Hispek Electronics (www.hispek.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
What people say
A
A BattyeUnited Kingdom · 3 reviews ·
★★★★★
Excellent service, especially the delivery
I was initially suspicious of shopping with Hispek, everything we ordered (a full set of kitchen appliances) was better value than other retailers. Shortly after ordering our preferred delivery date was confirmed, to fit in with our kitchen fitting. The real surprise though was the delivery, the two gentlemen who made the delivery could not have done more get the items into our house - especially the very tight fitting fridge freezer. At risk of sounding like a Carlsberg ad, they were probably the best delivery team we have experienced.
I could not recommend shopping here enough.
G
GwilymUnited Kingdom · 2 reviews · Verified ·
★★★★★
Goods arrived as described.
I bought a vacuum cleaner, it took a few days to arrive and it works. No complaints!
Penny JonesUnited Kingdom · 15 reviews ·
★★★★★
Excellent customer service - increasingly rare!
I ordered an Arcam R-cube iPod speaker dock. It took a while to be delivered but they kept me informed. I had an issue with it (which turned out to be my fault!) and they dealt with it impeccably - they came and picked the speaker up, sorted the problem out and returned it to me at no extra charge. I was so impressed with their service and attitude, I'd recommend them and will definitely be returning to them in future! When will other companies learn that this is how to win business!!!
Jake MallinderUnited Kingdom · 2 reviews ·
★★★★★
Buyer beware - don't expect to be able to return items unless they are faulty or still boxed and sealed.
Having looked round for the best price on a pair of Yamaha ceiling speakers this company appeared to be able to meet my needs - the cheapest price online (£149 for the pair) and quick delivery (in stock and ready for delivery).
Unfortunately I won't be ordering from this company again. They called shortly after I placed the order to say that the item wasn't actually in stock but would be in 7 to 10 days. I changed my plans round and stuck with it. When they arrived I tested them for no more than 5 mins and concluded that the quality of the sound was more like a set of cheap PC speakers. I decide to send them back to Hispek and that's where the problems started. I was told that I could return them but that they would deduct a charge for the cost of postage (no problems with that) AND a re-stocking fee of 30%!! They referred me to their terms and conditions (hidden away on their website) where this is stated. The item is back in it's original packaging and is as new but despite this they were adamant that these are the only terms available for the return. (I tried all day to get them to help me) So, the cost of returning a pair of speakers that are in their box and in full working order is over £50!
I won't deal with them again. Imagine if you ordered a £1000 TV from them and was really disappointed with the sound and picture quality. Would it really cost them £300 for you to return the item! I think not.
I'll be sticking to the reputable companies in the future. I order almost everything online and haven't come across this before (maybe other companies have the same t's and c's but they choose not to enforce them because they want customers to come back). I'll stick to <External Link Removed> in the future who encourage you try in your home first and return and re-package in an as new condition. If I'd gone with them I wouldn't be £50 worse off now.
Reply from Hispek Electronics2012-11-09
Dear Mr Mallinder,
We are sorry you have had cause to post a poor review, your comments have been duly noted.
The speakers are due back to us today, they will be tested on arrival as you expressed a concern they may be faulty and you will be contacted once the test is completed. Initially you advised us that the quality was not what you expected in that the sound is tinny with no low end base.
As you were not happy to agree to our advice of the 30% restock fee as the goods have been opened therefore can not be sold on as a new product, it was suggested that you refer to our terms and conditions to view our cancellation and refund and exchange policy which are clearly on our web site for more information.
You will receive advice over the next couple of working days once our test engineer has completed his role.
Regards
hispek.com team
A
Ana GarciaUnited Kingdom · 12 reviews · Verified ·
★★★★★
Efficient service
Good all-round experience. Communication between Hispek and its delivery company was poor. When I phoned the delivery office to check the arrival date for my Sebo vacuum cleaner, I was told to phone the next day as the details of my order couldn't be found. This happened around 6 pm and my machine was delivered the following afternoon. Luckily, someone was there to receive it, what about if nobody had been?. Spoiled my, otherwise, good shopping experience.
Reply from Hispek Electronics2012-11-08
Good afternoon,
We are pleased to hear that on the whole your shopping experience has been a good one. However we seem to have had a glitch with regard the delivery information for which we are very sorry.
We would like to thank you for bringing this to our attention; your feedback will help us to improve the service we provide.
Regards
hispek.com team
J
Jeff HampsonUnited Kingdom · 3 reviews · Verified ·
★★★★★
Top rate service quick delivery
Top rate service quick delivery. the goods were well packaged and arrived in good condition. Your pricing was competitive.
