International Van Lines offers local, long-distance, and international moving services to over 150 countries.
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Is International Van Lines legit?
International Van Lines (www.internationalvanlines.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 32% give 1 star; The business has replied to 23% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the staff to be exceptionally professional, polite, and truly helpful throughout the entire moving process. People genuinely appreciate how incredibly careful the workers are with their precious belongings, ensuring everything is handled properly and safely. Many customers note that the entire relocation procedure feels remarkably stress-free, efficient, and smooth from start to finish.
However, some customers also noted severe issues with unexpected price increases and missing items after the final delivery. A few people experienced frustratingly long delivery delays, poor communication from staff, and valuable property arriving heavily damaged or completely broken.
Auto-generated from all reviews of this business. For reference only.
I had a review below and received a reply: I'm posting again because i cannot respond to that reply inline.. I stand by my review, this was a bait and switch which is in now way misleading and exactly describes my experience with IVL. I do not use these words lightly.
HI Paul,
We understand that people like to use harsh and misleading verbiage when they are dissatisfied. Using words like "bait & switch" to make us appear to be some sort of a group of bad people. Under no circumstances do we benefit or want customers to have more than the agreed-upon rate. We schedule movers, containers, documents, etc., based on the information we have and verify. In your case, you needed a 40' HC container, not a 40' container. The cost went up because you had more items. Trust me, if we could have sent everything in a 40' container, we would have. Additionally, the storage increased because you needed more space. Our company does not profit from your needing a larger container, and we did everything we could to accommodate you. We have been in business for 20+ years and handle over 30,000 moves per year, so clearly we are not a "bait & switch" company. With that said, I see you are dissatisfied. I will look over your file and contact you so we can try to reach a resolution.
I stand by my review. In or case WE DID NOT need the 40' high cube container we were told we did- the container was completely empty for the last 6' and had a 2' gap at the top along a further 20'length of the container before it was filled to the roof. The difference in size between a standard and a standard high cube is 12 cubic metres. We had 20 cubic metres empty. About half the wardrobe boxes they packed everything into were only 50% full, leaving another approx 5-10 cubic metres of wasted space. The responder also said they would review and contact me - they did not.
They will promise the moon at signing time and collect your hard earn dollars for a deposit and commitment to them. They will show up in a timely manner and collect more money and your things. Then hide until they can figure out how to deliver your things. To date we are without our entire home of items for 25 days. Now we are getting. “it’s the bust season”. now we are getting. contracturally we have 21 BUSINESS days to deliver. meanwhile half our hold is in a warehouse 661 miles away. and the other half is 880 miles away where we moved from due to they didn’t have a large enough truck from the get go!! air tag as many things as possible ! the small investment in some AirTags will atleast show you were they have your items. first time today. 25 days in and I got I’m sorry and then lectured not to use foul language. 😂 everyone we know and talk to has never seen anything like this. I borrowed that line from Trump. “No one has seen anyone like it. ever. thank you for your attn to this matter.
I tottaly recomand the boys it was super easy moving process
Reply from International Van Lines 2026-06-03
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
When I rang to get advice and a quote they were very helpful and compared to other companies they were the most professional with there advice and price was well within my budget, they gave me exact times of picking up my stuff and had extra coverings for my delicate collectables an moved my stuff as if it was they’re own, anything that had to be secured and covered with moving blankets and used proper snap straps so it was all secured,I was impressed with the help they gave they even took time to help pack things we were still putting in boxes, what can I say the were well presented and spoke and did everything in a professional manner, we put labels on everything like the rooms stuff had to go in, it made our move really smooth, they gave me a date my stuff would arrive and time an they didn’t disappoint they made sure every box went to the right rooms and all my white goods and dining tables and lounge were all in perfect condition my wife was so happy her cupboards and cabinets weren’t damaged at all I did mention they strapped everything with care and all my electronics weren’t damaged and they even offered to set it up for us but I was so grateful because of there work ethic and how professionally they did everything that made our move swiftly safely and on time, so from a phone inquiry to our new place took a lot of stress off my mind, you hear so many stories of people moving and things have gone missing or damaged but I had none of that they came prepared for all situations you could think of to keep everything safe and secure I would recommend them to everybody.
Reply from International Van Lines 2026-06-03
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
100% recommended for careful and stress free moving
Absolutely the best, i moved stress free and the communication was amazing with them. Took great care of everything as well. Would recommend if you’re looking to move.
Reply from International Van Lines 2026-06-03
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
Great Customer service, good communication and on time, will definitely use them again, thanks!!
Reply from International Van Lines 2026-06-03
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
Affordable rates and amazing crew. They wrapped all my furniture securely and finished the move in record time with zero damage. Just don't rush the booking!
Reply from International Van Lines 2026-05-28
Thank you for taking the time and leaving a review. We're happy to see that everything went well and feel free to reach out with any questions.
