International Van Lines offers local, long-distance, and international moving services to over 150 countries.
Written by the business, not verified by us.International Van Lines (www.internationalvanlines.com) has a 3.6 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 32% give 1 star; The business has replied to 23% of negative reviews; Reviews mostly discuss Product, Price. Last updated 2026-09-01.
Most reviewers were somewhat happy with their experience overall. Consumers frequently find the staff to be exceptionally professional, polite, and truly helpful throughout the entire moving process. People genuinely appreciate how incredibly careful the workers are with their precious belongings, ensuring everything is handled properly and safely. Many customers note that the entire relocation procedure feels remarkably stress-free, efficient, and smooth from start to finish. However, some customers also noted severe issues with unexpected price increases and missing items after the final delivery. A few people experienced frustratingly long delivery delays, poor communication from staff, and valuable property arriving heavily damaged or completely broken.
Auto-generated from all reviews of this business. For reference only.EXCEPTIONAL! I had a hard time finding someone to handle my items with the utmost care through the long distance move. When I called and worked with International Vans Lines they had been more than professional they were perfect in handling fragile items during the move
They are reliable transportation who gives you all the information and provides safe care for a cheap price
I always dread moving because of the amount of time it takes to move each piece of my furniture. With Van Lines, they were prompt, professional and made me feel as ease as they moved everything I had. They treated every piece as though it was their own. Never once did they bumps the walls or anything. Honestly, impressed. Definitely recommend them!!!
This company is very responsible and respectful. Due to past experiences, I was nervous on hiring a moving company but they handled my items with care and showed up on time. I highly recommend them to anyone that asks!
My experience was 100% excellent.They helped me moved everything neat and perfect. I would most definitely would recommend them.They price wasn’t too high it was just perfect. Thank You Guys!
Very well-mannered and professional. Very organized and neat with everything. I would recommend them to others they are a great company to work with.
So recently I've had a great experience with this company. And Id love to publish that this company is very reliable and have good workers to work with ! They are fast and efficient, and listened well to what I wanted.
We recently moved cross country from California to North Carolina. We researched and spoke with 3 companies, based on ratings and reviews, and eventually selected International Van Lines (IVL). It’s true what people say about reviews – are they real or are they bots? I can only say that our experience with IVL was a horror show. It was the move from hell! When I initiated the contract, their communication was virtually instantaneous. After I paid my deposit, the communication was virtually non-existent. It would take days or even a week before anyone got back to me. And that was before we even moved. The chaos started the day the movers came to load up our household goods. First, the truck arrived late, and they had a hand-painted cardboard sign on the door of cab that said “IVL”. Clearly not IVL movers but a third party. As they neared the end of loading up, they realized the truck they brought wasn’t big enough, so they had to go get another one. They also ran out of tags for all our goods and had to handwrite on the ones remaining. The home office had miscalculated the size truck that was needed. Not a good sign and it turned out to be a huge when it came to lost items. Then it got worse. I had notified IVL of our move-in date a full 38 days before the actual move-in date! They noted it and then for a month I never heard a word. I sent emails and voice mails and texts for over 2 weeks before someone got back to me saying “Your move is still 2 weeks away, so you won’t hear from us until a few days before. Emails will not be answered until then.” Two days before the delivery date I called and emailed again. Crickets. Finally on the day of the scheduled move, I called asking the ETA of the movers. The person I spoke to said there would not be a delivery for us that day. I asked when we can expect delivery but she couldn’t answer. I then asked, “Do you even know where our stuff is?” She paused (not a good sign) and said, “I will have to get back to you”. She did, about an hour later. She told me our goods were still in California and nothing had been done to initiate the move. We were stunned! We then asked when we could expect delivery and she could not tell us. Two weeks after the scheduled delivery date our goods finally arrived. Someone at IVL said they were allowed to take up to 2-21 days to deliver. I said that’s fine, but you had 38 days to get it done and now you tell us you are going to add another 2-21 days onto the delivery date! But that wasn’t the end of this IVL mess. The driver showed up with the truck with our goods, but he was alone and said we might have to wait until the next day so he could get some help. He then told us he was placing an ad on Craig’s List to try and get people to help him to unload. At that point, I notified IVL’s dispatcher and told him, “What the hell kind of organization are you running?” To date he has not replied. Maybe he doesn’t know how or what to say. Once we finished unpacking, we were missing 7 items and had numerous items broken. But that was bound to happen. Since they miscalculated the size of the truck and the number of labels for each of our items, it was a no brainer that the ones they had to hand write on were probably never going to reach us. Standing in our driveway on moving day watching these guys scramble, we knew it would be a miracle if all our goods arrived. And they didn’t. All we can say to those of you who may be considering IVL for your move – DON’T!!! There are other companies out there that must be better. The IVL website claims they are recommended by Forbes. Maybe they are, but who really knows? Is it a true review or was it purchased? I can’t believe a company like Forbes would ever endorse a company like International Van Lines if they knew what a terrible company it is. IVL gets an “F” for service, communication, honesty, and commitments. If you do hire IVL for your move, you do so at your own risk. You have been forewarned!!!
