Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Written by the business, not verified by us.
Is Homrain legit?
Homrain (www.homrain.com) has a 1.5 out of 5 rating on OK.one, based on 242 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-25.
Do NOT order from this company! After PayPal charge on Jan. 17, Order No. WBHRUS6027 and numerous email with Catrina and Roel assuring me my order is being processed, it still hasn’t shipped. Is needed for Feb 14. date and the6 are aware of it! Will be cancelling unprocessed order. Should not be charging until shipped.
Reply from Homrain2023-02-09
Dear Customer
thank you for your feedback
Since we have a holiday on January 21st and we have a holiday on January 15th, we have marked on our website that there will be a delay of 11 working days, so we will delay delivery to you, sorry to bring you Inconvenience
best wishes
Homrain
It’s been 12 days since I ordered and it’s still not processed or shipped. I keep live chatting with them or “Catrina” who keeps trying to assure me that it will be shipped and in my hands by February. Since all of this I have noticed their photo is a sherrill hill dress after doing a Google image search. It showed this photo on all of the other scam dress places too. I have tried customer service with no response. I believe this website is a scam.order number WBHRUS5765 before you ask and try to give me a non replying email to use. I’ve opened a case with PayPal bc of this
Reply from Homrain2023-01-29
Hello
thank you for your feedback
I am sorry for the inconvenience caused to you. Due to the New Year holiday, we will be on holiday, so we have already reminded you of the delivery date. Now we have canceled the order for you and refunded you, please pay attention to check
best wishes
Homrain
Order #WBHRUS5853 I wrote to see when this would be shipped since I ordered it over 10 days ago. The person responded that all over their website they are closed until Feb for Chinese New Year. Could someone please show me that as of Jan 7? Seeing the persons review 4 days ago and them saying the item had shipped someone is lying and this very well may be a scam site
Reply from Homrain2023-01-29
Hello
thank you for your feedback
I am sorry for the inconvenience caused to you. Due to the New Year holiday, we will be on holiday, so we have already made a delivery reminder at that time. We have contacted you by email and reported the delivery date to you, please pay attention to check
best wishes
Homrain
This company is a scam. I ordered from them yesterday. Order number: WBHRUS5889. I requested cancellation immediately after ordering because I found a dress from Dillards (a reputable department store) that I like more. They responded promptly and asked that I provide a reason for the cancellation. I advised that the dress was no longer needed. They responded with a bribe to offer 10% off if I keep the item. I politely asked that they please cancel. My next email came in swiftly and advised that my order had shipped and cancellation was not possible. I will be telling and posting everywhere that this company is a scam. I should have known that as most foreign companies like this are. Luckily I am able to dispute the charges and I will be doing so.
Reply from Homrain2023-01-16
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected] .
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Hmrain Customer Care
I ordered the same dress but in two different sizes knowing I would send back the dress that didn’t fit.
The dress I ordered was exactly as it appeared on-line; however, returning the second dress has been a nightmare!
They don’t want any items returned so they make the return process an absolute nightmare! They want a pic of what you’re returning, they then want you to label the package with customers name on it, then they want a copy of the receipt then they want a pic of the return label; they constantly move the finish line pretending to help you but they know you will eventually run out of steam dealing with them and they will keep your money.
They never really give you a return address and I spent $40 to return the pkg to Hong Kong which was on the original pkg I received but they eventually tell you to return the pkg to China but they don’t tell you the address until like the 15th email!
Now they say I didn’t provide a picture of the rerun label so they cannot refund my money even though the receipt (with tracking number) from the post office shows it was delivered!
Beyond frustrating!!!
I will never use this company again; they move the finish line so they never have to refund your money; find another company to buy from!
Reply from Homrain2022-12-07
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I would highly recommend against ordering a dress from this company. My personal experience has been terrible and extremely frustrating. This has been a couple month ordeal for a dress that was less than satisfactory and very over priced. They are not forthcoming about their return policy and require a return within 14 days. With that, a foreign address, a long list stipulations (which I adhered to) and endless promises for a refund that never comes. You will never get your money back from this company so I would highly advise against getting a dress from them unless you can see and try dress on in person. very deceptive.
Reply from Homrain2022-11-16
Dear WBHRUS4209,
Thank you for your feedback. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to [email protected] regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care
Like many others, I wanted to return a dress that looked very different when it was received than the picture online. Even though I emailed the customer service email within the return window I still have not received a response.
Reply from Homrain2022-10-31
Dear Customer
Thank you for sharing your review with us. At Homrain we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is [email protected].
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Homrain Customer Care
Exactly what my daughter wanted. Dress was good price and fit her perfect. She’s happy, then so is Dad.
Thank you Homrain!
