Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Written by the business, not verified by us.
Is Homrain legit?
Homrain (www.homrain.com) has a 1.5 out of 5 rating on OK.one, based on 242 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-10-25.
This company should get -10 stars!!!!! They are HORRIBLE!
If I could give this less than one star I would! This company is absolutely horrible! I purchased a dress on March 24th, and paid $200 with shipping. The dress was purchased for Prom, which is on April 10th. Yes, I’m aware that is a little late. However, she just decided she wants to go last minute. It is now April 10th and this time has yet to ship out. Shipping that I paid for was 6-10 business days. I have sent multiple communications and the responses I haven’t gotten range from “We have let the team know of your needed arrival date, but can make no promises” to “ be aware full refunds are only possible if you cancel within 120 hours of the purchase” to “Shipping time frames are NEVER guaranteed”. Not one time has this, suspect at best company even apologized for the horrible Customer Service, for the bs shipping time frame, or for the general lack of clear communication. I am now being forced to despite the charge with my bank, and who knows if I will get my money back or not. And spend more money on an another dress that god willing will be here on time! Save your money, your time, and the headache and order somewhere else. Do NOT be deceived by the reviews on their website. They are an overseas company, who I believe ships from CHINA. They legit have no intention of shipping anything in the time frames you pay for, nor do they have any customer service whatsoever. There is not even a number to call, just a basic email for every department. I will be informing the BBB, and possibly a lawyer. I REPEAT, don’t get scammed by this company!!!!!
Reply from Homrain2023-04-12
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
homrain Customer Care
I ordered my dress about 2 weeks ago and still received it I’ve contacted support 4 days ago and haven’t gotten any response. My prom is soon and I spent $194.99 on it and I feel like it’s a scam. My order number was WBHRUS8594.
Reply from Homrain2023-04-12
Dear Customer
thank you for your feedback
We are sorry for your question, but we are also happy to tell you that your order has been shipped by DHL, and we have sent you the tracking number by email, please feel free to contact us if you have any questions
best wishes
Honrain Customer Service
My order number is WBHRUS8982. I have reached out 3 times to return my dress and have not heard back. It’s been 2 days since my dress came so I am within the time table. Their website says easy returns, but there has been no response to my 3 emails. Would not recommend.
Reply from Homrain2023-04-12
Dear Customer
thank you for your feedback
We are sorry for the problem you raised, we have contacted you by email and helped you solve the problem, please rest assured
best wishes
Honrain Customer Service
I dmed homrain on instagram and they answered immediately which i respect, but when i asked the question of where my order was there was no more answer. my order number is WBHRUS8908 and i need the dress by april 15th, i’m a little bit worried that it won’t come in on time for my senior prom :(… homrain has a beautiful selection of dresses either way and they take time to reply to people which i appreciate.
Reply from Homrain2023-04-12
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 2,
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
WBHRUS8297 is my order number.
We really like the dress and did receive it in a decent time table.
Unfortunately, we need to return it since it is too big around the waist. I’ve emailed the support email several times but haven’t received return instructions. I am within the time frame and hope that the company isn’t stalling on purpose. A better return procedure could help out this company tremendously./
Reply from Homrain2023-04-12
Dear Customer
thank you for your feedback
We are sorry for the questions you raised, we have contacted you by email and helped you solve the problem, if you have any questions, please contact us, please rest assured
best wishes
Honrain Customer Service
WBHRUS8848 is my order shipping dates aren’t true number
WBHRUS8848 is my order number. I have tried to contact this company with no luck. Our order just says processed with no shipping info even though it has been 8 business days since my order meaning it should arrive in 2 days to meet their 6-10 day window. How is that going to happen?
Reply from Homrain2023-04-07
Dear SophiaKissi-Ayittey,
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 1th
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
So the dress is beautiful and I feel like it’s quality- BUT, they do not make returns possible, even though they say they do.
I emailed (per instructions) about returning the dress purchased and the responded in 48 hours asking for pictures to verify size of dress, I emailed pics three days later (as I was out of town) and I have emailed three more times since then with absolutely no response. I believe they do this so that you run out of time for their 14 day return policy from the time you receive the dress. And it has to be mailed back to China! That takes 6-10 days and is not cheap.
I gave up and given the fact that their lack of communication would mean I could not get the dress back within the time table and then I would imagine they would decline the return for that reason, after the trouble and expense. This is just my honest review.
