Mystery box decent experience
Mystery box product ended up being a NucBox M2. The product itself works great, but it didn’t end up being a very good sale/deal. The tutorial video for the M2 showed that it was for sale for $300 a few years ago.
About GMKtec
Data updated- Website
- www.gmktec.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 115 reviews
- Replies to negative
- 71% (63/89)
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About this business
GMKtec was established in 2019 as a high-tech brand focused on innovation in technology. With integrated research, development, and production, GMKtec delivers cutting-edge Mini PCs to enhance work, lifestyle, and entertainment.Collaborating with industry leaders like Microsoft, Intel, and AMD, GMKtec is dedicated to advancing technology and improving lives, striving to create a globally competitive, first-class brand.
Written by the business, not verified by us.Is GMKtec legit?
GMKtec (www.gmktec.com) has a 3.3 out of 5 rating on OK.one, based on 226 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 35% give 1 star; The business has replied to 71% of negative reviews; 115 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Really disappointed - Zero aftersale care and leak of replies
I had a bet with my colleagues, claiming that the EGPU would perform much better than the well-known, expensive brands. They argued that it's rare for a Chinese company to produce something decent, which is why our company doesn't buy computer components directly from Chinese manufacturers. I was determined to prove them wrong, especially since all these brands share the same graphics card and similar specs—so the EGPU should perform just as well, if not better. So, I got the EGPU, plugged it in, but it didn't work. I went to the website, downloaded the driver, and tried installing it. It worked on the first day, so I thought I was in the clear—wrong. The next day, when I plugged it in, it was like the driver didn’t save. I spent 14 hours trying to get it working again, but no luck. I emailed support with pictures and a video, hoping maybe I was doing something wrong (though I doubt it), but it's been days with zero response. I ended up having to open a PayPal dispute to get my money back. Their after-sales service is awful. It seems like their products on Amazon are properly tested, but the ones on their website are not, which is likely why they’re a few hundred pounds cheaper.
Microphone Audio is not working
Microphone Audio is not working, emailed support 3 times and got zero response!
Zero service!
I received a faulty mini pc and contacted support. They promised to send me a new part that I could replace myself. So far So good. After that nothing..... It's been 4 months and after several tries to reach out to them, it seems that they are not willing to solve a simple issue. My bad for not checking up on them first. I don't seem to be the only one with this experience.
no response after ordering and paying
same as most people already wrote: I bought the G9 Model on 27.03.2025. Until 02.04.2025 no order confirmation and no further response. I will cancel the order via paypal, hoping my money is not lost. Update 03.04.2025: after case opening at paypal, a tracking code was sent. We will see.... Update 10.04.2025: after case opening at paypal, paket arrived finally. Everything works as espected. It a pity that it just worked with pressure via paypal.
No Support after shipped defect product
I bought an K8 Plus which had defect Ethernet ports. After contacting the customer support they forward it to technical support. After that i never heard of them again.. Of course i tried to contact them again, but just getting ignored now.
Ignores you when you need warranty support
They will stop responding when they find out something is wrong with your item and require warranty support. Will not respond to you to provide RMA information. Avoid at all costs. Go with Beelink or minisforum.
No support and stole my $$ never shipped
I ordered a computer on the 17th of March of this year; after 8 days it has not shipped. I contacted them again to find out what was going on and heard nothing back. After I let them know I'm doing a chargeback, they suddenly realize they can reply back, saying if I still want it they will ship it within 3 days. Still did not ship it. Now I have no choice but to do a chargeback as they again refuse to contact me about it shipping. Also beware, they lie about everything.
No problems here
No problems here, great mini-pc (k11,32ram,2tb) for low price. free shipment and no tax so 3 weeks delivery from asia to europe seems fine. oculink is nice!
Poor after sales
Ordered an item on their website 12/03 after falling for the nice discounts on offer. I changed my mind after deciding to purchase something else, and sent through a cancellation email to support to get their attention. 2 additional emails later and still no response, have now raised a claim with PayPal. Monies were deducted a few days back also, however item is still showing awaiting despatch. This is a symptomatic issue with these nicely priced Mini-PC's being sold by Chinese companies, the support and communication is often pathetic. This is now the 2nd Chinese manufacturer I've had this issue with, and now I'm done with them. ******************************************************* Update 03/04/2025 After failed attempts at communications for a cancellation, I raised a claim with PayPal which got their attention. They offered 5% compensation if chose to keep the product, and foolishly I accepted it. One caveat was that I withdrew the complaint, which I only did after I received the product. Further communications with them are now non-existent now. They got my money and I have not been refunded me 5% of the value of the item as agreed. Please do not buy or deal with GMKtec, as they are a bunch of scammers, who will take your money and make it impossible to recover any of it. Broken promises and terrible customer services. ******************************************************* Update 08/04/2025 After re-raising a dispute once again, and sending further emails, they finally refunded the 5% as promised, I guess PayPal probably forcing their hand here. Honestly it's incredible they feel they can trade with this level of customer services which is on par with MinisForum. At least so far the units I've bought from GMKTec are still working, unlike both of my MinisForum devices which failed within a year and had to return them back.
constant lies.
Ordered from them it said 5- 8 delivery. Nothing happens after 8 days. I email them and no one answers for a week. They reply and say it will be sent next week. I ask them to change my order. They ignore that Then they tell my address is not in the centre of city so they want a new address and say as soon as I give them a new address they will send it via expedited delivery. I tell them I don’t have an alternative address and they tell me again they won’t deliver there. Even though i have been waiting all this time. Then they email and send a snail mail tracking after promising expedited delivery and no one answers. I have asked for a refund. These company lies and lies. Their delivery terms on the website are all fake!!!
