if i could give it no stars i would
if i could give it no stars i would , nothing works correctly its impossible to use the system . I was trying to renew a driving licence , i gave up
About www.gov.uk
Data updated- Website
- www.gov.uk
- Category
- Legal Services & Government
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 0% (0/97)
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Is www.gov.uk legit?
www.gov.uk (www.gov.uk) has a 1.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-30.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Many consumers expressed deep frustration because they constantly struggled with complicated identity verification processes, technical errors, and exceptionally difficult website navigation when trying to complete essential tasks. Users frequently mentioned that customer support options were entirely unhelpful, rude, and extremely difficult to reach when attempting to resolve critical account access issues. Conversely, a small portion of people felt positively about specific interactions, noting that certain application processes worked quite well, offering a fast and efficient experience for users. A few other people also found certain online services straightforward to use when managing their requests successfully.
Auto-generated from all reviews of this business. For reference only.What people say
Unessesary complicated system which anoys uk citizens
AI is not for all, the the government needs to Deploy human beings in offices in the community If there is an interruption to power or technology based systems all is lost
Ordered birth certificate nothing came…
Ordered birth certificate nothing came or arrived and no response to my email in two weeks just ripped off basically
Web chat absolutely useless and a complete waste of time
Wasted half an hour submitting every piece of personal information under the sun, to ask why my driving licence couldn't be renewed online when ID was verified. Agent seemed incapable of any kind of intelligent response and just left the chat without even having the manners to say goodbye. The whole experience was highly intrusive and frustrating. Then they have the cheek to tell you to treat their agents politely , when you do so excessively, you still get rudely binned off so maybe they should practice what they preach?
apparently i do not exist
try to verify my ID had the same bank details for 50 years lived in the same house for 40 years but still can not prove i exist. help line no help just goes round in circles i tried to phone but when they could not help they just put the phone down what i liked was the next day i received a satisfaction survey to fill in which i did but i assume because it did not praise them they would not let me send it
YOUR THE PROBLEM,YOU JUST DONT WANT BETTER FOR ALL
MONEY MAKER CON ARTISTES,BOTTOM LINE THEY WANT YOUR CASH FOR SRVICES NO LONGER LOOKING OUT FOR US,THE ONLY THING GURANTEED FROM THESE PEOPLE ARE BILLS HAD ENOUGH ,NO ONE IS HAPPY,THEY DONT CARE FOR ALL THE YEARS OF WORKING AND FOR WHAT,YOU TAKE AND ALL WE WANT IS A HAPPY LIFE,AMERICA IS OBSESSED WITH POWER AND UK IS OBSESSED BY MONEY,CON ARTISTS IN SUITS WORKING AGAINST THE PEOPLE I NOTICED THE WORD ACCOUNTABILTY PUSHD ONTO US AND YET WHEN YOU WANT SOMETHING DONE,ITS EITHER MET WITH SILENCE OR DISREGARDED AND MADE TO THINK BASED ON MY POSTCODE WHO IS DESRVING,.PS THOSE TAX PENSION C RAP IS A LIE .I HAVE HAD A DEATH COMPLETED THE MANY FORMS AND CASH SPENT AND NO FUNDS FROM A DEAD RELATIVE WASNT EVEN MENTIONED AND ONCE I DID 3 YEARS LATER IM STILL GETTING STRUNG ALONG,DISGUSTING,YOU AND ALL LIKE YOU ARE THE PROBLEM
The government and Ofgem have come…
The government and Ofgem have come under significant criticism for allegedly prioritizing their own financial interests over the welfare of the public in the energy sector. Many believe that they are complicit in a system that allows energy companies to reap excessive profits, reportedly between 23% and 25%, while consumers struggle with soaring energy costs. Over the past five years, these companies have amassed profits totaling £30 billion, raising concerns about the justification for high prices amidst global crises like the Ukraine-Russia conflict. There is a growing call for reform, advocating for a cap on profit margins to a more reasonable 9% to 10%, as well as demands for accountability from government officials, including Ed Miliband, who are seen as failing to protect the interests of the public.