My sister in law moved back to Ohio from Florida. They went above and beyond helping get all her things from Florida to Ohio. I was a little nervous trusting a stranger with her whole life on a truck. They arrived earlier than expected and made sure all boxes where put im the correct room
Highly recommend International Van Lines. This company has very affordable prices. The staff is very friendly and professional. Thank you International Van Lines for the hassle free experience.
This company knows how to get the job done right. Their prices are reasonable and they get it done in a timely manner. Professionalism at its finest. I would recommend them to anyone.
the company was very easy to work with. explained everything to me about the moving process. prices are reasonable and easy to work with. highly recommend them when your moving!
BEFORE YOU DECIDE -- PLEASE READ THIS REVIEW Having had bad experiences in the past, I decided to try IVL based on their many good reviews. What sold me were statments from the sales agents (also in their online marketing material) that they have their own team of movers. That was supposed to ensure some level of quality and provide more comfort. They lied to me. We received local day laborers and they didn't send enough people. Our move was a complete disaster. As for the 24x7 service they promise? Well--as I was told by the client service team I called for help, it's not available on weekends and they take 2 days to get back to you. PLEASE learn from our mistake. This was the single worst experience we have had with ANY company for ANY service. Hidden costs, cash payments without receipts, and lots of moving-day surprises will turn what should be a happy day (moving to a new home) into a nightmare. Do not fall for the internet hype.
My experience was great from start to finish. The team was professional, responsive, and made everything easy to understand. They kept me updated throughout the process and answered all my questions quickly. I really appreciate the great customer service and how smooth everything went. I would definitely recommend them to others.
I cannot emphasize enough what a poor choice it is to contract this company!!!!! I wish I had read reviews before I made the mistake of hiring them. They will contract a 3rd party and place all blame on them for any damages or losses. Your art will not be safely packed; canvases will get ripped; frames will be chipped. They will lose small crucial parts of furniture, making it impossible to reassemble your furniture, causing you to replace the things you just shipped. Furniture will arrive scratched and damaged. Furniture they don’t ruin with scratching, they’ll bind with shipping tape, ruining the varnish. They’ll crush and destroy expensive shoes. They’re extremely rude: Lisa and David especially treated us like we were inconvenient children. They won’t communicate crucially important information until the day of your move, causing you to have to get rid of expensive items; they won’t ship liquids of any kind, or e-bikes; we had to let go of a wine library of many dozens of bottles; we’re professional performers and had to let go of thousands of dollars in supplies; we’re professional performers had to let two e-bikes go. The info they do communicate will be incorrect; they told us our port of call doesn’t permit e-bikes, liquids, or wine; customs told us the opposite when we arrived. Our quoted price increased by many thousands of dollars. They’ll recklessly pack your belongings and then on the paperwork claim your belongings were “PBO” packed by owner. They stripped nuts on e-bikes and furniture ruing both.
If you want to get the job in a timely matter that I highly recommend giving an international van lines a call. I was highly impressed from my first phone call until after the move with how professional friendly and the stress free process. They really went above and beyond by every expectation thank you for all your help.
I CAN HONESTLY SAY I WAS VERY IMPRESSED WITH THIS COMPANY THEY TOOK THERE TIME GOT EVERYTHING DONE IN A REASONABLE MANNER I 100% RECOMMEND THIS COMPANY
I was very skeptical about hiring another company to help me move because of past experiences. But I knew I couldn't do it on my own. So I decided to give International Van Lines a chance to help me move from my home to a storage unit since I just sold my house. I had scheduled them to come on a monday at 9am and they showed up exactly at 9am to help me move. They took care of my items as if it was there own items. International Van Lines were very professional and very kind. I had a few things I was not able to get packed up and they even helped me pack the last few items I had left and treated me as if I was one of there own and not as if I was a stranger. I Definitely give them a 1000/ 10 if I could. There rates are very reasonable. I will be hiring them again when I buy a new house to have them help me move from my storage unit to my house
I’m happy with this company. honestly I was a bit skeptical at first but once I communicated with the staff all my worries went away. They are reliable and affordable. I’m thankful for the time they took to reassure me that everything will be fine.
Their staff communicated clearly throughout the process, provided a fair quote, and delivered on schedule. The movers handled my items with care, and everything arrived in good condition. Overall, they exceeded my expectations, and I would highly recommend them to anyone planning a similar move.
101 reviews matching
PODS Moving & Storage
U-Pack Moving
movingapt.com
Uhaul
Safeshipmovingservices
American Van Lines
Colonial Van Lines
Allied Van Lines