me solve the problem. Keep trying, there are nice people there too.
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My colleague bought his first geekvape device and was very satisfied and recommended it to everyone.... Then I bought one too. At a similar time we started having similar problems with the devices. I don't know if it's a battery issue, but the devices just stop working. I wanted to send it to a local warranty service to get it checked out and fixed, since a colleague was sent new ones, but the wait is long.... He bought from China and I bought from a local store. They didn't give me contact information for support in my country. I sent them what they wanted and then I couldn't connect with them. Maybe they blocked me, I don't know. I live next to a mate and maybe they thought it was the same person. I don't understand this because we have different proofs of purchase.... I was left with a non-functioning device, which is a shame.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. Generally , Our customer service will reply to your email within 24 hours, please understand. If you want to solve the problem quickly, you can contact our official website at the bottom right of the online chat, we will solve the problem for you in time.
1 week on still silence no response from geekvape pitiful customer service
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. Generally , Our customer service will reply to your email within 24 hours, please understand. If you want to solve the problem quickly, you can contact our official website at the bottom right of the online chat, we will solve the problem for you in time.
Advertised as "The most durable vape booster". (wow)
The battery compartment thread of my Aegis wore off within a month when changing the battery once a day. Now the cap won't stay on, rendering the whole mod useless.
Cheap materials, bad design. Aegis not recommended.
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Added approximately a year after writing the review:
This review was written specifically about the Aegis mod. The tank that came with it is what I'd consider a five-star product. I'm still using it up to this day!
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time, we will help you solve your problem.
The tanks burn out constantly even on a very low setting. The main vape machine is good but avoid the tanks as they don’t last.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible that you can contact us directly with a private message. Thank you!
Could not give you 0 customer service terrible and ok until you have a problem them they ignore you even if you think you have 12 months warranty 6 months in not interested use this company at your peril you've been warned
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us, we have 24h official website online chat and support email， you can contact us again any time ，and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Can't give 0 stars, have been emailing them for three months now on a faulty vape, they won't acknowledge anything I've already sent, just start the chain again. Not sure if it's bot generated but it looks like it. Absolutely the worst customer service I have ever experienced. Between me and my partner we've now had 4 of their vapes break within a short period of time, do not buy!!!!
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us, we have 24h official website online chat and support email， you can contact us again any time ，and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
These guys will not honor their warranty , I bought two of the aegis heros within a 3 week period. They both died and they will not even give me the time of day. Be smart and do not buy from these crooks.I bought this October 27,2021. It will not charge anymore. I've always charged it only with the charger that come with it. This is the second one that Ive had a problem with, the first one did the same thing, and was in warranty, but I couldn't find my receipt, so I just bought another one, and it did the same thing.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us, we have 24h official website online chat and support email， you can contact us again any time ，and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Worst vape products made. The customer service is awful. I had my aegis x for less than 3 months and it completely shot the bed. Tells me battery is too low even after putting full charged batteries in. Customer service wont do anything for me or help because i did not keep the outer sleeve of the box that came with it. Complete waste of money do not buy.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us, we have 24h official website online chat and support email， you can contact us again any time ，and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
Lucky I even gave them a 1 star review. After years of using geek vape and their products that used to be some of the best around that I could find have really dropped the bar on the last 3+ years. Customer service is trash on top of their Vapes being made of more and more cheap plastic and less replacements parts. If you take Vapes apart you can see where over the years the quality has disappeared. Don’t waste your money on this company.
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. I'm sorry to hear that. Do you follow our manual? We also have relevant reference videos on our official website and social media platforms, and we guarantee that our products are qualified at the factory. If there is something really wrong with the product, our product has a warranty. Please contact us in time, we will help you solve your problem.
Customer service trash. Take your money and business elsewhere! I’ve brought THREE Aegis’s from them. TRUST ME
Reply from GeekVape2022-04-27
This is Kiki from Geekvape customer service team. We are sorry that our customer service didn't satisfy you，maybe there has misunderstanding between us, we have 24h official website online chat and support email， you can contact us again any time ，and we also will try to send message to you, we sure will help you sincerely, Hope you can reply us soon!
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