International Van Lines offers local, long-distance, and international moving services to over 150 countries.
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Is International Van Lines legit?
International Van Lines (www.internationalvanlines.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 32% give 1 star; The business has replied to 23% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-09-01.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently find the staff to be exceptionally professional, polite, and truly helpful throughout the entire moving process. People genuinely appreciate how incredibly careful the workers are with their precious belongings, ensuring everything is handled properly and safely. Many customers note that the entire relocation procedure feels remarkably stress-free, efficient, and smooth from start to finish.
However, some customers also noted severe issues with unexpected price increases and missing items after the final delivery. A few people experienced frustratingly long delivery delays, poor communication from staff, and valuable property arriving heavily damaged or completely broken.
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The sales process was excellent — very informative, responsive, and supportive throughout. I felt confident moving forward based on that experience.
The pickup process was fine overall, but unfortunately the delivery experience was far from ideal. Several items were damaged or missing, including cushions, coasters, cracked TV screens, a partially destroyed TV console, and multiple pieces of broken glassware. It’s difficult to determine whether the damage occurred during pickup, storage, or delivery. While the delivery was handled by one of their partner firms, it is ultimately IVL’s responsibility to ensure their partners meet appropriate standards.
I was also uncomfortable that the foreman asked me to sign the delivery paperwork before they had even begun unloading. That felt inappropriate given the circumstances.
If you choose to work with them, I strongly recommend purchasing third-party moving insurance with a low deductible — you may need it. Additionally, my experience with the claims team was quite unpleasant.
Overall, while the initial sales experience was strong, the execution and post-delivery support fell significantly short of expectations.
They were late, had terrible communication, my tv arrived broken because they set a mattress on top, and they forgot/lost my living room chair. The team who picked up my stuff moved quickly, and were professional, but my drop off team was the opposite.
They made my moving at short notice so much easier. The employees were polite and courteous. They also were careful with my more fragile belongings and arrived at my new place in a timely manner.
I am writing this review to express my…dissatisfaction
I would like to clarify that I am still waiting for a proper response and a solution regarding the missing items from my shipment.
At the moment, I am in contact with another manager from the company who has reached out to me in an attempt to resolve the situation. This is not the same person I originally dealt with. Previously, Mr. Restrepo informed me by phone that my belongings would remain stored for three months in a warehouse in Coral Springs. Unfortunately, this agreement was made verbally and I do not have written proof of that conversation.
Instead, my belongings were moved to New York without my consent. I do not know whether the items were lost during the transfer from Miami to Coral Springs or from Coral Springs to New York, but several boxes and personal belongings are missing.
I am currently sending photos and a detailed list of the missing items to the new manager in order to try to reach a fair resolution.
I have already explained that if this situation is properly resolved, I will remove all the reviews and posts I have written regarding this matter. I am not asking for anything unreasonable. I simply want my belongings returned or for the company to take responsibility for the missing items.
For now, I am waiting for a solution. I also appreciate platforms like this that give customers a voice, but I am actively trying to resolve this directly with the company.
If the issue is resolved, I will gladly remove the reviews and I acknowledge that the invoice has been paid, and therefore I am requesting responsibility to be taken for the items that were lost. I acknowledge that the invoice has been paid, and therefore I am requesting responsibility to be taken for the items that were lost.
Thank you.
Reply from International Van Lines 2026-02-26
This is the third time this consumer has posted on TrustPilot. She is attempting to disparage the company by claiming she had missing items. However, we have documents showing that she checked off on everything that was delivered and even said we did a good job!. She is claiming that $7,000 worth of purses is missing, which is not true. We have handed the case over to our attorney, been in communication with TP, and will pursue action as needed. We have been in business for decades and handle thousands of moves. We get complaints from time to time and always take responsibility. However, in this case, the consumer is trying to scam the company, and we will be making this public. Remember that anyone can say whatever they want. It doesn't make it true.
They made the whole process so much easier, and were super helpful with moving. They were very considerate and treated my belongings like their own. Definitely recommended.
Title: Premium Price,Tampered Packaging, and World-Class Attitude
I paid over $13,000 to International Van Lines (IVL) to ship my household goods from Florida to Dubai. Once they received full payment, communication became completely non-existent.
While my belongings were kept in IVL’s warehouse, I was repeatedly told everything was “safe.” During this period, when I called to ask for updates, every single person I spoke to was rude, dismissive, and eager to push responsibility onto someone else. The only customer service representative even hung up on me — apparently another premium feature included in the $13,000 fee.
After delivery, I discovered high-value items missing. The outer plastic box was intact, but an internal vacuum-sealed bag had been forcibly torn open, with expensive items selectively removed while cheaper ones were left behind. Another sealed bag was completely missing. This damage was not visible at delivery and could have occurred while my belongings were stored and handled in what IVL described as their “safe” facility.
If you’re considering an international move and expect professionalism, communication, or basic respect for your property after payment is made, I strongly recommend looking elsewhere.
Reply from International Van Lines 2026-03-05
I took a look at this issue and listened to the recorded conversation. We did not hang up on you; that is false information intended to disparage the company because something did not go as planned. With that said, we always strive to provide consumers with a good experience, and if we mess up, we will fix the issue. We will reach out via email to discuss and resolve any claims you are making.
They kept us updated at every stage, handled customs paperwork professionally, and our package arrived on time and in good condition. I had a terrible experience with the last company I used for this same package and it didn’t go well.
A little trust issue, but I wasn’t scammed this time , lol 😂. Thank you 😊
Reply from International Van Lines 2026-03-05
Thank you so much for your feedback, and we are happy to see that you had a good experience.
