We focus on classic styles and are committed to manufacturing high-quality products.
Written by the business, not verified by us.Halarye (www.halarye.com) has a 1.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 82% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-10-24.
Another bogus Instagram company stay away do not buy their cloths they are not even close to what they are advertising total waste of money
Dear Roland, We sincerely apologize for your disappointing shopping experience. If you are unhappy with your purchased order, you may contact our customer support team to proceed with a return and refund. Best regards, Halarye Customer Complaint Team [email protected]
If i could give 0 stars, I would. Wish I would have checked their reviews before my purchase. They did not get my address correct the 1st time they tried to deliver so it was returned. I had to reach out to them to inquire where my order was and then they said they didn't have the proper address. How do you get an address wrong when it was correctly submitted? I asked for a refund, they said no as it was being shipped but it has not shipped yet and is coming from Hong Kong! DONT BUY FROM HALARYE!!!
Dear Chris, We have reviewed your order records. Your original package was returned because of an incomplete shipping address. Please note that we ship strictly based on the address provided by customers. You did not provide a full shipping address initially, and you can confirm this in your order confirmation email. You provided your complete address in your email on September 4. We therefore arranged a reshipment and sent you the new tracking number afterwards. The tracking information shows the new package was shipped out on September 8 and is still on the way. This is the reason our customer service informed you that the order could not be cancelled. We hope this helps clarify what happened. Halarye Customer Complaint Team [email protected]
I purchased 3 short sleeved shirts from this website BEFORE I read these reviews. After reading the reviews I was concerned that I had wasted my money. I purchased the products on 2nd August 2026. It is now 26th August 2026 and have received the said products. The length of delivery time is more or less what I expected from China For the price, the quality is actually far better than the reviews I read suggested. I would expect top quality from say 5th Avenue or Savile Row etc but you can’t honestly expect that from an ‘unknown’ online store. I may/may not be disappointed with my next purchase but I will most definitely be purchasing from them again!
Hi Richard, Thank you for sharing your honest shopping experience with us! We really appreciate your understanding regarding the delivery lead‑time for items. It means a lot to hear that the quality exceeded your expectations for the price point. Halarye Team
Item is nothing like depicted one, it's very poor quality. Before anyone buys from halarye, read all the other reviews, they have been ripped off too.
Dear Martin, We sincerely apologize that the quality of the received item fails to meet your expectations. Kindly fill out the "Request information" form, which will allow us to find your order and provide you with a corresponding solution. You may also reach out to us directly via the email address below and provide your order information. Looking forward to hearing from you. Halarye Customer Complaint Team [email protected]
The design looks great... But the real "product" is a pathetic imitation of what they show in their photos.
Dear Mikhail, We sincerely apologize that the product could not live up to your expectations. Please do not hesitate to reach out to us if you require any after-sales service. Halarye Customer Complaint Team [email protected]
I have been trying to contact the company with no results. I emailed them several times and they do not respond. The clothes sent were poor quality and took forever to arrive. I wanted to return an item but I can't reach the company. I would never do business wit them agin!
Dear LB, We sincerely apologize that the slow delivery and unsatisfactory clothing quality brought you such a bad experience. We would like to clarify that we never ignore customer emails. If you have reached out to us, we would always reply. Please firstly confirm whether you sent emails to our correct email address. In addition, kindly check your email settings in case our replies were filtered into spam. At the same time,please fill out the "Request information" form with your order details. Alternatively, you can directly contact our customer complaints team with your order information via the email address below. We look forward to hearing from you. Best regards, Halarye Customer Complaint Team [email protected]
Nothing went wrong. I just did not order after reading all the negative reviews. The main give away was that you do not offer a free refund policy. Most businesses offer this when they know that they product is of the quality as described. I also saw pictures of your products worn by customers who reviewed your product. It immediately told me that it is much cheaper than the advertised item on your website. So thank you but I won’t be ordering from you. Having said that, the images of your products on line seem very attractive, albeit being very deceptive.
Dear Kenneth DeSena, We fully respect your decision not to place an order based on the reviews you’ve read. Our refund and return rules are formulated in accordance with our operational norms, and we acknowledge different brands adopt different after-sales policies. We will keep collecting such valuable feedback to continuously optimize our product presentation for all shoppers. Best regards, Halarye Customer Complaint Team
I ordered a T shirt four days ago, they haven't even posted it yet.
Dear customer, We have verified that your payment was successfully completed on July 19. Our shipping policy clearly states that orders usually take 3-7 days to be processed and shipped after checkout for your reference. Per your request in your latest email, we have cancelled your order. All refund details are included in our latest reply email. Please check your email. Best regards, Halarye Customer Complaint Team [email protected]
This company are a con. They send out sub standard products that are nothing like what they advertise on their site or social media. When you chase a refund you get many emails trying to give you discount rather than either sending the correct product or giving you the refund. They also tried to tell me that the shipping fee back to their warehouse is more expensive than the product itself. I will be pursuing a charge bank from my bank. AVOID AT ALL COSTS. Now refunded after this review. Unfortunately, they have still charged.me.the £7 shipping charge, after stating it would cost me $35 to $60 to return to them.