I will not purchase from them or their multiple companies again. I believe, Llella are the same company. Can’t recommend.
UPDATE- they have emailed me and I have forwarded to them emails I sent with the requested information for the return that were sent within their return timeline. If they take the dress back- as they rightfully should, I will update my review. I do not leave reviews lightly and I only do so to help a future buyer avoid a bad exp and or tell them about a really good one.
Update: still ZERO affective communication with return agent Catrina. I have now emailed her the pictures she requested 5 times. Still no resolution.
I DO NOT RECOMMEND BUYING UNLESS YOU KNOW FOR CERTAIN YOU NOT NEED TO RETURN. It is clear they stall and delay return communication until people give up. NOT ETHICAL BEHAVIOR.
Reply from Homrain2023-04-07
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
homrain Customer Care
Received the dress about 4 weeks after ordering- it’s beautiful, and decent quality. Unfortunately, it doesn’t fit so I have initiated the return process (sent email the day the dress was received)…and I’m concerned! It’s been well over 24 hours and no response with the promised instructions. I’ve still got time, but based on the reviews, I’m not getting my hopes up.
Reply from Homrain2023-04-07
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
WBHRUS9113 is my order number. I have tried to contact this company but haven't got any responses, I'd like to cancel my order and receive a refund. it was paid 3 days ago please email me back thankyou.
Reply from Homrain2023-04-07
Dear Customer,
We have cancelled your order and refunded it. If you have any further questions, please contact us. Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
homrain Customer Care
The dresses from this company are absolutely stunning. I receive so many compliments every time I wear one. The styles are unique and the attention to detail is impressive. Highly recommend!
Reply from Homrain2023-04-07
Hi,
Thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this.
Please enjoy the rest of your day.
Best Regards,
Homrain Customer Service Center
I'm literally still waiting on my dress that I ordered 3 weeks ago, at this point I really don't think my dress is going to be here on time. I really should've looked at their reviews before ordering because what everyone is saying about their shipping is true. I ordered a 3-5 day shipping rout and it STILL hasn't gotten here. My order # is WBHRUS8256. It shouldn't still be "processing" after 3 weeks of ordering.
Reply from Homrain2023-04-07
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, I just inquired about our factory again, your clothes are still in production, we will arrange for you as soon as possible , you will receive an email with the tracking number after your order has shipped
have a nice day, hope to your reply!!!
best wishes
Homrain
Please refund because the dress won’t arrive in time now…
I have been trying to reach them because I have received no information on a prom dress I ordered 3/14! It’s been 3 weeks and the tracking system doesn’t work. They have a bogus email on their website so there is no way to get in touch to see about my missing order (order #WBHRUS7888)
Reply from Homrain2023-04-07
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, I just inquired about our factory again, your clothes are still in production, we will arrange for you as soon as possible , you will receive an email with the tracking number after your order has shipped
have a nice day, hope to your reply!!!
best wishes
Homrain
Order WBHRUS7728.
I ordered a burgundy dress with white sequins. I received a red dress with red sequins. The design on the dress is different then what's advertised. I wish I was able to submit photos. I will be submitting the photos to paypals when I file a complaint and I expect a full refund and for you to pay for shipping this back. This is false advertising of your product. The color of the dress, the color of the sequins and the design on the dress.
Reply from Homrain2023-04-07
Hi KimberlyPrehatney
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping.
Our factory has been shipped the order on 3月23
Here is the tracking link:
https://t.17track.net/en#nums=4205511892612903269815100001596454
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
homrain Customer Care
Be careful. Dresses are cheaply made. Returns are impossible. You have to email them, they do respond by telling you to send a pic of the items size tag and they will send instructions for return. They never do. They Wai til you are at your 14 day window and trll you it's too late. Terrible company.
Reply from Homrain2023-04-03
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is [email protected].
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
Wrong dress,wrong color, different color sequins, looks different then advertised
WBHRUS7728 is my order #. I clicked on your tracking you provide and they ask for a way bill # which you don't provide. I did not ask for tailoring of my dress. I have yet to get a response from you and I have sent numerous emails to your customer support email you provide. I have heard nothing and feel discouraged that you seem to immediately reply to these reviews. Try communicating with the customer and you wouldn't get these negative reviews. I have listed my order # above and would like my shipping status or waybill# so I can see the status. It's disgusting that you are not more prepared for these orders when you sell prom dresses during prom season. My order occurred March 12th.