Impossible to verify identity
Frustratingly wasted of 2hrs of my life…
Frustratingly wasted of 2hrs of my life I couldn't get the QR code on my gov account to link to the app on my gov ID app on my phone.
ETA application
Used the website to apply for an ETA to enter the UK. Through the app it was fairly easy to apply. Not sure what they will do with all the information. An ETA costs £16, which I find a bit steep for a weekend in the UK. We were all approved within minutes.
Trying to verify my identity on Gov Uk…
Trying to verify my identity on Gov Uk One was challenging. It gave up on me the first time around, because it said I was using a different browser - but it had told me to go to my phone, which I had obediently done. Eventually, I decided to re-start the process, and made it work. But I can see why people end up frustrated. On Google Play, the app is full of 1-star reviews. The coding needs to be fixed. And I note the government has failed to claim the Trustpilot UK Gov site, so it can't respond to reviews... I'm not looking forward to having to repeat this for other government services.
Useless ID verification process
The ID verification process is terrible. If the app fails to verify you, you are stuffed. We contacted the gov helpdesk and were told the only option was to use an ACSP. We contacted a number of these who said they only provide this service for their clients. This effectively leaves us out of options.
Pity I can't give it -1
Gov.uk One Account Pity I can't give it -1. Could not confirm my identity despite valid passport and driving licence details being given. Contacting them by phone results in "we can't tell you why" and e mail results in "we have referred the issue and no further contact will be made" Absolute shambles of a service.
Absolutely diabolical system to book driving tests
Absolutely diabolical trying to book a driving test for daughter. Webpage has blocked me for trying too many times! If service was available this wouldn't be a problem!! Absolutely rich that they are blocking legitimate people trying to book tests, stuck in ridiculous system, meanwhile fraudsters have taken all of the tests and sell slots for hundreds of pounds!!!! How is this corruption legal in the UK in 2026??
Absolutely useless
Absolutely useless. Pretty much sums up what I would expect from uk Govt. As the saying goes, he who expects f all is seldom disappointed. Spent ages going through the whole process to change Driving license address - get to last page and it freezes, and tells me to contact DVLA.
Terrible service
Terrible service, really unclear instructions. Didn't recognise my id. I went to post office in silver street Edmonton the surly post office lady didn't tell me what my number was (she barely spoke English). Then it didn't update automatically on my account and I'm still chasing around for the verification number. Emailed companies house. They gave me incorrect information. Absolute joke
Dreadful service
Poor support options - no agent seems to be able or willing to help. Have been unable to access my hmrc account for over 6 months now and gateway access codes dont work, neither do the apps and you cannot validate identity due to hmrc discrimination against people from Northern Ireland. Perfect example of why digital ID wouldn’t work and would be dangerous for the people of the UK
Not fit for purpose.
I will join the rest of the reviews saying I would give 0 stars if possible. Have spent hours trying to prove my identity to get access to services. They could not identify me via any of my banking details despite all details being correct. Advised to download their app and was then told that they could not accept my passport as photo ID, even though that was one of the options, and to use a driving licence which I don't have. Final advice was to go to Post office for manual ID except I am housebound/disabled. Customer support said it may be due to a recent change of address and to update it VIA THEIR APP. The one I cant get access to. This site is not fit for purpose
This is the most ridiculous piece of…
This is the most ridiculous piece of s*** Ive ever come across. 3 years ago when I renewed my DL it was easy - now it is totally IMPOSSIBLE> I enter my NHI number, I enter my DL number I enter my email address and then a security code, I enter my phone no and another security code, then I have to match my photo using their app on my phone, which NEVER works. Give up. resort to paper, then what so you need to identify yourself? FA. cannot believe they can put this garbage out there.
Absolutely awful.What a waste of money
Absolutely awful.What a waste of money. Went on to renew licence, what should be a simple 5 min process ended taking me on a road to nowhere. Still could not complete. Use the cash to fix the potholes instead!
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