Reply from Homrain2022-10-20
Dear
Thank you for your kind review of Homrain. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Homrain.com soon!
Best regards,
Homrain Customer Service Center
I’ve tried to email y’all about my dress that I ordered and wanted to cancel it but can’t see to find out how to. I’ve emailed y’all and haven’t gotten a response yet. WBHRUS5096
Reply from Homrain2022-10-18
Thank you for your reply.
We’ve canceled the order. Please note that for the refund, according to the rules of the payment platform, we can only issue you the refund to the Original Card/Account Which You Paid for the order in 5 - 7 working days, which all depending on your bank processing.
We apologize for all the inconvenience caused. Please contact us if you need any further assistance. Hope to serve you in the near future.
I would highly advise to not order from this company. They will not issue a return. The dress didn’t fit. I followed the exact directions for a return that are listed on their website. They offered me a 15% refund and suggested I keep the dress. They said if this wasn’t satisfactory, they would proceed with the return. They will not respond to my email since offering this. I want a full refund minus the shipping and I want to ship the dress back. Unprofessional and very disappointing. Buyer beware.
Reply from Homrain2022-10-17
Hello,
Thank you for sharing your review with us. At Homrain we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is [email protected].
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Homrain Customer Care
Ok finally received my refund. This is like a full time job to keep tracking this bologna. Good luck. I will never do this again!
Reply from Homrain2022-10-15
Dear Customer,
Thanks for your feedback.
Actually, our representatives are trying their best to help during all the process. They are heartbroken when they receive feedback. The refund has been done as we agreed. We will not cheat any of our customers.
Please contact us if you need any assistance and we'd be happy to help! Thank you for your patience!
Have a lovely day!
Homrain Customer Care
I HAVE NOT RECEIVED A RESPONSE FROM THEM AS WELL
I’ve been emailing them since the 8th and I haven’t heard back with instructions on how to return an order…
What am I suppose to do??
Reply from Homrain2022-10-14
Hello,
Thank you for sharing your review with us. At Homrain we pride ourselves on quality and service, so we're truly sorry to hear that your experience didn't meet our standards.
We would really like to help, but we found out you left this review without any order number. We feel sorry about that. Pls, feel free to contact us and provide your order number? Our email address is [email protected].
Our customer service team is here for you, and happy to help if you have any additional questions!
Enjoy the rest of your day!
Homrain Customer Care
Do not order from this company. I just ordered a dress and nothing like the picture. They will not refund my money because has been 16 days instead of 14 days since the delivery of my dress. Complete crap.
Reply from Homrain2022-10-14
Hello,
Thanks for sharing your review with us. At Homrain we pride ourselves on quality and service, so we're sorry to hear that your experience did not meet our standards.
We really want to help and we're sorry about that. We have contacted you by email, please contact us in time
Our customer service team is always at your disposal, and if you have any further questions, we'd be happy to help!
Make the most of your day!
Homrain Customer Service
I have tried to return a dress we received on 10/9/2022 by emailing this company per their instructions. They state they will respond in 24 hours and I have been emailing for three days because they have not responded at all. Our order number is Order WBHRUS4493. They also do not provide a number on their website or anywhere to call them as a follow up method. Please advise if they will send return instructions and if they will provide a refund since we emailed within 24 hours of receiving the dress.
Reply from Homrain2022-10-13
Dear Customer
We're sorry to hear that you were not satisfied with your experience!
We would like to check your situation and provide assistance, our email will contact you and help you solve your problem
If you still need any help, please contact us, we will be happy to help you! thank you very much for your patience!
Have a nice day!
Homrain Customer Service
So, here is my ongoing saga with Homrain. I left a review a few weeks ago and still trying to get my refund. I started emailing them on 9/22 the day I got the dress that didn’t fit. And feathers sewn upside down. Still am emailing them daily. Now today 10/11. So, we are talking almost 2 weeks and still no refund. They first email saying they need a picture of the item I received with the tags. There were no tags attached to the dress. Only tags sewn in the inside with the size. Fine sent them that. Then they give me run around for 2 days in that. Then finally say we will give you 15% off if you keep the dress. No. I don’t want the dress that is too big on top and feathers sewn upside down. Ask for the return address over and over. At least 2 more emails to finally get the address. I send it back through usps I get insurance the whole 9 yards. Because I do not trust this place. Keep my receipt. No word. I email them last Monday saying I know it got delivered and what is the next step. They tell me they need a copy of the receipt of how I sent it back and a picture of the return package with the address. Sent that. They acknowledged that and said they will get back to me when they confirm the packages was delivered. Still waiting on the refund. I have never seen anything like this in my life. And how no one has reported this before and they still have a website that people are purchasing things on. This is a complete scam.
