Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Written by the business, not verified by us.
Is Homrain legit?
Homrain (www.homrain.com) has a 1.5 out of 5 rating on OK.one, based on 242 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-25.
Order WBHRUS2557. The dress quality is not what I expected for the price. I’ve sent three emails (one each day) with no response even though their website says they will respond within 24 hours. I have a sinking feeling they’re going to not respond until AFTER the return window and tell me they won’t honor the return.
Reply from Homrain2022-10-08
Dear customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future. We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
I was actually terrified to order my daughters homecoming dress instead of making a purchase locally but she found a dress on here and wouldn’t look anywhere else. I read reviews and researched over and over. Knowing we had a month, I finally made the purchase. I paid with PayPal because I knew I had some protection. When email came to verify purchase, it was done in Chinese, I feared it even more due to being well over $100. purchase. Next day I received email that it was in route. Within a week, the dress was delivered and it was absolutely perfection. I stressed for no reason and will definitely be ordering again.
Reply from Homrain2022-10-08
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Homrain will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Homrain Customer Care
We received our dress in a timely manner. The dress is to small and I have sent many emails trying to return the dress and no one will respond. You are only given so many days to make a return but they won't contact me back regarding this. I emailed the day after receiving the dress. It has now been 7 days with no response. The order# is WBHRUS3908.
Reply from Homrain2022-09-30
Dear Customer,
We apologize for the inconvenience caused.
We have contacted you via email for faster resolution, you can also contact us via Whatsapp or phone number +1(720)641-9067. Thank you
your time.
Sincerely,
Homrain Customer Service
My sweet sixteen is friday and i ordered this dress two weeks ago AND paid for expedited shipping so it would arrive in time. i ordered the Stylish High Low Strapless Fuchsia Prom Dress. please rush my shipping i need this dress for friday.
Reply from Homrain2022-09-30
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
I ordered my dress Sept. 18, and payed for the 3-5 day shipping. I know it takes 7-12 days to process it but it told me that it shipped yesterday. Now it’s saying that I’m not getting it until Oct. 6th. That’s 8 days away. This is ridiculous! I will never buy from them again.
Reply from Homrain2022-09-30
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
hiii! so i ordered my dress for homecoming from homrain and downloaded the app so i could track it etc. The app never really updated?! It didn’t update to show my dress was coming until it sent me a text saying it was being delivered, aka a day before it came. Also!!! Super important for the people looking about sizing!!! I measured myself and everything to make sure that it would fit considering i’ve never ordered something like this from a random company. Got the size it suggested (not comfortable saying) and when it came it was quite big. I say size down once or twice from the size it tells you to get. The dress is super comfortable though!! There are sequins and beads on my dress and the sequins are staying on super well but some of the sequins have fallen off, not many, nothing too noticeable. Hope this helps !!
Reply from Homrain2022-09-29
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
Total scam. I paid for the dress with extra shipping. I got the dress in plenty of time. But the dress did not fit and the feathers in the top of the dress were sewn upside down. They will not get back to me after about 10 emails to where I return this price of … dress. I not happy. Going to report this website.
Reply from Homrain2022-09-28
Dear customer,
Thank you for your purchase and taking the time to write a product review. We are terribly sorry to hear that you are not satisfied with our product. We will continually improve our product and service in the future.We have sent you an email, your attention and patience will be highly appreciated.
All responses will be used to further improve the quality of our service and products. Please let us know how we may assist you to resolve the issue you have experienced.
Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter.
I spent $350 on three dresses for homecoming and still haven’t received any! i’ve emailed and tried contacting and no response. I am extremely upset about this especially with the price I payed.
Reply from Homrain2022-09-27
Dear Customer
thank you for your feedback
We are glad to tell you, your order is being processed. Usually it takes 8 - 10 business days to prepare the order, and extra 4-7 business days ship it.
Once your order is finished and shipped out, you will receive an email containing the tracking number for you.
If you have any questions, please let us know.
I wish I read these reviews before buying a dress. I also paid for expedited shipping and no dress and no one will email me back.
Reply from Homrain2022-09-27
Dear Customer
thank you for your feedback
We are glad to tell you, your order is being processed. Usually it takes 8 - 10 business days to prepare the order, and extra 4-7 business days ship it.
Once your order is finished and shipped out, you will receive an email containing the tracking number for you.
If you have any questions, please let us know.