I received my dress today and it was not what was in the picture you advertised. Perhaps my receipt I was to expect a burgundy dress . Per the picture as you advertised it was to have white sequins. I received a cheap looking very red dress with red sequins. The design on your advertisement is not the design on the dress you sent me. I have submitted a complaint to paypals with pictures of your advertisement and the dress I received. I expect full refund, for you the seller to pay for shipping. This is false advertisement of your product. It's disgusting how you are taking advantage of the seller on a product they are buying for such a special occasion.
Reply from Homrain2023-04-03
Hello
I am sorry for disturbing you
Thank you for your feedback, we are sorry for this, your package has been shipped, we have sent the logistics tracking number to your email, and you can check the logistics information, please know
best wishes
Homrain
I ORDERED A SUIT AND SHOES 7 days ago, I ordered it to be here from 3-5 days and it’s still isn’t here, it hasn’t even been shipped out, I have prom April 14 and I’m still waiting for my suit, my order number is WBHRUS8470 and whenever I input it in to track my oder it says unknown, I should’ve read the reviews first because everyone is having THE SAME problems as I am, we’re is my suit, and if it ain’t coming we’re is my money???
Reply from Homrain2023-04-03
Hello
I am sorry for disturbing you
Thank you for your feedback, we are sorry for this, your package has been shipped, we have sent the logistics tracking number to your email, and you can check the logistics information, please know
best wishes
Homrain
AVOID THIS SITE TO SAVE YOURSELF A HEADACHE!!!!
Order number WBHRUS7717. I placed my order March 12,2023. It said tailoring for this dress would take between 7-12 days and shipping 6-10 days. It’s March 29, 2023 and I don’t even have confirmation tailoring is done, and no shipping information. Just my order was placed, they got my money, and I got no dress!!!! What a scam.
You use the same response for everyone!!! YES I LOOKED AT tailoring and shipping days, I wouldn’t have made a review of it weren’t past those days🤦♀️
Reply from Homrain2023-03-31
hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping.
Your order has been shipped by Jitu Logistics, and you will receive an email with tracking number
Pls, feel free to contact us if you have any questions. Our email address is [email protected]. We are always here to help.
Kind regards,
Homrain Customer Care
Just like everyone else, I am being ignored by customer support. I reached out after 20 days (10 to tailor and 10 to ship) and I was re-assured my dress would arrive in a few short days. Today, it still has not shipped and now customer support won't even answer my emails. STAY AWAY from this company. When I came to see if they were a scam I ran into several of these reviews. All recent reviews are saying the same thing. This company is a SCAM!!!!
Reply from Homrain2023-03-30
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is [email protected].
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
I have reached out to your company 4 different times. Each time I am assured that once my order is shipped out I will receive an email about tracking information. I placed my order on March 7th. On your website it says that tailoring will take 7-12 business days to complete, so my tailoring should have been done around March 22nd for the max time that you have stated. I know that it is around prom season but I would like to be informed if my dress is not done. On March 25th I got a response to my email saying that my dress is almost done, and once it is shipped I will receive an email containing shipping information and tracking. Now you have also said on your site with standard shipping it will be 3-10 business days and considering it is over the time for tailoring I am worried that my dress will not be done by April 22nd, the day of my prom. I also have still yet to receive any information about shipping and am getting quit frustrated about this whole situation.
Reply from Homrain2023-03-30
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand
But the tailors in the factory had only two days off. They did not stop tailoring.
Because of the prom season, every tailor works late every day.
We even shipped your order a day ahead of schedule, however we are very sorry for any inconvenience we've caused you.
best wishes
Homrain
My Dress doesn't fit, I would like to return it. received it 2 days ago and have tried to email but have gotten no response. My Order number is WBHRUS7624
Reply from Homrain2023-03-29
Dear
Thank you for contacting Homrain. our pre-sale customer service will contact and help you ASAP. Or you can start a Live Chat with our online sales representatives.
And our customer service team has replied to all the emails, please check your email especially your email spam box.
If you do not find the reply email, maybe there are other reasons why communication is blocked (For example, maybe you typed in the wrong email and we didn't even get your email).
If you have any further questions, please let us know. Have a good time!
Kind regards,
Homrain Customer Care
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