Very nice recommended to us hitpay
Reply from HitPay2026-07-10
THank you!! <3
About HitPay
Data updated- Website
- www.hitpayapp.com
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 94 reviews
- Replies to negative
- 97% (35/36)
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About this business
HitPay is a no-code, full-stack commerce infrastructure for every small business.We empower SMBs — who often have limited coding skills and resources — to accept in-person and online payments in just five minutes.Our all-in-one platform helps merchants process payments on any sales channel, with payment solutions including a free website builder, POS system, recurring billing, payment links, invoicing, payment APIs, and the widest range of no-code e-commerce integrations.
Written by the business, not verified by us.Is HitPay legit?
HitPay (www.hitpayapp.com) has a 4.3 out of 5 rating on OK.one, based on 306 user reviews collected here. It is listed under Business Services and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the digital payment gateway for its incredible ease of use, seamless setup, and reliable ability to handle transactions efficiently for small businesses. People also deeply appreciate the supportive staff and responsive customer service team, noting that the entire onboarding process is exceptionally smooth and straightforward. Some reviewers were not happy with the customer support and sudden feature changes. A few customers experienced very slow response times when seeking assistance and expressed significant frustration regarding account restrictions, handling of chargebacks, or unexpected modifications to their available business services.
Auto-generated from all reviews of this business. For reference only.What people say
No issues, proactive team
We have had no issues with the HitPay gateway for payments on our website, and the team is proactive in security measures.
Reply from HitPay2026-07-10
thank you Golden Wing! <3
Highly Recommended
Our business has used HitPay for almost a year now. It's reliable, easy to use and honestly such a fantastic service to small businesses like mine. Thank you HitPay for helping me grow my business!
Reply from HitPay2026-07-10
Yay more power!
excellent platform to do online business
Reply from HitPay2026-07-10
thank you! glad HitPay's been a solid platform for running your online business.
easy payment
payment is easy to setup. credit card and bank transfer
Reply from HitPay2026-07-10
love hearing setup was easy on both credit card and bank transfer, that's the goal with HitPay every time.
Been using hitpay for couple years.
Been using hitpay for couple years.. so efficient.
Reply from HitPay2026-07-10
Thank you Dj! <3
A fast and easy setup
A fast and easy setup, smooth administration and quick transactions. No issues with HitPay. I recommend SME to consider this platform. You will be happy that you tried.
Reply from HitPay2026-07-10
thank you for this! fast setup, smooth admin, and quick transactions with no issues, and recommending HitPay to other SMEs on top of that means a lot. glad it's been a good experience.
Hitpay is so convienent
Hitpay is convienent. Can sent customers the payment link by email/whats app. especaily useful if you undercharge customers and want them to pay without them physically coming back to the store. Their service support is also fantastic
Reply from HitPay2026-07-10
thank you for this!
They say what they do and do what they…
They say what they do and do what they say. What more can I ask. It just always works
Reply from HitPay2026-07-10
<3
Seamless Process
HitPay has completely streamlined our payment process! No more manual invoicing, everything’s automated and seamless! It has saved us tons of time and letting us focus on growing the business instead of handling tedious tasks! Highly recommended!
Reply from HitPay2026-07-10
thank you, this is great to hear! cutting out manual invoicing and automating the payment process so you can focus on growth instead of tedious tasks, that's exactly the time savings we want HitPay to give you.
Ease of integration, expanding modes of payments accepted
Easy to integrate with my Shopify shop, multiple modes of payment accepted (Shopee Pay, Atome, Grab Pay, Credit cards, PayNow, regional payment partners e.g. AliPay and Thai/Philippines QR payments, all for a small commission, which is great for SMEs like us!
