Easy to use interface
Easy to use interface, nice support help
Reply from HitPay2026-01-19
Thanks for your feedback, Shirley! We're always here to help :)
About HitPay
Data updated- Website
- www.hitpayapp.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 94 reviews
- Replies to negative
- 97% (35/36)
Do you own HitPay? Claim this profile for free and start replying to reviews.
About this business
HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Written by the business, not verified by us.Is HitPay legit?
HitPay (www.hitpayapp.com) has a 4.3 out of 5 rating on OK.one, based on 306 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward. Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.
Auto-generated from all reviews of this business. For reference only.What people say
HitPay keep spamming me
HitPay keep spamming me. We won't deal with spammers, so even if HitPay was the best product in its class we won't use them, and as an IT engineer supporting many SMEs, I would do my utmost to discourage my customers from using them too.
Reply from HitPay2025-01-31
Hi Kevin, we are sorry to hear about your experience. It would be helpful if you can write into [email protected] or provide us with your email address and our CEO will personally write in to you to understand the issue you have described.
Transparent fees, easy to setup, great customer support
Amazing platform. Fast and easy to setup with them! We had to move from Shopify to Wix. We found Hitpay during our move and they allowed us to accept all major payment methods very quickly. Their fees are also transparent and easy to understand. Customer support was also amazing. Fast and effective. Shout out to Michelle who came to our aid on a Sunday morning.
Reply from HitPay2026-01-19
Hello! Thank you so much for the kind words and for sharing your experience with us! We’re happy to know that our transparent pricing and customer support made a positive difference. We’re grateful for the opportunity to support your business. Thank you for choosing HitPay! :)
Great Service
So far Hitpay had been one of the best payment gateways we had tried , whether on commission rates , smooth of integration, speed of pay out , variety of payment of options and no monthly overheads
Reply from HitPay2026-07-10
thanks Mohamed, this covers a lot and we're glad it all landed well! competitive commission rates, smooth integration, fast payouts, a good variety of payment options, and no monthly overheads, that's the full HitPay package we want every merchant to feel. really appreciate you comparing us against other payment gateways and still landing here!! <3
Fast payout
Fast payout, nice!
Reply from HitPay2026-07-10
thank you so much for the 5-star review trilogic! we're glad HitPay's has been a helpful part of supporting your business.
Honest Review
As a small business, providing a seamless experience for our customers is a top priority. After considering various payment solutions, we decided to adopt Hit Pay for our business, and it has been a game-changer. It allows convenient payment methods using credit card and paynow, compared to what we did before which was manually checking on paynow transfers. The payouts are also always done on time and it has been a pleasure adopting hitpay on our webstore!
Reply from HitPay2026-07-10
thanks for the honest review, this is exactly the kind of feedback we love! so glad HitPay's been a game changer for your webstore, especially not having to manually check PayNow transfers anymore, accepting credit card and PayNow side by side just makes checkout so much smoother for your customers. and on time payouts every time, that's non negotiable for us. thanks for adopting HitPay, excited to keep this smooth for you!
Customer service representative
If you experience any difficulties or issues, the customer service representative is very responsive.
Reply from HitPay2026-07-10
thanks Grae! glad our customer service team's been responsive whenever you needed help. that quick support is something we take a lot of pride in, thanks for calling it out.
Easy & Efficient!
Hitpay is easy to cater to our simple shop and is quite efficient in giving us the support!
Reply from HitPay2026-07-10
thanks so much camel! love that HitPay's been a good fit for a simple shop setup, no unnecessary complexity, just efficient support when you need it. appreciate you sharing this!
The HitPay Team is a supportive and efficient!
HitPay is a seamless payment system that works well with our other (booking) platform. It allows clients to book classes instantaneously, which makes a much better customer service situation. The support that we receive is tremendous, they're very active in their replies and are eager to offer solutions and resolutions swiftly.