J
John WattUnited Kingdom · 2 reviews · Verified ·
★★★★★
Absolutely top notch gear , precision madewith oodles of styl
Very pleased with the quality of the product , and the styiling m,eans it sits nicely in my room , adding to the rooms depth .
G
George BowhillUnited Kingdom · 9 reviews · Verified ·
★★★★★
Spot on !!!!
Searched extensively for the cheapest price on the Bose sound dock series 2 and could not beat Hispek. The whole process from ordering until arrival went without a hitch and you can not ask no more then that. Will use Hispek again soon.
I ordered a new Bosch Hoover and was susprised how rapidly the item was despatched. Unfortunately the courier service seemed to be a bit haphazard and after leaving a card (because they needed a signature) telling me I could pick up the cleaner from the depot, when I got to the depot I was told it had been put on the van for delivery again. Got home to find my neighbour had signed for it. I'll put that down to experience but it certainly wouldn't put me off using Hispek again.
No point in ordering when they don't have stock!!!
1.Ordering system good.
2.Resonse to order good
3.Customer services good - no quibbling.
However,goods ordered both on price and being in stock (important as we were moving house within 10 days) but after the date we should have received goods we had an e-mail to say they would have more stock on 05.10.12.This came & went with no further contact.Chased them up on 10.10.12 - still no stock.Stock due in w/c 15.10.12.
Action - cancelled and had to drive 30 mile round trip to obtain product locally at only £0.99 difference .
Moral with this company - make sure they have got stock when ordering.
Refund was quick.
Reply from Hispek Electronics2012-10-16
Dear Mr Cooper,
Please accept our apologies you have had cause to post a poor review. Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers.
We are occasionally challenged with the ability to source every product we offer given the volume of items on the website, we do always strive to be pro-active and contact customers with alternatives when this happens that can be delivered within a more acceptable time scale.
We apologise for the disappointment caused as a result of the delay, and are sorry to have lost your custom.
Regards
hispek.com team
Its a nice unit, but i wouldn't be fooled by the virtual surround as its not that good, its loud, i haven't had time to check and see if it has individual bass settings to turn it down, the web access section doesn't have a great interface but its useable. It does the job, its clear and crisp, I cannot fault the speakers. I cannot get the whole ARC thing working but that may just be my TV!
D
David BondUnited Kingdom · 1 review · Verified ·
★★★★★
Great service
The product was exactly as specified and arrived in good time.
Easy to do business with so thank you.
S
Scott BarberUnited Kingdom · 7 reviews · Verified ·
★★★★★
First class service cannot fault
Purchased a bose portable sounddock, which was the best price on line.Arrived 2 days later,very pleased with purchase it sounds amazing,many thanx
HenriettaUnited Kingdom · 31 reviews · Verified ·
★★★★★
Easy to order, great communication, superb service. Highly reccomend
Found Hispek Electronics on a product price search, they had by far the best price. Liked what I read on their website. Ordering was simple. Their communication was so good and the delivery of our product was amazingly fast. We have bought a Sony Air SA10. Great product, really delighted with it.
D
David SimmondsUnited Kingdom · 2 reviews · Verified ·
★★★★★
Excellent company to deal with.
Having done some research about the Bose product I wanted. The next task was to find a company that sold it online at a great price, service and quick delivery. I couldn't have chosen better than Hispec Electronics. I will certainly use this company again.
Disappointed my steam generator iron arrived faulty.
Hi Spek refunded my money quickly but not the cost of carriage.
Reply from Hispek Electronics2012-10-16
Dear Ms Donald,
Please accept our apologies that your new appliance arrived faulty, and that you have had cause to post a poor review.
The carriage line was missed off the refund request; we apologise and have created a new request for the refund of the carriage.
Thank you for bringing this to our attention.
Regards
hispek.com team
J
JasenUnited Kingdom · 4 reviews · Verified ·
★★★★★
Quicker delivery than expected!
Although missed the delivery guy by 10 minutes - however good value for money and great vacuum cleaner purchased!
Product arrived in excellent condition - but took several days longer than anticipoated - this review request arrived three days before the product was delivered which made it seem that the product delivery time was longer than intended
Reply from Hispek Electronics2012-10-17
Good afternoon,
Sorry you have had cause to post a poor review. We apologise for the wait on the arrival of stock.
The invitation to post a review is automatically generated. Your comments have been duly noted and referred for review. Thank you.
Regards
hispek.com team
A
Andrew EvansUnited Kingdom · 11 reviews · Verified ·
★★★★★
Washing Machine Joy
Bought a Bosch washing machine online from Hispek- very good price, good communication, was impressed with the courier, who kept in touch, nothing was too much trouble and they unpacked and took the packaging away. Well done
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