first class service with the keenest price
I will have no hesitation in returning for my next purchase.
About Hispek Electronics
Data updated- Website
- www.hispek.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 93% (14/15)
Do you own Hispek Electronics? Claim this profile for free and start replying to reviews.
Is Hispek Electronics legit?
Hispek Electronics (www.hispek.com) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
What people say
Very professional and friendly
With the best price on the web, I wasn't expecting such good customer service. I spoke to aiysha on the phone regarding a security querey and was very impressed with how upbeat and friendly she was. Was a refreshing difference to the typical off seas unfriendly call centres dealing with orders. My order was dispatched earlier than expected and was delivered two days earlier than stated in the email. Overall very satisfied with my experience with HiSpek
POOR, POOR, POOR.
WHY STATE THE VACUUM CLEANER IS IN STOCK WHEN IT IS NOT. AND WHY DID IT TAKE 4 PHONECALLS OVER 15 MINUTES EACH BEFORE YOU FINALLY COME CLEAN AND ADMIT THAT THE CLEANER WAS NOT IN STOCK.
Reply from Hispek Electronics2012-10-12
Good afternoon, Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted. Unfortunately we can only apologise and advise that this was not done intentionally, this could serve no purpose and suggest that this was due to human error. We appreciate you comments, and are naturally sorry we were unable to supply. Regards hispek.com team
Excellent value and service
Purchased a Neff built in coffee machine. After searching the internet intesively this was the best price. Communication from Hispek was great they rang and advised when to expect then rang on the night before and within 1/2 hour of there arrival. The item was delivered in good condition, on time and pleasant delivery guys, All in all a good experience and would recommend Hispek.
Excellent service
I had never heard of Hispek before so was a little dubious about handing over card details. I needn't have worried. They said it would take 5-7 working days and it was delivered the next day. First class, well done.
good service
Very good price and a very fast service
Still Waiting for Delivery
Ordered a Miele vacuum cleaner last week as the website said the item was in stock and it would be 5-7 delivery time, this was fine and perfectly acceptable. Also had a phone call from their staff to confirm payment details as the registered address was different to our delivery address (we have recently moved) on the Friday, day after placing the order. Having waited 7 days and not received any further communication about my purchase being delivered, I chased the sales team to advise and was told that there was a delay from the manufacturer that could delay the item by 2-3 weeks. Was quite annoyed to be told that and frustrating no one got back to me regarding the delay. Was the best price for the item but I would've quite happily paid a bit more to have it delivered sooner.
Reply from Hispek Electronics2012-10-12
Good afternoon, Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted, we can see this item has been removed from the web site. A member of the team will contact you to discuss your order and the estimated date of arrival of stock. We are sorry for the inconvenience this is causing. Regards hispek.com team
unlikely to use them again
ordered the item, paid for it, then got a phone call saying item was not in stock and they didn't know when it will be. so, all in all, a bit of a waste of time
Reply from Hispek Electronics2012-10-16
Dear Mr Mitchell, Please accept our apologies you have had cause to post a poor review. We are sorry to disappoint, it took a while before notification was received that this appliance was not available. We are sorry for any inconvenience this may have caused. Regards hispek.com team
Not informed as out of stock when ordered
It took some time for Hispek to advise that the item was out of stock and took a phone call for the information. Ultimately I did get 2 emails apologising for the delay with an 'instock date' and a delivery date which finally was met.
Reply from Hispek Electronics2012-10-16
Dear Mr Wingrave, Please accept our sincere apologies you have had cause to post a poor review. Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers. At hispek.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet those expectations. We are occasionally challenged with the ability to source every product we offer given the volume of items on the website, we do always strive to be pro-active and contact customers with alternatives when this happens that can be delivered within a more acceptable time scale. We are pleased however on this occasion that the order was despatched and your order received. Regards hispek .com team
immediate response from Hispek.
I emailed Hispek via spares-2-go, about a fairly obscure part for my Krups coffee machine. Not only did they respond within 24 hours, they sent an entire diagram of the whole machine so I could properly identify the part I was looking for. I have ordered the part which is due within a week, and kept the diagram for anything else which may eventually go. Very helpful.
fantastic
great service will use again in future usually cheaper than any competitors
The website should tell you if items are out of stock
I ordered a Miele vacuum cleaner at the beginning of week 1. Online, the price offered was the best available, and a number of other stockists were out of stock, including John Lewis, so I went ahead to make a purchase from Hispek. My old vacuum cleaner had broken, but I was prepared to wait the 5-7 working days for a replacement. Payment was taken from my account on the day of purchase. After 7 working days, ie the middle of week 2, I emailed the company to ask where my item was. I was then informed that the item was out of stock but due in at the end of the week. I called the company at the end of the week and was assured my item was due for delivery and would arrive Mon or Tue the following week (week 3). On Tue, I received an email to say that I needed to contact the Hispek team. When I called, I was told my item was still not in stock and would take another 2-3 weeks to arrive. Of course, I could not wait this long to buy a vacuum cleaner. The staff were very helpful, but if the website had registered in the first place that the item was out of stock, I would not have pursued the purchase. I am still waiting to be reimbursed in my bank account.
