www.gov.uk (www.gov.uk) has a 1.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-30.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many consumers expressed deep frustration because they constantly struggled with complicated identity verification processes, technical errors, and exceptionally difficult website navigation when trying to complete essential tasks. Users frequently mentioned that customer support options were entirely unhelpful, rude, and extremely difficult to reach when attempting to resolve critical account access issues.
Conversely, a small portion of people felt positively about specific interactions, noting that certain application processes worked quite well, offering a fast and efficient experience for users. A few other people also found certain online services straightforward to use when managing their requests successfully.
Auto-generated from all reviews of this business. For reference only.
The Gov.UK login and identity verification system is extremely poor. When the process fails, no explanation is given and there is no guidance on how to fix the issue. Countless emails to Gov.UK One Login is a waste of time as the only response is numerous questions. Despite this, Companies House issues overdue notices and warns of offences, even though the failure is caused by the government system itself. Penalising users for a platform that does not work properly is unreasonable. This service urgently needs clearer error messages, proper support, and a fairer approach!
Would give zero stars if I could. Tried to renew driving licence through Beta version of .gov twice. Totally useless!!! It cannot verify my identity despite using existing driving licence and then passport. Seems to go okay until I provide my address (lived here 29 years). Tried the webchat for help - worse then useless. What a scam - site is full of bugs
Been trying to ring the Warm Home Discount line to claim the £150 they say I'm entitled to. Just need to ring the number they give you on the letter they sent you in the post. Easier said than done: every day I have been ringing, the robot voice says they "can't take my call at the moment, ring later." I rang between 4pm and 6pm as they said it's the less busy time: still they don't take the call. It's a scam, it's just a tick box exercise, pretending they want to help you in these difficult times.....Why do you have to ring?? Jokers.
Many people who don't live in the UK are amazed by the gov.uk website: all government services in one place. It's far more complicated in countries like Spain for example. I always have to reset my password to use it for some reason, but this is pretty straightforward. Just ordered my new driving licence and it took a few minutes, I like the fact that you can just use your passport to confirm identity, and connect your photo, so you don't have to upload another one.
GOV.UK One Login has not be working for 3 full days
The error is always the same "Sorry, there is a problem, Try again later"
Update: this lasted for many many many days: the issue was related to my iphone which gov.uk app did not like somehow: I lost so much time: the support did not help.
So, dear GOV.UK developers, you perfectly know from your logs what is happening: give proper feed to users when your app do not work!
The whole thing is nothing more than a scam and should not be trusted! The system will never recognise you (deliberately!) because they want a photograph of you. Passport -no good, Driving license -no good, NI number -no good, bank details -no good! All in all it's the cherry on the top of the disaterous UK Government. I do not know how or why the British public are being caused so many problems for ID when people are entering the county without any ID whatsoever and being put up in hotels! Seek help from GDS (acting on behalf of the Government) and they will simply cut you off. Ask for their complaints procedure, they blame the service you are looking to complete and cut you off!
Well, I had to renew my driving licence now I'm over 70. Im pretty tech savvy. Go online it says, get your ID ready it says. Driving licence scanned in, facial recognition accepted, then had to confirm address, done! Then wahay "we do not recognise you, use the " old online service", (nowhere to get on old service) what a crock of c..p. I'll post the form off. This doesn't surprise me given the useless morons who are currently governing us. This new site is a disgrace, should be scrapped immediately. At least the old system worked! Same trying to get into my local council tax account, I've given up on that too! Diabolical and an insult to intelligent people trying to do the right thing and keep their details correct
Got sent a tax refund only to jump through all the hoops and to receive refund via bank transfer. Was asked to provide name, D.O.B, National Insurance and confirm identity. Selected drivers license as a form of identity confirmation only to then be told to select another method as additional confirmation which I do not possess. In order to receive my own refund of my own money to confirm my own identity to be told I can’t after answering all these invasive questions just to fail the authentication process at the end is really infuriating. Pathetic government service shows the intention to return anyone’s money is reluctant.
Useless. Sitting here with passport and driving licence, entering all the info but obviously not good enough because I have been refused an account twice. Waste of public money, just read the reviews, embarrassing.
They required a ref for my passport cancellation in order to continue my application.
Which they didn’t tell me!!!!
now my application is taking another 3 weeks
Trying to find a form to fill out, the one they offer you can not fill it out on line, and it is not possible to save it. It is the usual madness that by the time you have every managed to get what you need you feel you are ready to be admitted to an asylum.
The whole website it not clear and far too complicated, you can never find what you want and when you do it doesn't work.
About as useful as ice bath in Arctica. Spent an hour going around in circles in how to change an address. Still not able to do it, great, logical website!!
Nightmare to navigate, have to make accounts and download apps to do anything and after scanning documents and scanning my face they can't confirm my identity anyway, this was for both me AND my partner trying to get new licenses. So because gov.uk DOESN'T work, we now have to go fill out manual forms. Pointless, useless website
The government uk services responsible for upholding civilised practices and fairness. No wonder the country looks more and more down and out whenever I visit.
I was attempting to verify my ID for Company House. But instead I experienced another useless service which purely aims at getting you to pay a third party provider when actually the service is meant to be free! When are we going to replace civil servants with efficient AI agents. Whoever was talking to me on the webchat was so unhelpful and rude. One login does not work! Coded by incompetents. There was zero thinking put into this website. It looks extremely rushed. The smartphone App is in the same way just abysmal. Incredibly frustrating!
Website just goes round and round and I’m getting absolutely nowhere. Trying to order a replacement driving license, two hours and two of us arguing and getting stressed. Absolutely ridiculous
I signed up to access my tax papers online.
The system did not send me an access code because they forgot to make text messaging compatible with BT's text to voice serive fo rlandline phones.
So I had to go through the long rigmarole of signing up for the service to ask for voicemail to my landline, BUT the syetm didn't update and shut me out of the service complete.
I wanted t put this in anemail so I could send my complaint at a time convenient to me, but they don't accept email - in this dya and age.
Useless service run by incompetents
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