For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Electronics & Technology

Google

201 reviews

2.4201 reviews
Write a review

About Google

Data updated
Website
www.google.com
Category
Electronics & Technology
Location
United Kingdom
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
0% (0/130)
Do you own Google? Claim this profile for free and start replying to reviews.
GB

Is Google legit?

Google (www.google.com) has a 2.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 61% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, User experience. Last updated 2026-08-12.

What reviewers say

AI generated

Most reviewers were unhappy with their experience overall. Many people expressed major frustration with the website and search tools, finding them confusing, slow, and completely unreliable for their daily tasks. Consumers also reported poor product performance, unexpected repair charges, and frustrating automated customer support that completely failed to resolve any issues. Some reviewers were happy with the efficient and professional service provided by local garages, home repairers, and small businesses. Customers frequently praised these staff members for completing difficult tasks quickly, offering helpful advice, and delivering excellent results. Others mentioned discovering welcoming local shops with friendly teams and wonderful product varieties.

Auto-generated from all reviews of this business. For reference only.

What people say

Frustration

Dear Google. When you produce updates to your email adding security, please be more specific, don't be wishy washy. Don't use "It" or "this", THINK. please put pass number in. (What pass number, into where Phone or laptop). Have been frustrated trying to understand what you mean, and i am a reasonably knowledgeable user. How do lesser people understand your vague messages?

Compact Car Centre- Court ruled in my favour

I purchased an Audi S3 2016 from Compact Car Centre Rowley Regis in November 2025 for £16,790. It developed a fault within two hours and was rejected two days later. The dealer denied the fault, forcing me into a stressful County Court legal battle. The court has now ruled in my favour, confirming the car was sold faulty, and ordered a full refund and costs.

Had to share this from one of our…

Had to share this from one of our customers in Wildwood NJ Thank you Donna I just want to give a shout out to one of your employees, "Jorell". What a pleasant man! I've talked to him twice, here in Wildwood (Heather St.). You have a STARR employee for sure. We joked a little about his job, as you can imagine. He definitely is the kind of man that the world needs more of. Anytime I see him I will make it a point to talk with him. His family, you his employer, and friends like me should be proud to be in his circle. Good job for employing such an awesome gentleman. Donna D. Wildwood, NJ

Just like it should be there is were…

Just like it should be there is were you need to go too if your using android no one knows it better or supports it better if I'm on android Google and Microsoft f I'm on Apple it's Apple and Microsoft it makes sense to be with the ones who know rather than spreading chaos all over the place I'm still learning but I learn best when I get a right answer.

Hotel Vera - Ballarat

Wow! Exceptional accommodation! From the moment you enter you are made to feel at home. Exquisite styling and comfort. The bathroom reminded me of an upmarket spa! Beautiful toiletries. Delicious coffees and teas etc for in room refreshment. Can't recommend highly enough. Will be returning to dine in the chef hatted restaurant.

Google pixel phone

To all people who are thinking about buying a Google pixel phone. Please don't bother to buy, you will get one hell of a Very careless and incompetent team of technician that they will go extra miles to get rid of you. An experience with Thier aftercare service is a nightmare when your phone is sent to be repaired if it develops a problem. Please don't buy,n go somewhere else

They can ban your account just for…

They can ban your account just for trying to be safe by using a VPN. Anyone who wants to take security seriously would have a VPN. Instead they keep implying you have used bots to create the account, which is ridiculous. You ask to reevaluate and mention you followed all terms and conditions and they still block you. In the name of security Google are a security risk themselves. This is my first review and usually I do not do reviews but they have really riled me up so much I thought I had to. Then there is the aggressive data collecting. Also, isn’t capitalism working well with all these monopolies you want to avoid but it being practically impossible to do so?

Deceptive marketing, terminal hardware, and awful customer service

Deceptive marketing, terminal hardware, and awful customer service The Pixel 8 Pro is heavily marketed on its 7-year software update lifecycle, but that commitment means absolutely nothing if the physical hardware cannot survive even half that time. My premium flagship device suffered a terminal, catastrophic silicon motherboard failure (NOS production: error! (-7)) just 31 months in. While the technical diagnostic clearly showed an inherent component breakdown, dealing with Google’s customer service was an absolute nightmare. The support experience was incredibly frustrating, rigid, and completely lacking in basic customer care. Instead of taking ownership of a known, catastrophic motherboard defect on their own premium device, the agents hide behind rigid scripts and out-of-warranty clauses to avoid providing a reasonable hardware remedy. If you are buying a Google device because you expect a durable product backed by a professional support team that helps when their own silicon fails, look elsewhere. The hardware doesn't live up to the marketing, and the customer service is abysmal.

Customer Support If I could give less stars I would

If I could give less stars I would, I purchased a phone on the 11 June 2026 it is now the 22nd June and my phone still has not arrived. On the 15th June it was stuck in DHL Manchester with a note saying contact DHL, DHL would only talk to the sender. Google support has been awful, lack of accountability and passing on to others and I get the same response 24-48 hours to get back to me. 7 days and I am still waiting for a resolution, it would not be difficult for someone from Google to pick up the phone contact DHL and either the the phone forwarded on to me or returned to them and a new one issued. The experience has been awful with me finding I have had to do all the investigation work, not to mention a one and a half hour wait on the phone to try to speak to a supervisor, again to be fobbed of with "I understand your annoyance" and the 24-48 hour wait. For a multi Billion pound company they can't even get the delivery of a phone right. Ridiculous. I would not do business with them again.

People also looked at