www.gov.uk (www.gov.uk) has a 1.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, Customer service, App. Last updated 2026-08-30.
Most reviewers were let down by their experience overall. Many consumers expressed deep frustration because they constantly struggled with complicated identity verification processes, technical errors, and exceptionally difficult website navigation when trying to complete essential tasks. Users frequently mentioned that customer support options were entirely unhelpful, rude, and extremely difficult to reach when attempting to resolve critical account access issues. Conversely, a small portion of people felt positively about specific interactions, noting that certain application processes worked quite well, offering a fast and efficient experience for users. A few other people also found certain online services straightforward to use when managing their requests successfully.
Auto-generated from all reviews of this business. For reference only.Endless logins, unable to recognise what you've done. Unable to link account with phone app. And they say they want to migrate more applications. Get the basics right would maybe a good start. Utter toilet, why is there no zero star option.
This is about our water company in Portsmouth who were fined a lot of money and were then allowed to pass the fine onto the water consumers so our bills went up by hundreds of pounds. Recently Emma Reynolds the MP controlling this department stated that Thames water customers would not be picking up the bill for their fines. I emailed her and the department and got a fence sitting nonsensical reply. Yet another reason to get rid off these unethical and unprofessional losers. They are not worth 1 star.
I applied for a probate certificate and received an email telling me it is available to download. But no link and spent ages trying to find out where is is to download! Ive paid for it so expect I should be able to see what Ive paid £16 for! I can't find anybody to speak to so had to email them.
Terrible would give less if I could, no help whatsoever and ends the chat multiple times before helping me although being perfectly polite and understanding! Similar to our gov - utter rubbish!!
Awful, my sons phone couldn’t scan passport, we could neither go forward or discontinue, when I tried to let him use my phone to continue, my app wouldn’t let me continue into the app. The whole thing is a joke
The worst government website ever. Difficult to navigate, long convoluted processes to access the simplest services. Circular, for example you need to know your national insurance number in order to find out what it is.
It is blatantly obvious to anyone that has tried to use the app or website that they are deliberately misleading the public. This system is designed to frustrate and to not function, just like the government itself. The Beta phase basically allows you to create a basic account but to not verify yourself. You hit the technical issue wall which is a placeholder that has been there for as long as the system was launched 2 years ago. They have not moved forward and trying to contact them via phone will result in the automated service sending you to the online merry-go-round. There is something rotten at the core of this country and the hiding is now a part of the culture. Digital ID, do me a favour, I wouldn't trust these buffoons with a recipe for making bread.
Gov.uk app is an unusable pile of trash. If your idea of fun is to wade around - waist deep in unintelligible instructions - then this is the place for you. You'll spend hours and hours getting nowhere - and eventually end up where you started. It's just like the HS2 railway line. It doesn't do anything, doesn't go anywhere and it cost a fortune to build. And that's why 89% of reviewers give it one star. And that's only because they can't give it zero stars.
Trying to register as a Director for a CIC and the website is horrendous. I’ve been waiting over 20 minutes for them to send me a code by email so that I can verify my details.
Government Gateway is rubbish. Still a Beta test site after many years. I wanted to get a yearly summary of my income, tax paid etc. I have 6 different private pensions on which I pay tax, plus Old Age Pension. All it needs to to show a simple Statement, but no it shows some info from P60's recieved with links to other info. This is for each income stream. I then have to manualy write all the bits of information down and add it all up to priduce my own statement, similar to what I get from my bank. It should be simple to do on the website. I wonder how many billions was spent producing this aweful website. Note I spent 35 years developing and designing computer systems and this government one would have been thrown out by any of my business users.
Absolutely useless good for nothing website. Very difficult to use, agents are difficult to understand on the phone and are extremely unhehpful. I believe they are trained to be difficult so people dont stay on the phone due to frustration. Quick enough to take your hard earned cash, but stall on repaying what youre owed back, and if you ask for the interest they have made witholding your money it's a point blank no. An employer can be sued for that, the same rules should apply to HMRC. Website is useless not fit for purpose and as difficult to understand as the employees on the phone. I complained directly to HMRC and have not even had the coutesy of a reply. Pull your finger out and sort out your website and call operators who are extremely unhelpful and rude.