Very deceiving. Received an order number and paid extra for expedited shipping and have received no further info. Taking money from people and not giving the service or goods they paid for is awful. Order number is WBHRUS3968 before you ask and give some BS story about it
Reply from Homrain2022-09-26
Dear Customer
thank you for your feedback
We are glad to tell you, your order is being processed. Usually it takes 8 - 10 business days to prepare the order, and extra 4-7 business days ship it.
Once your order is finished and shipped out, you will receive an email containing the tracking number for you.
If you have any questions, please let us know.
It never fails, my granddaughter is a last minute shopper! We found a beautiful homecoming dress on Homrain.com. We ordered about a week before the dance. We did pay for three day shipping but their customer service helped follow my shipment to make sure it got shipped & arrived just in time! A wonderful company to do business with. Great customer service!
Reply from Homrain2022-09-26
Dear Customer,
Thanks for sharing your shopping experience here.
We feel delighted that you are in love with the products and our service!
Homrain will always be your best friends and fashion adviser.
Any problem with the order, just feel free to contact us. We are always here to serve you.
Best Regards,
Homrain Customer Care
Terrible service
We bought 2 dresses and paid for expedited shipping to get the dresses 5-7 business days, we are now on day 11 and no dresses. I contacted their customer service and all they said was it’s out on DHL but no tracking information.
😡😡😡😡
Reply from Homrain2022-09-24
hello dear
thank you for your feedback
Your package has been dispatched by DHL, here is your tracking number: 8031353945, here is the logistics link: https://t.17track.net/en?v=2#nums=8031353945, have a nice day
best wishes
Homrain
10/5/22 update:
18 BUSINESS DAYS after I ordered (order WBHRUS2994, there you go Homrain, it’s under Lori R., this is my husbands account, but you always reply with “need order number to help” uh huh, there you go). Order was placed on 9/10, arrived 10/5. I paid $17.99 in shipping with the intent to receive for a 9/2; event. The shipping timeline says 6-10 business days. Yeah right.
I will say it again, if you order from this Chinese company (yes,it comes from China so it takes a significant amount of time), you will not get it on time even if you pay for “expedited shipping”. Don’t fall for these reviews - the negative ones are telling you the truth. So tonight, the dress is in my mailbox from a return shipping address in Ohio. That’s laughable. So now I have requested a refund since their website offers “easy returns with 14 days” but they have to “approve the refund first”. My poor teen. I yelled at her tonight saying I should have trusted my gut and never ordered from an unknown company. So anyone I can help, do not do business with Homrain. The product, let’s talk about that next. Oh my GOSH. IT IS SHODDY. the dress was $155. It is so cheap looking it’s embarrassing that I even made this mistake - for that price I could have found one at Lulu’s or heck even Dillards or Macys. This dress looks like a Halloween costume. The feathers are hilarious- I seriously cannot believe how duped I was. I’m disputing the charge because until today it had not come in. Now I am asking for a refund. I’ll keep y’all posted if I ever get it. Regardless, if I stop even one person and that person another and on and on to not buy from Homrain, this typing and follow up gives me satisfaction. They are seriously a poorly run business.
I can’t give zero stars or I would. Be warned and read the reviews that are low score: there’s absolute truth to them. They are highly unresponsive (yet I find it interesting how they have time to follow up on this site to negative reviews - maybe if you employed that same level of urgency to responding to your customers waiting on merchandise, you wouldn’t have to come on here and “defend” yourself). you pay for shipping ($17.99 for 6-10 ‘business days’) they do not send on time (read the reviews people, and order at your own risk, if it’s for an event you need this dress, you’re taking a huge risk it will make it on time. Today is business day 10 and it’s the first email I’ve received since ordering stating an order is on its way but it isn’t. The USPS link doesn’t even allow you to track, they haven’t even created the label, it’s another ploy. But they will immediately charge (not hold or authorize but charge) your payment method, even without merchandise. When you attempt to contact for resolution, you might get one reply, but they went radio silent after one “your order is not processed yet”. I think the company is in China (the only reply I received had mandarin - seriously, I’m happy to upload screenshots if this site allowed me to) so be warned again with all that implies about shipping timelines and customer service. And no, I’m not a dude, used my husbands login - I don’t trust that Homrain will not charge my card or given their reputation, do some other nefarious thing. First and last time using Homrain.
9/23: well well well, look who immediately replied when they received an honest and negative review. Oh don’t worry, I’ll leave order number once I have the product in hand. Your macro/canned response of putting the accountability back on the customer when they choose not to leave an order is your pattern. But what’s most interesting is how fast y’all reply - you must have a team dedicated to negative reply monitoring. Again, act with the same urgency to reply to your customers inquiries and we wouldn’t be here. Sorry Homrain. Your reply is too predictable.