Reply from GMKtec2025-03-19
Hello, we are sorry for the bad shopping experience you have experienced. We are deeply sorry that the delivery to your parcel delivery address was unsuccessful, so you need to provide an address that can receive express delivery, which has caused a delay in delivery. We are also trying our best to help you contact the local express delivery. If the delivery is unsuccessful, we will arrange a refund for you. Thank you for your understanding.
Don't expect ANY customer support if you order from their website. Try to order from a retailer like Amazon even if the price is a bit higher!
I am based in the UK. I ordered a miniPC from their website as there was nice discounts saving me around 40% from the price on Amazon. Sadly, I ordered it with the wrong plug type and tried to contact them everyday for 8 days, but no response, if you expect ANY customer support I WOULD NOT RISK ordering directly from them. Item is now shipped and seems to be with yodel now so should be getting it soon, if there are ANY issues with the item I will update the review, otherwise assume it was all good. I really hope there aren't any issues as I don't think it is possible to get any support from them.
Reply from GMKtec2025-03-19
Hello, we are very sorry for the bad shopping experience. Due to the large order volume, some emails were not replied in time. When we saw the email, we had already expedited your order and reissued it. In addition, customers are also required to identify the correct power supply when purchasing to avoid unnecessary trouble. Thank you for your understanding.
GMKtec defective and fraudulent - K8PLUS NUC
Ordered K8 plus. Defective occulink port. Told to send item back. Sent back to uk centre as advised. Tracked and insured RM. Proof of postage and proof of delivery sent. No response. No refund. No replacement. No further communication. Defrauded. Disgraceful company - avoid!!! Paypal not interested said I should have sent it to China even though I have written instructions from GMKtec to send to uk centre. Fraudulent company selling defective goods in my opinion. Signed up just to warn others. Hope this helps someone.
Biggest scam ever. 500 USD lost
Take my money and no production I recieved. they didnt even answer my emails Order ID GMK00109060
No customer service
Placed an order on their website and needed to cancel. So I sent them an email right afterwards. No response at all and they sent the product anyway. Don’t recommend ordering directly from them as the customer service team is non existent. Cool products, but as you can see from the other reviews they suck. Just order from Amazon everyone. Save yourself the headache
Non-existent customer service
Unfortunately, I made the mistake of not visiting Trustpilot before making my purchase, as I too am encountering the same communication issues as others. I made a purchase over a week ago, and my order is still listed as "awaiting to dispatch". I've attempted to contact GMKTec to confirm the status of my order via the customer support email, but I have yet to receive a single response. Edit: After posting this review, I contacted GMKTEC at a different email, one that isn't listed on their website. I finally got a response the day after, which apologised for the delay and tracking information was provided. I've now received my order, and I am happy with my purchase; I just wish communication had been a bit more forthcoming.
Reply from GMKtec2025-03-12
Hello, we are very sorry for the bad shopping experience. Please send your order number to our customer service email address, and we will check it for you and expedite delivery.
Won’t cancel or refund
Won’t cancel, ship, or refund order. They just delay. They’ve had $500 of mine for a month and won’t refund or acknowledge my request.
Reply from GMKtec2025-03-11
Hello, we are very sorry for the bad shopping experience. Please provide an order number so that we can expedite it for you.
Order status now known and timely customer service from social media team!
Made an order for a mini pc (AMD Ryzen 7 7840HS Mini PC--NucBox K6) on the 20th Feb 25 from the gmktec.com website. On the 21st Feb I emailed right away (service gmkteck email) with all the relevant information I had as I had not received any email confirmation of my order. I was not signed up to the website at the time I made the order so I have no way of tracking its status. We are now on the 27th Feb and no response. The money has definitely been taken from my credit card. Edit: 28/02/25 I messaged the team on twitter and they are very responsive for their timezone. I had a response at 1am the day after I sent this. I will change the rating of this review slightly if things go well as 1 star may not be fair at all. Twitter communications just said they would chase the customer service team. Edit 05/03/25: So after a bit of back and forth with the social media team on twitter I eventually got to an answer and everything is fine it seems (they are responsive and great for my case). The goods had already been shipped. In fact the main error was me! I had typed @gmail.com instead of @virginmedia.com for my email so I would have never received an email. This left me trapped ofcourse for the customer service stage early on as I could not have received an order number which is a main requirement the customer service team ask for. I have currently left this at 3 stars which may seem dramatic however the customer service was bad via emails (like no response and probably quicker if you send a pigeon). The social media team (not meant to be the customer service on the website) are ace and the only reason I know what happened before my pc arrived. The team communicated on behalf of the customer service team and unfortunately questioned my order (“you must have ordered it somewhere else”) despite me providing them with credit card transaction details, address, etc… This was slightly poor but I think this came from the customer service side not fully looking into it at first. I know what product I am getting and insured for damage. If I get the specification then I know I am getting a damn good product for a damn good price so it is definitely worth it! Edit 08/03/25: Received the delivery of my nukbox k6 yesterday (7th March). PC arrived in good condition. Super happy for my niche usecase!
I can't get through to customer service...
I can't get in touch with customer service. There is no reply to any of the email addresses. Has anyone had any luck?
Reply from GMKtec2025-03-11
Hello, we are very sorry. Due to the large number of inquiries recently, some emails have been missed. We will reply as soon as possible.
No customer service at all - DONT BUY!!
No customer service at all! I bought 5 pcs. GMKtec NucBox K7 Plus - received 4 - 1 at the time over a few months! The 5th. has not shown up and I get no reply from them, even though I have sent several emails during the last months. DO NOT buy from GMKtec - get MinisForum computers instead - they have service and a great product. I will look into reporting them for fraud in the EU.
Reply from GMKtec2025-03-11
Hello, we are very sorry. Please provide your order number to our customer service email address and we will expedite it.