Groupon (www.groupon.com) has a 3.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 42% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
The vendor cancelled my massage due to staff leaving. We are now a month on, after having various different chats with customer service they assured me the refund had been expidited to a different team. Still no refund. The site is set up to take your money, but it is near impossible to get a refund.
I wanted a good deal on an app and found it on Groupon. I had some difficulty getting it to activate and David with Customer Service responded instantly to my emails with accurate instructions. Great overall experience.. 100 stars for David!!
A great way to get to know yourself and the area you're visiting but especially the area you live in!
I have found some really great deals through Groupon in the last. I'm lately not so many but once in a while something catches my eye. I do recommend checking it out you never know what you might find.
After hitting a glitch when using the site for the first time for a software purchase, my email enquiry was answered within half an hour and the problem quickly resolved. Groupon getsoftwaredeals were very helpful and prompt in response, really great to get such good customer service from Groupon. Highly recommended.
Beware of purchasing anything through Groupon. I thought I was getting a great deal when I saw an email from my Groupon subscription – it was an 'invite only' email for a Starbucks card. I went ahead and purchased it and only AFTER purchasing the deal did they provide a notification that the offer was only available in the U.S. I am in Canada, the emails are being sent to me in Canada, my location in the Groupon account is in Canada, and yet I am not eligible to redeem the coupon that they sent directly to me in Canada!!! CRMs can identify where a user is located based on the account information and not send them emails for products they don’t qualify for. There is no excuse for this and they won't give me a refund either. What a scam! Regardless of the fact that I should never have received that email, it should clearly say on the purchase page that the deal can only be redeemed in the U.S. Who knows what other restrictions they put on purchases that you don't find out about until after you've purchased something. What a disappointment to say the least.
This was the best online software transaction I ever experienced. I bought a refurbed PC and added the software stack from Groupon. Perfect execution all around.
There are so many issues with Groupon. Why does it show I have unused Groupons but then I go to use them and I can't use them. Why does the vendor want the redemption number ahead of time but Groupon says don't give it to there till you get there. Y'all need to get that one worked out that's annoying. Feel like I might be getting ripped off.
Groupon has great deals and their delivery is always on schedule. The service is excellent.
Love using Groupon when I’m looking for a deal especially if I’m traveling. I have accidentally bought too many Groupons in the past but was able to get it refunded
Groupon has been pretty good to me. Good deals and additional site sales. Haven't needed to use support services.
Customer service is terrible. Sometimes merchants dont want to honor a groupon over customers coming in to book with them. Who does groupon listen to. Only one side thr merchants. Everyone knows merchants hate third party coupons. Groupon never refunds never does an accurate check. This is bad business im deleting my account 😤
Fantastic company get in while you can I LOVE THEM I HIGHLY RECOMMENDED THE BEST IN THE BETS IN THE GAME TODAY
Groupon has great deals! I don't purchase often, but when I do, it's because of a great deal and price!
I can always find what I am looking for at a great price.
Purchase of MS Office 2024 for Mac - great price and excellent customer service. The support team is outstanding—special shout-out to David for his help
I do not recommend Groupon. In my experience, it's been more frustrating than helpful. I've purchased deals at what seemed like a discount, only to find that some merchants require additional purchases or upgrades before they'll honor the service as expected, especially with certain beauty services. The refund policy is another major issue. After a certain amount of time, you can't get your money back, and if you do receive a refund, it's often issued as Groupon Bucks instead of being returned to your original payment method. Even when refunds are available, they aren't always for the full amount you paid. You also have a limited time to use many Groupons before they expire or lose promotional value, which adds unnecessary pressure. On top of that, Groupon takes a percentage of the merchant's earnings. You're often better off using Groupon to discover a business, then booking directly with that business. It can save you the hassle of dealing with Groupon's policies while allowing the business to keep more of the money. Finally, I don't feel Groupon adequately vets all of its merchants. One of the worst beauty experiences I've ever had came from a Groupon purchase—I had my eyebrows done, and the service was so poor that it tore the skin around my eyebrows. Overall, I'd rather book directly with businesses than use Groupon again.
Horrible company! Wasn't always the case but something happened with Groupon as they went 180 on me. Wife and I booked an excursion in Miami and one of the vouchers they provided didnt work. We tried getting help on the phone with a real person which turned out to be impossible. So we made contact through chat on thier web site. And the rep said they will contact us the next day to process the refund which never happened. So I contact them through chat again the following day and they did a 180 and said i wont be getting a refund from them. They tried to push me off to the merchant which had nothing to do with Groupons bad voucher issued . Had to file a charge back with my CC. So there are now reported. Careful with them they wont honor a refund when clearly we havent been able to use the service and get what we paid for. Bad buisness practice IMHO. Stay far away.
I purchased a Groupon for a vendor that no longer wanted to work with Groupon. Instead of refunding me money, they refunded me in Groupon bucks . I wanted to use the Groupon bucks for Chuck E. Cheese and it says that Chuck E. Cheese does not allow Groupon bucks to be used. I would rather have my cash back and Groupon will not refund it. Very frustrating and disappointing.
201 reviews matching