Reply from Homrain2022-10-12
Dear Customer
We're sorry to hear that you were not satisfied with your experience!
We would like to check your situation and provide assistance, our email will contact you and help you solve your problem
If you still need any help, please contact us, we will be happy to help you! thank you very much for your patience!
Have a nice day!
Homrain Customer Service
My experience with Homrain has not been favorable. The dress I received was poor quality and not even like the dress pictured on the website. (The picture they advertised was from another website). There are seams down the front of the dress, and one seam is 4 inches longer than the other. The feathers are sewn upside down and the top of the dress is a different size than the bottom. Homrain will accept returns, but they charge $25 for shipping and only refund the cost of the product. It took several weeks for the dress to arrive; shipping certainly wasn’t expedited. Do yourself a favor and skip this company.
Reply from Homrain2022-10-10
Dear customer,
We apologize for the problem. As for your case, Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
Horrible customer service. I’ve been trying to return 2 dresses I bought for both my daughters homecoming. Both dresses arrived after the dance despite buying them 3 weeks early and paying for expiated shipping. No response to my emails to return. Have now sent 5 emails. Still within 7 days period. The order is WBHRUS2997. Don’t buy from this store.
Reply from Homrain2022-10-08
Dear Leslie Walden
I hope this email finds you today. We had a 7-day National Day holiday before that. On behalf of our company, I would like to apologize for all the trouble you have encountered with this order.
We want to help you resolve the issue as soon as possible, you can send it directly to [email protected] regarding this issue. I hope to hear from you soon. Thank you and have a great day!
Kindest regards,
Homrain customer service
Order # WBHRUS3423 - I have e-mailed @ support.homrain.com and sent messages through FB Messenger and still no response from this company. I am still within the 14 day window to return this dress, but no one from this company will respond or provide the return number. There are many reputable companies that provide excellent customer service. I will never buy from Homrain again.
Reply from Homrain2022-10-08
Dear Nancy Mathews,
Thank you for contacting Homrain. Unfortunately, we could not find any email under your name. Would you please send your email to [email protected] again? Then our pre-sale customer service will contact and help you ASAP. Or you can start a Live Chat with our online sales representatives.
And our customer service team has replied to all the emails, please check your email especially your email spam box.
If you do not find the reply email, maybe there are other reasons why communication is blocked (For example, maybe you typed in the wrong email and we didn't even get your email).
If you have any further questions, please let us know. Have a good time!
Kind regards,
Homrain Customer Care
Order WBHRUS3904. This company is an absolute nightmare, and I will be reporting this. Ordered dress on September 18, still have not received it. Homecoming is in 3 days. I have emailed so many times. The response I finally got was that it shipped out and they included the tracking number and after a week there is still no tracking info with that number. I am also having a massive amount of difficulty getting a refund from the first homecoming dress we ordered at the beginning of September. Such hoops to jump through to even get a return number form, then sending them pictures. They received my return 3 weeks ago. Still no refund. Such terrible service all around. Do not order from this website. There are plenty of others selling the same dresses.
UPDATE: This has still not being taken care of. They were quick to respond to this review with incorrect information, but not the problem. I received the dress AFTER the quoted time at my checkout. Ordered on 9-18-22, received on 10-11-22. Company is terrible at email responses and when you do get a response, the issue is not directly addressed. This company lies. I received an email from them with a tracking number that the dress had been shipped on 9-29-22. Tracking number was unavailable for nine days and when I finally received it on October 11, return address stated it was sent from Ohio, I live in Michigan. It should have not taken 12 days to get here. As of 10-27-22, I still have not received an address to return the dress after many emails sent to them. They have only stated that they will not reimburse the shipping expense, only cost of dress. This whole process is ridiculous. No number to call. Days for them to respond. Problem not being addressed.
Reply from Homrain2022-10-08
Dear***,
Thank you for taking the time to leave a review!
Firstly, All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered)?
The order total time = tailoring time + shipping time
Secondly, Normally it will take 7-12 days for tailoring and 6-10 days for shipping, and I found you purchased order on September 19th. Our tailors have made your dress on October 3rd, and the dress has been finished . We can deliver your dress via USPS today. Here is your tracking number: 93001202241000000000543316, your order is still in transit, the logistics information is normal.
By the way, because of the peak season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
I have recently purchased a dress and paid extra for expedited shipping have been trying to get ahold of customer service for info on it it still has not shipped out stressed out it’s for my daughter homecoming
Reply from Homrain2022-10-08
Hello ,
We apologize for this issue. We really wanted to help, but we noticed that you left this review without any order number, and we couldn't find any orders in your name.
Please feel free to contact us with your order number? Our email address is [email protected].
It is important to us to help you and solve your problems.
Thank you.
kind regards,
Homrain Customer Service
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