Reply from HitPay2026-07-10
thank you for laying this out and for the 5-star review
Excellent and trustworthy service
Excellent and trustworthy service. For a small yet international business like mine Hitpay's a savior. And what's important too, their customers service actually helps! They don't ignore and don't hide behind chatbots. Great payment gateway👍
Reply from HitPay2026-07-10
thank you for laying this out! easy Shopify integration plus that whole range of payment methods, Shopee Pay, Atome, GrabPay, cards, PayNow, AliPay, regional QR options, all at a small commission, that's built specifically with SMEs like yours in mind. glad it's working the way it should.
Reliable Payment Processing with Outstanding Support
We have been using HitPay as the payment processor for our website, and we've been thoroughly impressed with their service. Not only is the platform reliable, but their customer support is exceptional. Anytime we’ve had a question or needed assistance, their team has responded almost immediately, making us feel supported and valued as a customer. The transaction process has been seamless and secure, ensuring that our customers have a smooth experience. We highly recommend HitPay for anyone looking for a dependable and efficient payment solution.
Reply from HitPay2026-07-10
thank you for such a detailed writeup! reliable processing and near immediate support when you need it, that's exactly the standard we hold ourselves to. glad the transaction experience has felt seamless and secure for your customers too. really appreciate the recommendation.
easy to use and secure + clear statement
easy to use and secure. statement is clear too
Reply from HitPay2026-07-10
thank you! easy to use, secure, and clear statements for your records, that combination is exactly what we want businesses to get from HitPay.
Hitpay offers small merchants like…
Hitpay offers small merchants like myself flexibility in accepting payments. They have continued to expand their modes of payment and it's easy to set up. The one thing to improve would be their support, it usually takes awhile or days for them to respond to queries.
Reply from HitPay2026-07-10
thank you for this, honest feedback like this actually helps. glad the flexibility and expanding payment methods have made things easier for a small merchant like yourself. on support response times, that's not the experience we want, we're working on tightening that up and I'll make sure this gets flagged internally.
Make me Life easier
Its make me easy to handle my business in term of payment . its easy and have many options for the customer make their payment
Reply from HitPay2026-07-10
making business easier is the whole point, glad the range of payment options is landing well with your customers.
Smooth transaction, easy to use
We use hitpay for oversea buyer credit card payment. It is smooth transaction so far. Transaction fee is reasonable.
Reply from HitPay2026-07-10
smooth transactions on overseas credit card payments with a reasonable fee, that's a solid use case for HitPay. thanks for sharing this.
HitPay has been a very convenient tool…
HitPay has been a very convenient tool for our small business. We are also using their mobile credit card tool gadget as well.
Reply from HitPay2026-07-10
thank you fangfang, convenient for the everyday stuff and glad the mobile credit card reader's been useful too, that combo covers a lot of ground for small businesses.
I have been using HITPAY for about a…
I have been using HITPAY for about a year. It is very easy to install and most importantly for me, when I have questions, I can easily connect with REAL people whether on Whatsapp or Email. A lot nicer to deal with human instead of a chatbot.
Reply from HitPay2026-07-10
a year in and still finding it easy to install, that's great to hear. and being able to reach real people on WhatsApp or email instead of getting stuck in a bot loop, that's exactly the kind of support we want to keep offering.
One-stop shop for Payments
It's a one-stop shop for payments. Hitpay is a really convenient payment gateway for Singapore sales. We only use the POS, not the website option, but it is excellent for inventory control too. Sometimes payments do take a bit longer to process, the rates can be higher than I like (we use Square in Australia so it's quite high compared to that) and the way that different payments are credited to your account at different times makes for tiresome accounting, but it's still the most convenient POS system I've found for Singapore retail.
Reply from HitPay2026-07-10
really appreciate this level of detail, it helps a lot. glad HitPay's been the most convenient POS you've found for Singapore retail, especially for inventory control. on the rates versus Square in Australia, that's a fair comparison since pricing structures differ by market, and on payments crediting at different times making accounting tedious, that's useful feedback we'll pass to the product team, a more consistent settlement view is a reasonable ask.
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