The government website is once of the worst websites i’ve ever had to use, taking 3-5 minutes for each page to load. Needing to do student finance for uni, took 1 hour to create an account and another 1 and 20 mins to sort out the finance. With the website accessible to hundreds of thousands of people, i cannot fathom how awful trying to use the website was. not only this, refreshing the page would send me all the way back to the beginning. as a student trying to do a levels i do not have the time to be sat trying to sort out something which should take maximum 30 minutes for over 2 hours. Sort it out this is disgusting.
The given Immigration gov phone number 03007906268 is fraudulent. One goes through the options to try and speak to someone to help with IHS and UKVI payment on line and was asked to pay 69p before one gets to talk to a human. They take your credit card details and charge £8.28 instead of 69p. THIS IS FRAUD.
I needed to register for probate after a family death and I was dreading the whole thing having done it before it became possible to do it online. The whole process was a lot easier than filling in the 20 page form and because I could make the legal declaration sitting on my sofa (rather than traipsing 40 miles to the nearest family court) I saved myself time and money. I was resigned to waiting up to six months for the whole thing to be processed but was shocked to have been informed that probate had been granted within two days of posing the original will - and to have received the grant through my letterbox within two weeks of filling in the online form and pressing send. Wow. Fast and efficient.
Trying to change my address online Gov.uk frustrating and finally impossible yet one is threatened with huge fines for not doing it in time. Someone needs to get a grip and identify native users immediately via their National insurance number or passport otherwise what is the point of it
Verified identity months ago, logged in using same details twice, as recently as mid April to do company related stuff but for some reason it just stopped letting me log in, saying password was wrong - nothing changed my end, still using same fingerprint-accessed password as always. Same on app. Utter frustration followed and I actually ended up in tears towards the end of this 3hr ordeal: called the helpline who was someone working from home with a child in the background - just a bit off putting while I was stressed and frustrated at what should have been a 10 minute simple job, so needlessly long story short: she said I had to create yet another Account for a different email and then contact Companies House to link it to the company. Turns out this was incorrect, it’s just a case of clicking a couple of buttons to add the company to the new account…then original job done in 10 mins, 3hrs after. In between all that I’d been sent down numerous rabbit holes, holding in queues and dead end automated calls, spoken to Companies House twice, HMRC 'Extra Support' Helpline which I found quite patronising and did not live up to its name at all and just sent me a link and phone number for Corporation Tax, Online Services…all this because I couldn’t log in, when previously I could.
1 star , nuff said Doesn't bode well for Digital ID does it ?
Changing a driving license. address .in 2026 on .gov ref: DVLA website, what a load of old rubbish.... step 1 log on to .gov enter your .gov login code ok I have that... step 2, it asks you if your using a laptop , desktop or Mobile? step 3, it then wants you to complete this process using your mobile, WHY?? step 4, it then asks you what kind of mobile ?? step 5, it now asks you to download a QR code that doesn't work step 6, it then tell you this process has failed !!! try again so you do. step 7, it now wants to do a face recognition buffering..... and fails step 8, It now re directs you back to the computer desktop login process.... step 9, you now complete old address new address, Driving license No D.O.B step 10, enter your driving license Number step 11, getting ANNOYED NOW step 12, We CANNOT verify your details?? Step 13, Please complete the PAPER D1 form.... what kind of modern policy of Britain today!!!!! you can just see how the digital ID thing we work We are back to 1997 tech, way to go >gov. RIDICULOUS
What an absolute shambles! Whoever designed this hasn’t got a clue. Useless! I’ve never come across such a user UNFRIENDLY app in my life. A total waste of time.
I'd give 0 if I could Pretty much evertime I've used it it finds a reason it can't prove my identity. You then spend an age trying to find the right dept to help you.
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