Dear Jason Field, We sincerely apologize that the items you received failed to match your expectation and brought you such an unpleasant experience. After checking your case, our customer complaint team has specially processed and refunded the cost of your item to your original payment account. Per our official return and refund policy, the original shipping fee of your order is non-refundable, for which we apologize again. We truly regret all the frustration this has caused you, and we will keep optimizing our products and customer service continuously. Best regards, Halarye Customer Complaint Team [email protected]
The items took an age to arrive and when they did were disappointing to say the least - cheap quality material used, and the designs were a very poor imitation of the clothes on their site. Also there was no way to track the items and when "delivered" were just left by the door where they could easily have been stolen, so overall a company to avoid.
Dear Petepurple, We sincerely apologize for the prolonged delivery time and item material issue, which left you greatly disappointed. Please send us your order details if you need support. We are ready to offer after‑sales service to resolve your concerns. Best regards, Halarye Customer Complaint Team [email protected]
This is the worst bra ever, and the return policy is a lie. They offered me reduced prices on something else. It has no support, cut up into your armpits and the snaps of the front stick out and show. Absolute waste of money.
Dear customer, We are sorry to hear you have had an unsatisfactory shopping experience. However, we would like to inform you that our website does not sell bras, so the order you mentioned was not placed with us. Please double-check and leave your review on the correct website. Halarye Customer Complaint Team [email protected]
The payment for a T-shirt was made on the 20th of June, it’s now the 15th of July and NO T-SHIRT. why?????
Dear Gordon, We are truly sorry for the delay in your T-shirt delivery. We understand how frustrating this must be for you. We have noticed the delay and are actively looking into the reasons behind it to prevent such issues in the future. We are pleased to inform you that your package has now arrived in the destination country and is expected to be delivered soon. We have sent the updated tracking information to your email. Please check your inbox for the details. We apologize for the inconvenience caused and appreciate your patience. Best regards, Halarye Customer Complaint Team [email protected]
Ordered two shirts because the designs looked cool on the site. The overall quality of the product is poor. The quality of the print is bad and faded. The fabric is thin and shabby. It's a shame because the designs and the overall look of the site looks professional but the products are crap. It also states they don't offer a free return policy so I'm losing money on this crap. It's unbelievable that stores like this exist
Dear customer, We understand how disappointing it must be to receive products that do not meet the standards you were expecting. We take your concerns very seriously and will work to address these issues to improve our product quality. Regarding the return policy, we understand your frustration. While we currently don‘t offer a free return policy, we are always looking for ways to enhance our customer service. We will definitely take your feedback into consideration as we review our policies. Once again, we apologize for the inconvenience and disappointment caused. Best regards, Halarye Customer Complaint Team [email protected]
I got a tshirt with a cool octopus design "Men's Dark Octopus Japanese Art Print T-Shirt". For $43 AUD including delivery I expected something of much better quality, the material is quite thin and feels as cheap as you can get, the lower end of Temu for a much higher price. I got size S, which is the smallest, and it's still a bit too big and the sleeves are a little too long, not flattering at all. I'd definitely avoid and won't be ordering anything, which is a shame as a lot of the designs look quite cool.
Hi Carlos, We’re truly sorry to hear that the t-shirt did not meet your expectations in terms of quality and fit. Please note that we have reached out to you via email regarding this issue. Kindly check your inbox for our message. We’re committed to resolving this matter for you as quickly as possible. If you have any further questions or need assistance, please don’t hesitate to reply directly to the email or contact our customer service team. Best regards, Halarye Customer Complaint Team [email protected]
I was quite excited to order a kraken vest as it looked really cool, but wish I hadn’t bothered; it took 5 weeks from the point of order to arrive, which is ridiculously long and when it did it was shockingly bad. A pixelated version of the original vest printed on to cheap polyester which looked awful. Avoid if you value your money! Update - in fairness they reached out upon seeing this and offered me a refund of the item cost, so I’ve added a star for their customer service, but still a colossal waste of time overall.
Hello Chris, We understand how frustrating this must be, and we sincerely apologize for not meeting your expectations. We want to assure you that we have reached out to you via email to address this issue and work towards a resolution that will satisfy you. Please check your inbox for our correspondence, and let us know how we can make this right for you. We are committed to resolving this matter to your satisfaction and appreciate your patience as we work through this together. Thank you for your understanding. Best regards, Halarye Customer Complaint Team [email protected]
In short, this company is based in China with long dispatch times, long shipping durations and dishonest customer service. Would I recommend? Hell no. This purchase was made by targeted ads on instagram. Product looked fine and I purchased a Tee-shirt. I received no email confirmation or delivery note. The only proof of purchase that I had was a bank transaction 2 weeks past and still no update, so I contacted them. I received the reply. 'Thank you for reaching out to us and bringing your concerns to our attention. We are pleased to inform you that your order #******* is currently en route to the destination. We understand that waiting for the package to arrive can be frustrating, but the shipping time is normally 1-3 weeks after the carrier's warehouse has sent out the package' I entered the tracking info onto the couriers website and noticed it wasn't even collected by yet. I requested a refund. They advised me 'Unfortunately, we are unable to cancel your order and issue a refund at this time as it is already in transit and we were unable to intercept the transportation. We sincerely apologize for any inconvenient caused.' I called them out on their incorrect infomation and sent them the screen shot of the tracker which they then decided to offer a refund but it'll take 6-9 business days. If you read the other complaint comments, they all mention similar stories and some complain about expensive return shipping which often out prices the goods themselves. 0/5 review.