Reply from Homrain2022-09-24
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is : [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I ordered my daughter dress Sept.16 paid express shipping I have no updates and no one has responded back to my emails this is sad
Reply from Homrain2022-09-24
Hi Lakeisha, WBHRUS3660
Thank you for reaching out to us.
Upon checking on our system, the dress that you ordered is still being processed. It usually takes 7 - 12 business days and an extra 3 - 5 business days for shipping.
best wishes
Homrain
DON'T pay for "expedited" shipping. It does nothing to speed up the order (I checked with the carrier, and they had nothing that said it was expedited). Also, if you really want a dress from here (although you can find the exact same dresses on Amazon for a third of the price), be sure to order it at least a month in advance.
Reply from Homrain2022-09-22
Dear KM
Sorry for the inconvenience we caused.
May I know your order number so that we can check it for you. Our staff will contact you once they deal with the email you send to us.
If you want to solve the questions more quickly, you can also contact us at the live chat or Facebook. Thank you for your time.
Best Regards,
Homrain Customer Care
I’ve been emailing them for weeks. They charged my card before shipping the dress, they also shipped after their promised date. When I tried to cancel, they shipped it anyway and now I’ve been trying for days to get details on how to return the item and no one will give me the information to ship the item back. The dress was also not a great quality.
Reply from Homrain2022-09-22
Hi sarah erdmann,
We are sorry for making you unhappy. Most of the dresses listed on Homrain are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity the quality. The size of each dress will be inspected strictly twice and taken photos as archives. We have checked the dress you received, we are sure we sent you a dress in the correct size. Before we started making the dress, we have sent you e-mails including the size details to ensure you choose the correct size and you confirmed it. We had checked the email history, we had sent the return address to you, please contact our service team about this, our email address is [email protected].
May you have a good day!
Kindest Regards,
Homrain Customer Care
Warning - all of of the 5 star reviews are written by MEN (hello Steve, glad you love your gown), likely bots. I ordered 10 days ago an IN STOCK dress. They will not respond to emails and there has been zero communication. I expect to be filing a credit card charge back soon.
UPDATE 10/5/2022: Timeline: ordered 11 Sept, shipped notification 20 Sept (after I posted this review), received 30 Sept. This was for In Stock dresses. I ordered the black with stars and it does not look like the picture. It is a nice dress but of cheaper quality than the stock photo. We also ordered the lavender overlay dress and that is beautiful. It is lined and has padding in the chest area. My daughter will be wearing it to homecoming.
Reply from Homrain2022-09-22
Hi Heather Sensi,
We feel sorry about the situation.
Before the black dress you purchased was out of stock. And your order had been shipped out.
Here is the tracking link:
https://t.17track.net/en?v=2#nums=SYAUS2206157851YQ
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
I ordered a dress on the 6th and paid for the 3-5 day expedited shipping. After not hearing anything for days I emailed them and got a response stating that they would rush processing and make sure my dress was delivered before my event which was on the 17th. I just received shipment notification on the 16th saying that my dress would arrive by the 22nd. I paid for the expedited shipping so it would arrive on time. Why offer the fast shipping if you aren’t going to honor it! I am greatly disappointed! Now I have to go buy another dress last minute because my dress I ordered isn’t going to be here on time!
Reply from Homrain2022-09-22
Hi Mallette Wilson,
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 7-14 days for tailoring and 3-5 days for shipping.
I found you purchased order on Sep. 7th and Our factory has been shipped the order on Sep. 16th. The order had been delivered on Sep. 19th.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
Ordered a dress Saturday. Emailed Tuesday because it still doesn’t show shipped. I had paid extra to receive in 3-5 business days and it still hasn’t shipped and I received no response from the email I sent. 😡 not sure this company is even real.
Reply from Homrain2022-09-22
Dear Smith,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
Worst company ever. I ordered dress 4 weeks ago and have not received an update at all. I text them and constantly get the run around and can’t even get a full refund. Please don’t order from this company they rip you off. That’s because I finally cancelled it and after 5 weeks of dealing with you you gave me my full refund after I filed a review on you.
Reply from Homrain2022-09-22
Hello Brent Ryan,
We feel sorry about the situation.
We'd like to check your case and offer assistance. Unfortunately, we could not find any order under your name, please feel free to contact us and provide your order number? Our email address is [email protected].
We'll be glad to assist you,
Thank you very much.Kind regards,
Homrain Customer Care
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