Reply from Hispek Electronics2012-10-12
Good afternoon, Please accept our sincere apologies you have had cause to post a poor review. Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers. At hispek.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet those expectations. We are occasionally challenged with the ability to source every product we offer given the volume of products on the website, we do always strive to be pro-active and contact customers with alternatives when this happens that can be delivered within a more acceptable time scale. The refund was processed on 11th October, and we are sorry to have lost your custom. Regards hispek.com team
Jacky ChevallierUnited Kingdom · 3 reviews · Verified ·
delighted to receive my new Miele, but it didn't work
After trying the new vacuum cleaner... It wouldn't work! My husband in the end found out that it was the fault of the fuse in the plug attatched to the cleaner! I really think that it should have been checked before sending it out to a customer to find if was working.
Reply from Hispek Electronics2012-10-11
Good afternoon, Please accept our apologies you have had cause to post a poor review. We are sorry to hear that the new appliance posed an immediate problem. We would expect that appliances would undergo some form of quality control from manufacture. However we would not check an appliance before we despatch it to our customers, as the order could be perceived as not being brand new. We are sorry for any disappointment this has caused and are pleased to hear the problem has been indentified and hopefully resolved. In the event you require any assistance please do not hesitate to contact us. Regards hispek.com team
Best price & fast delivery
I ordered a Bose iPod docking station for a new Lifestyle system. It was the best price on the Internet and arrived two days later. I particularly like the stock update before you order. I have ordered stuff before from other companies only to be told it will be weeks before its in stock and will be sent. Hispek sent me several emails regarding the order and including when it had been dispatched. Overall great service and will use them again.
Quick and efficient
We wanted to replace a small TV in our kitchen and having found the unit that we wanted - a Samsung 22" - we came across Hispek who had it in stock and were competitive in price. The order was placed and delivered within 2 days.
Next day delivery!
I was impressed they had the Model I wanted in stock at a competitive price and delivered it the next day
Goods fine, but delivery experience terrible.
The machine is great, but then that's nothing less than I expected as my previous machine was a Bosch washer. I was disappointed that it didn't come sooner, on the website delivery is quoted as 5 working days, mine was 6, or even 7 if the order was noted the day it was placed. I paid a collection charge of £20, but because they didn't have the paperwork (or so they claimed) the delivery team were not willing to take the old machine, even though I showed them a printout with it clearly stating the collection charge. They phoned their office, and I heard the lady tell them not to take the old machine, so something clearly amiss with the admin there.
Reply from Hispek Electronics2012-10-11
Good afternoon, Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted. We are sorry for the inconvenience this has caused, we can see we did attempt to turn the vehicle round to call back to collect, as clearly this was an admin error. However we were advised they were unable to. A refund of the charge for the failed collection was made to your account. We are sorry this was due to human error, so when the delivery company rang to check it was not obvious the collection service had been booked. Regards hispek.com team
Quality product from a trusted supplier!
I wanted to purchase Bose OE2 White headphones that most suppliers are still selling for £129. I saw Hispek in a comparison list and noticed that they were selling the same Headphones for £99 with free P & P and were a Bose dealer. I placed my order and received my Headphones within 2 days with an e-mail update of progress. I highly recommend Hispek for superb service and excellent prices.
Neff is the best of the rest
My wife got a new kitchen and needed a new hob so we checked around and found the best deal with Hi-Spek.The hob was delivered with-in 5 days,came well packaged.Would definately use this shop again.
im still waiting for the TV i have purchased!!
I am still waiting for the TV even though the website said it was instock at the time to be called to say it was not,hopefully i will recieve it soon.
Reply from Hispek Electronics2012-10-09
Good afternoon, Please accept our apologies you have had cause to post a poor review. We are sorry for the wait on your order, we know you are waiting and will provide an update as soon as possible. Regards hispek.com team
Coilcraft
Batteryheads.com
YoraHome
Gizmogo.com
Slickwraps
Battdepot
Deals All Year
Soltech Security