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
The service was awesome and the help they provided when i was moving my equipment was superb.
Reply from International Van Lines 2026-06-03
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
Thanks for taking the time. We appreciate the feedback, and we are happy that everything went according to your expectations. Feel free to reach out if you need any further assistance.
If I could give more than 5 stars I would! International Van Lines was extremely professional and made everything stress free and seamless! I would 1000% recommend and use them again!!
Reply from International Van Lines 2026-05-28
Thank you for taking the time and leaving a review. We're happy to see that everything went well and feel free to reach out with any questions.
Although they managed to deliver our stuff on time and intact, the process to get here was infuriating. I ended up dealing with 6 different people through the process and each one seemed to tell me different things. Initially, I was quoted one price and thought that was agreed upon, but no. After I got the cashiers checks made out for that price I find that, no, the price has gone up. Then when the driver and his crew had loaded the truck, I was given another, higher price because the sq footage had not been estimated correctly. Excess payment had to be made through Zelle or Venmo to employee email addresses of some of the people I’d communicated via email previously. Good thing I was expecting the price to go up, but not every time I turned around. Then when all was packed and sent on its way, I crossed my fingers. When we were one day away from our new home, I got a call from the driver asking if he could deliver that day. No. We had agreed on the day after or later, so no. We weren’t even in our new state yet. Finally, the day came, the driver arrived and got ready to unload. With no crew. Apparently IVL did not have workers available to help him unload. My wife and I did what we could to help, but he did the bulk of the work by himself, furniture and all. I’m amazed he didn’t get hurt, or that this wasn’t an OSHA violation in itself.
Did they do their job? Yes. Everything arrived safely and intact.
Could they improve their processes? Definitely. From start to finish, I felt like each person I talked to had no idea what was going on, and their payment practices seem shady, or at least inconsistent.
Reply from International Van Lines 2026-05-28
Hi Philip, thank you for your honest feedback, and we are sorry that we did not earn 5 stars. We handle over 30,000 moves annually, and our complaints amount to less than 1% of the volume we move. We want to make things right. Although we did not provide services up to our standards, I will email you so we can try to make up for the issues. Thank you again for taking the time, and I will speak with you soon.
If I could leave negative stars I would! Initial contact with Arthur, who set up my move, was promising. He was very polite, helpful, not at all pushy like some. Assured me IVL handled their own moves, no 3rd party charlatans. The gentlemen that picked up my things were very polite and handled my things with care. No name on the side of the box truck they came in but had IVL paperwork. From there it all went downhill. I told them they could go directly to drop off but that fell on deaf ears as it took a week for my things to arrive. They must have taken it to their 'so called' storage facility. I have no idea what happened between my pick up and drop off but these people have absolutely NO RESPECT OR REGARD for peoples things. Some third party company called American Knights brought my things in a semi, they were crammed in a maybe 3 foot deep and 10 to 12 foot high area at the back of the semi. The driver was very strange and would not bring the truck into my neighborhood until I drove him in to see if his SEMI TRUCK would fit in my residential area. He also tried to extract payment at the parking lot I had to pick him up at! Everything was filthy, including items INSIDE the boxes!! Boxes looked as if they had been drop kicked into the truck, they were torn, bashed, open etc. 65 inch TV was broken, kitchen garbage can smashed, glass on the tv console was broken and wood was gouged, various items in boxes CLEARLY marked fragile were shattered, dishes, vases, etc. The list goes on. They even managed to tear up two rubbermaid outside trash cans! I would not, in a million years, recommend this company to ANYONE. Run fast and run far before you ever consider using them to move what is basically your life. They hold it in their hands, and I can only assume they take some kind of pleasure in hurting others. I have learned a hard lesson here, but if I can save someone else this experience it will almost have been worth it.
Update on 6/4/26: They use a 3rd party for damage claims and at the end of all this they are offering to settle for $188.00. Total joke.
And everything does align.
Update on 6/19/26: Was never contacted to 'speak' about my experience, by email or otherwise. Still haven't seen the whopping $188 bucks.
Reply from International Van Lines 2026-06-03
Hi Gwen,
I read your review. First, I am sorry to see that you were less than satisfied with the service. It's never our intention to provide a bad service, and if we messed up somewhere along the line, we will take responsibility. I took a look at your file, and some parts of your review don't entirely align with the information I have, so I am going to email you to see if we can speak. I understand that you are dissatisfied, but we are willing to do what we need to do to try and correct the situation the best we can. Once again, I am sincerely sorry about any stress you've experienced, and I will work on this right away.
If you are moving, get with this moving company because doing everything by yourself can be stressful and tiring for no reason. They move your stuff faster, keep your furniture safe, and save you from hurting your back trying to carry heavy boxes all day.
Reply from International Van Lines 2026-05-28
Thank you for taking the time and leaving a review. We're happy to see that everything went well and feel free to reach out with any questions.
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