Dear David, We sincerely apologize for the shipping durations, and any dissatisfaction you have encountered with our customer service. We would like to inform you that your order was actually cancelled on June 23rd. The refund processing time we mentioned was just an estimated reference, as it involves both our end and the bank's processing time for the funds to be returned to your account. We are pleased to let you know that the refund has already been processed on June 24th. You can check your account to verify the refund. We truly appreciate your feedback and understand that it has been a disappointing experience for you. We will take your comments into consideration and work towards providing a better experience for our customers in the future. Once again, we apologize for any inconvenience caused. Best regards, Halarye Customer Complaint Team [email protected]
I completed and paid my order on 3/13 and hasn’t received it yet. it is taking forever and it looks like it is stuck in China. it is really frustrating and I would never recommend buying from them!! I regret!!!
Dear Leonardo, We sincerely apologize for the delay in the delivery of your order. We understand how important it is for you to receive your items promptly, and we regret any inconvenience this delay may have caused. We want to assure you that your order is currently in transit to the destination. We are working closely with our logistics partners to expedite the delivery process and ensure that your package reaches you as soon as possible. Additionally, we have sent you the latest tracking information via email. This should provide you with the most up-to-date details regarding the status of your shipment. If you have any further questions or concerns, please do not hesitate to contact us. Halarye Customer Complaint Team [email protected]
I ordered my shirt over three months ago, and the last update is from almost two months ago saying it was in Chicago, far from where I live. Now their website has disappeared. It supposedly shipped from China, but I don't even know.
Dear Thomas, Our website is operating normally, and we are truly sorry for the unpleasant experience you had during the shopping process. We discovered that your package encountered an anomaly during transit, so we arranged for a reshipment. Unfortunately, the reshipment also encountered the same issue, and our logistics partner is conducting a thorough investigation into this matter. We have already processed your refund, and the details of the refund have been sent to you via email. If you have any questions, please do not hesitate to contact us. Halarye Customer Complaint Team [email protected]
It’s October 28th. Here is another update on my Halarye problem. Yesterday I checked the tracking number they provided upon shipment and discovered that the shirt was delivered to an address in the Georgia, United States. The shipping address on the receipts shows a Southern California city. Who they delivered it too in Georgia is unknown. The company replied to my earlier request for a refund saying that they couldn’t issue a refund because 1) It’s in transit and 2) It’s in a PayPal dispute so they can’t refund the price. Now that’s it’s been delivered to the wrong address, a refund should be immediately forthcoming. Also, we all know that sellers can authorize a refund if they wish. Halarye just doesn’t want to. I’m sorry I ever did business with this company. I will never do so again. Based upon my experience, prospective buyers will have to decide for themselves if this is a merchant they want to do business with. Update October 29th, 2024. I received a refund from Halarye, thru Pay Pal, this morning. I will not be making future purchases from Halarye, despite the fact that they made a full refund. 45+ days is simply too long for me to wait for a delivery! And a few too many errors made which may have contributed to the longer shipping time. I have yet to receive the package. Thanks Halarye for the full refund. Final Update - November 5th. Shirt never delivered. Two days short of two months. Did receive a refund from Hilary’s.
Hello I deeply apologize for the inconvenience and misunderstanding caused. After an investigation, I found that it was a mistake made by the CSR on Facebook, who offered you the wrong tracking number and tracking link that should have been another customer's. And for this I apologize. The correct tracking number and tracking link has been sent via [email protected]. In recognition of the inconvenience you've experienced, I have strongly urged our financial department to refund you fully as soon as they can despite of the dispute. You should see the refund in several business day. I hope the gesture above can serve as a resolution to your order. I appreciate your patience and understanding regarding this matter. Again I extend my sincere apology. If you have any further questions or concerns, please don't hesitate to get in touch with us at the address below. Best regards, Halarye Customer Complaint Team [email protected]
Disappointing. Was sent faulty goods. Customer service was not initially helpful. Had to push to get a refund, postage was not refunded. Would not use again.
Dear DB, We are truly regretful about your recent experience, especially concerning the subpar quality of the goods you received. It's disappointing to hear that our initial customer service interaction fell short of your expectations, particularly around the handling of your refund process. To address these shortcomings directly and make necessary improvements, we kindly request that you share your detailed order information with us. Our team is currently conducting a thorough review of both product quality control measures and our customer service protocols, striving to refine our return policy and overall support procedures. Your valuable feedback is instrumental in driving these enhancements and ensuring a more satisfactory outcome for future interactions. While we understand the current situation may have soured your view of our services, we hope for the opportunity to demonstrate our commitment to excellence and earn back your trust through improved performance. Halarye Customer Complaint Team [email protected]
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