Unfortunately, this was a very disappointing moving experience. Many items were not wrapped at all, and others were inadequately protected. The loading and delivery felt rushed and haphazard, which resulted in lost items and noticeable damage to belongings that should have been handled with care. I expected a professional move and basic protective measures, but that standard was not met. I would not recommend this company. I feel a duty to give reviews as I’ve benefited from such over the years. I’ve given many positive reviews via Google. I reserve the unfortunate negative reviews for Trustpilot.
Reply from International Van Lines 2026-03-05
If this is a genuine review, feel free to reach out regarding your complaint. Based on all your Trustpilot reviews, it appears no company can meet your needs, and we are sorry to hear that. We are good people and a good company, so if you have an issue, feel free to contact us, and I guarantee a resolution. Thank you
Misleading, rude, unprofessional, and dodgy. This company stays on the very edge of what is legal when dealing with customers and their items. They handled our household goods unprofessionally and damaged our furniture, damaged our home, and were unprofessional when it came to timelines and payment. They may not have many poor reviews on some websites, but that might be because the fine print in their settlement contract bully's customers into agreeing not to talk about the terms if they choose to accept their payout of insurance for damaged goods. The movers were confrontational and unprofessional. When we asked for help from IVL, they were dismissive and unhelpful. When it came time for the insurance to pay out on some very large permanently damaged items due to negligence on the movers part. If you file a claim and accept a piddly payout amount for your damaged goods, you supposedly are not allowed to leave a poor review. Terrible moving company who raised their prices sky high after packing, and were unresponsive and rude when we called them about the issues.
Reply from International Van Lines 2026-03-05
First, we are sorry that you had a bad experience. We want to make all customers happy, and unfortunately, in business, sometimes, which is not an excuse, but an admission that if we mess up, we will fix it. However, we also know that when people are mad, they tend to bend the truth to make it appear worse than it really is. We would be more than happy to chime in and resolve any issues. Thank you for your feedback, and we look forward to a resolution.
I would not wish my experience with IVL on anyone—it was truly a horrible experience, negative in every aspect.
Communication was poor and inconsistent: I was contacted promptly when payments were due, but otherwise left in the dark about timelines, progress, and critical updates. At one point, IVL even forgot to process and communicate a required payment, which caused additional delays and significant stress.
The packing was shockingly unprofessional for an international move. The packers arrived four hours late and took two full days to pack a two-bedroom apartment. High-value Italian design furniture was wrapped in paper only. Fragile ceramic tiles were thrown diagonally into a box with no protection. Most alarming, a two-meter marble slab—one of the most fragile items—was wrapped in paper and left unsecured in the container, outside of the strapped and protected items, free to slide around during transit. Unsurprisingly, it arrived broken into three pieces.
Organizationally, the shipment arrived months late—which can happen—but there was absolutely no proactive communication about delays, timing, or shipment progress. Reassurances given beforehand about special care and oversight were simply ignored.
When I raised concerns, the response was dismissive and unapologetic. I was even told, verbatim: “You know you are not the only client IVL has.”
I have moved and shipped overseas many times, and I have never experienced anything close to this level of negligence, disorganization, and disregard for a client’s belongings. I would never use their services again, and I strongly advise others to look elsewhere for any international move involving valuable or fragile items.
this company was amazing!! They listened to all my concerns about moving and did such a great job with their services. They were very useful, patient and very careful with my glass figures! thank you so much, will be sure to choose this company again.
I was moving across several states and didn't want to deal with the hassle of moving all my household items myself. I looked around online and International Van Lines had the best reviews.
I was nervous about some of my items being broken or stolen but everything arrived as it was packed, no damage, no missing items.
Honestly with the help unloading into our new place, the cost was well worth it and well exceed the "value" we would have spent with a do it yourself move.
If we have to move again, I would use them again 100 percent.
I had a wonderful experience with International Van Lines for my move, moving from one city to another. They arrived exactly on time. They were very professional and respectful of my belongings . There also wasn’t any hidden fees, the price that I was quoted was my final prices. I highly recommend them for anyone is needing movers.
We had our move scheduled from Illinois to Exeter-UK. The company had us pack all our stuff on boxes, and the final cost of the move would be estimated at the port based on the final volume of the freight. We were provided with an inaccurate volume estimate to aim for based on our budget and on our initial quote. The initial quote was for 100 cft and the company suggested that we aimed for 70 cft after signing the contract. The reason for this is because the volume of the freight changes at the port after having all stuff palleted. We packed and measured every box and made sure that the total volume was under 70 cft. We the realized that at the port our stuff measured 160 cft, so the final price was $1,000 in excess of the initial cost. The company did not give us a refund, because they claimed that the freight volume estimated at the port was the final price tag. We found it to be unfair and dishonest.
I would like to thank these movers for helping me out. They were very professional and genuine, they came and did what needed to be done without no mistakes happening.
Nico and his team from international van lines handled my move with professional care and did a fantastic job given I had a short timeline due to another moving company failing to get documents and quotes to me on time. I really appreciate their support, the movers packed everything carefully and well, no damage, no missing stuff, my car was shipped as is in great shape. They made the move a lot easier and if I ever move back to America I will probably be contacting them again.
This is a great company to use the customer service and the information that was given was awesome I would definitely recommend them to family and friends I needed help with a basement move and they helped me with everything and the quotes were great one of the best moving companies I've used
This moving company pulled up on time, handled my stuff like it was theirs, and didn’t break or lose a thing. If you want a moving company that gets it done fast , this is the one.
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