Reply from HitPay2026-07-10
thanks Janie! love hearing HitPay's payment system integrates smoothly with your booking platform so clients can book classes instantly, that kind of seamless integration is exactly what we're aiming for. and glad our support team's been active and quick to solve things for you, that responsiveness matters a lot to us. thanks for the kind words, excited to keep supporting your business!
One year review
We have been using Hitpay for about a year now. What we like the most is: -Easy configuration and setup to start using. -Customer service and support is amazing. We get answers for all our queries with no long time waiting. -Payouts are never late and exceeds out expectations. -Great payment option and easy to choose from. -Clear and easy daily and payouts reports.
Reply from HitPay2026-07-10
thank you Mohammed! easy setup, quick and helpful support, on time payouts, a solid range of payment options, and clean daily payout reporting, that's basically the whole point of what we're building, so seeing it all land is great to hear. thanks for a year of trusting HitPay with your business, here's to many more!
Since I started using HitPay
Since I started using HitPay, I’ve seen significant growth in my business. Thanks to their services, I can now accept international card payments, which has allowed me to reach many more customers worldwide. The platform is easy to use, and transactions are fast and secure. Definitely an excellent solution for entrepreneurs looking to expand their global reach!
Reply from HitPay2026-07-10
thank you Christel! international card payments opening up your whole customer base worldwide is such a good use case for HitPay honestly. glad it's been fast, secure, and easy on your end too. keep expanding, we'll keep up!
So far i've been quite happy with the…
So far i've been quite happy with the payment gateway, no big issues that comes to mind.
Reply from HitPay2026-07-10
thanks Acme! glad the payment gateway's been running smoothly with no major issues, that's exactly what we want, HitPay just working quietly in the background so you can focus on the business. thanks for being with us!
Using the hitpayapp is a breeze.
Reply from HitPay2026-07-10
thank you for the 5-star review on HitPay Airworks! great to have you using HitPay.
Easy to use.
Easy to use. Keep up the good work
Reply from HitPay2026-07-10
thank you for the 5-star review on HitPay William! great to have you using HitPay.
Reliable
Reliable! I would highly recommend Hitpayapp, I have been using it for a few of my businesses and so far, it's been really reliable and helpful for my e-commerce businesses. They accept a variety of payment methods which is great. Hoping they would have instalment payment options available soon. I have also recommended to my friends who were looking for a payment gateway which was fast approval and could accept credit card payments at events without having to register for a POS device. They could create & accept payments straight from their mobile phones. The app is great! Keep up the great work.
Reply from HitPay2026-07-10
thank you for this meniacc, and for recommending HitPay to your friends too, that means a lot! love that fast approval and mobile payment acceptance at events without a POS device has been useful. noted on installment payments, we'll pass that along as a feature request. keep the businesses growing!
Great to use
Reply from HitPay2026-07-10
thank you for the 5-star review on HitPay Anil! great to have you using HitPay.
The onboarding process is very seamless…
The onboarding process is very seamless and the fastest among other payment gateway. The only issue is it still can't enable wallet system (hitpay balance) for indonesian business. The rest is perfect.
Reply from HitPay2026-07-10
thank you for this Luk! glad the onboarding process felt seamless and fast compared to other payment gateways you've tried. good callout on HitPay Balance not being available for Indonesian businesses yet, we'll pass that along to the product team as a feature request. appreciate the detailed feedback.
Experience was great
Experience was great! The payout was fast and that’s what small business need for cash flow.
Reply from HitPay2026-07-10
thanks for the 5-star review lil chewer! fast payouts are everything when cash flow is tight, glad we could help there.
Easy to use
Easy to use, strong connectivity between devices
Reply from HitPay2026-07-10
thank you for the 5-star review! <3
Smooth payment transaction for my…
Smooth payment transaction for my clients and provide many payment options.
Reply from HitPay2026-07-10
thanks Mel! smooth transactions and a wide range of payment options for your clients, exactly what we're aiming for.
Airwallex
https://stripe.com/payments/checkout
xendit.co
FasterPay
2accept
Tazapay
Raenest
Wise