Nicer apppp
Reply from HitPay2026-09-23
Thank you for the feedback! 😊
About HitPay
Data updated- Website
- www.hitpayapp.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 94 reviews
- Replies to negative
- 97% (35/36)
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About this business
HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Written by the business, not verified by us.Is HitPay legit?
HitPay (www.hitpayapp.com) has a 4.3 out of 5 rating on OK.one, based on 306 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward. Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.
Auto-generated from all reviews of this business. For reference only.What people say
The payout is now quite fast t+1
Reply from HitPay2026-09-23
Thank you for the feedback! 😊
Hitpay has one of the worst customer…
Hitpay has one of the worst customer service with terribly slow response, that some of my queries and concerns were not even dealt with!! I require some assistance regarding the refund process, but unfortunately I didn't even get a response from WA or an email despite multiple follow ups!! The only one response was so generic and like 17 hours later!! What is the whole point of having multiple communication channels if they have barely anyone to deal with customer queries??!! I desperately require them to refund me back the money from the top up balance which I had topped up from my original Paylah account, but it's just so difficult to obtain help regarding this!!!
Reply from HitPay2026-09-01
We have reached out to you and resolved this matter. We apologise for the frustration with our service.
Wonderful gateway for business owners
It makes me run my business smoothly with overseas customers as I am licensed travel agent and struggled a lot before in collecting payments from foreign visitors .. and also they give you a free space to launch your website under your own domain which is super great
Reply from HitPay2026-09-23
Thank you so much for sharing this! We’re glad HitPay has made it easier for you to collect payments from overseas customers and run your travel business smoothly. Wishing you continued success! 😊
It's the best and cheapest…
It's the best and cheapest payment/sales solution.
User experience
Smooth
Everything was smooth and great
great onboarding support and fantastic…
great onboarding support and fantastic client support too. one of the best platforms out there for online and offline payments.
Couldnt use Sungpass to verify my…
Couldnt use Sungpass to verify my account
Reply from HitPay2026-08-11
Hello! We’re sorry to hear that you experienced difficulties verifying your account with Singpass. You should be able to register and verify your account using Singpass. Please reach out to our support team at [email protected], and we’ll be happy to look into this and assist you with the verification process! we'll work to get this resolved for you soon. :)
Hitpay payment is seamless and all in…
Hitpay payment is seamless and all in one
Great solution
Tracy from the support team is…
Tracy from the support team is extremely helpful! Pleasant experience! 👍✨
Service fast reliable great
Good
Good and easy to use Nice.
Bank account replacement rejected multi times
I submitted company statement and it is still rejected. Company name where got individual name? Just to change bank account detail also take so long. First asking why UOB can be individual name yet you clarity to be company name. Now company name, yet saying no individual name. Really poor service by HitPay.
The customer experience was safe
The customer experience was safe, authentic and personalized. Thank you for making sure that my needs were all addressed on every journey. They also help promote our service to their online platform. Thank you!
A simplified and great experience!
A simplified and great experience! Usually small businesses are always out of the scope of utilising debit or credit cards as payment method as it involves high initial setup costs and unclear charges. HitPay clears all the cloud for small businesses without needing them forking out a huge amount for setups for customers' payment through debit or credit cards. Nonetheless, it builds professionality among small businesses. I would say it hits all the mark for small businesses.
Account Approved After Further Review
I initially left a negative review because I was frustrated with the verification process and felt that my application had not been properly assessed. However, HitPay’s support team contacted me, reviewed my application again, and eventually approved my merchant account. I appreciate that they gave me the opportunity to clarify the situation instead of permanently closing the application. I also appreciate Paula and the verification team for assisting me throughout the process. My account is now verified, and I am looking forward to using HitPay’s payment features, POS system, online store, and payment terminal for BENSCENTS. My only concern is that I have read reviews from some merchants claiming that their accounts were suddenly deactivated or that certain payment features became unavailable without sufficient prior notice. I sincerely hope this will not happen, especially because I am planning to invest a significant amount of time listing my products on the HitPay platform. BENSCENTS has a large product catalog, so rebuilding everything elsewhere would require considerable time and effort. I hope HitPay will provide merchants with clear advance notice, transparent explanations, and a reasonable opportunity to resolve any concerns before restricting an account or removing important features. For now, my experience has ended positively, and I am updating my previous review to reflect the successful approval and the assistance I received from the team.
Reply from HitPay2026-07-14
Hi Ben, this is Aditya, CEO of HitPay, thank you for taking the time to write this, and I'm sorry the onboarding experience left you frustrated. I completely understand how difficult a decline is to receive when you've submitted everything asked of you and hold a Philippine Trustmark, and this isn't a reflection of your business's legitimacy. As a regulated payment provider, there are cases where we're limited in the specifics we can share publicly behind a decision citing internal policy, risk, or regulatory considerations, but that should never leave you without a path forward. I'd genuinely like to look into your case personally. if you're open to it, please reply here with your registered email (or send it to [email protected] and mention this review), and we'll get you specifics on your application and see what options are available. We hear you on transparency, it's something we're actively working to improve. thank you again for the honest feedback.
Payouts were held hostage. Account deleted.
My fist bad impression was that the staging environment is not working properly. The nail in the coffin was that they require too many documents. Too many sensitive documents. Then when you provide them, will ask for more sensitive documents. Payout was held each time volume grew. Accounts deleted if you can not provide documents. Proceed at your own risk.
Reply from HitPay2026-07-09
hi Wayne, thank you for sharing your experience. we're sorry to hear that your experience wasn't a positive one. we understand that being asked to provide multiple documents can be frustrating, especially when your business is growing and you're eager to keep things moving. that said, these reviews are an important part of our regulatory obligations, and our Compliance team carries them out carefully. any requests for additional information are made only when they're necessary, and we don't make these decisions lightly. Our records show no payouts were ever processed or held on this account. However, we'd like the opportunity to look into your case and see if we can provide more clarity. if you're willing, please share your registered email address with us, or reach out directly to us at [email protected], and our team will be happy to review your account and assist you further. we appreciate your feedback and hope we can help address your concerns.
Great Onboarding Experience
We hit a few minor hiccups getting verified with HitPay, but with good communication and teamwork on both sides, we got through compliance smoothly. Their onboarding team was responsive and helpful throughout, which made the process much easier. Excited to keep working with HitPay as we move forward — solid experience so far!
Reply from HitPay2026-07-10
hi lulian, thank you so much for the kind words! we're glad the onboarding and compliance verification process went smoothly. as a regulated payment service provider, we know onboarding and KYB checks can feel like extra steps, so it's great to hear our team's responsiveness made the process easier rather than harder. we're excited to keep supporting your business as you grow with HitPay! thanks again for taking the time to share this!
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