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Electronics & Technology

IPVanish

ClaimedCollecting reviews

202 reviews

3.9202 reviews
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About IPVanish

Data updated
Website
www.ipvanish.com
Category
Electronics & Technology
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
91% (43/47)
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18005915241[email protected]www.ipvanish.com

About this business

IPVanish is the only true Top Tier VPN service in the world. This means we deliver the best VPN speeds, the most secure connections and the most competitive pricing anywhere. Our network spans 40,000+ IPs on 1,400+ servers in 75+ locations, giving users the ability to surf anonymously and access blocked websites from every corner of the globe.

Is IPVanish legit?

IPVanish (www.ipvanish.com) has a 3.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 91% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently highlight how simple the setup process is, allowing them to protect their devices quickly without any technical complications. Many people note that the software runs smoothly, providing a dependable connection that works wonderfully for everyday streaming and online privacy. Though some reviewers were not happy with unexpected subscription costs and steep price increases during the renewal period. Consumers also mentioned encountering frustrating obstacles when attempting to cancel their plans or communicate with support agents for account issues. Others experienced difficulties with connection stability and account access after using the service for an extended period.

Auto-generated from all reviews of this business. For reference only.

What people say

I
Indrek PloomEstonia · 10 reviews · Experienced 2026-03-03 ·

While the service itself is fine

While the service itself is fine, I cannot give it more than 1 star due to shady subscription policy. My subscription period is about to end in a month time and I wanted to avoid the issues others report here. But no way it works. First, I got an email informing about new period starting soon and I will get invoiced, although I had auto-prolongation setting off long ago. When I saw the price for next period was tripled for me, I wanted to cancel the subscription as I should be able to do anytime. I got a discount offer without numbers but percentage of unknown base. When I took the ping in a bag to see what happens, I didn’t get any update on the web page over new sums. Still old sums, When I tried not to take the offer and still cancel upcoming subsection, I got an error of course, every time. So convenient just give user an error. By the way, it was exactly the same 2 years ago! Additionally, you cannot cancel your payment data. It’s there for their exposure. When I contacted support, they didn`t reply to me. I waited over an hour. Good that they have old card data so they cannot charge actually. What a shady way to make business -reply to vocal ones and keep rest in prison. Instead of replying me a stamp AI reply, please rather post how you plan to stop this madness for everyone.

Reply from IPVanish2026-03-03

Thank you for sharing your feedback. We genuinely apologize for the frustration you’ve experienced regarding your subscription renewal and the technical errors you encountered while trying to manage your account. We strive for transparency in our pricing and a seamless experience for our users, and it is clear we missed the mark here. We would like to investigate why your support requests went unanswered and ensure your subscription is handled exactly as you intend. Please contact us directly at [email protected]. We will prioritize your request and work to resolve these billing and account issues immediately.

Krazy Sexy KoolUnited States · 1 review · Experienced 2026-02-27 ·

Please Read The Fine Print, Buyer Be Aware!

I canceled my subscription before the due date and still charged $109. You have 30 days from original contract to cancel or pay forever! Then they tried to sell me a subscription for $38, if I don't use the service why would I pay? This is ridiculous! I never heard of not being able to cancel a subscription! DO NOT BUY!!

Reply from IPVanish2026-03-02

Thank you for bringing this to our attention. We sincerely apologize for the frustration regarding your billing and the cancellation process. This is certainly not the experience we want for our customers. We would like to investigate your account immediately to ensure this is resolved correctly. Please contact us directly at [email protected] so we can prioritize your request and look into your refund eligibility. We value your feedback and hope to make this right. Best regards, The IPVanish Management Team

michelleUnited Kingdom · 11 reviews · Experienced 2026-02-23 ·

Customer service is terrible

Customer service is terrible. Dont answer emails. Still being charged for two months even when canceled

Reply from IPVanish2026-03-02

Hello, thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the ongoing charges you've experienced after your cancellation; this is certainly not the level of service we strive to provide. We want to investigate why your emails haven't been reached and resolve these billing discrepancies immediately. Please reach out to us directly at [email protected] so we can prioritize your case and ensure your account is handled correctly. Best regards, The IPVanish Management Team

S
StuntmanCanada · 1 review · Experienced 2026-02-27 ·

Went to cancel my subscription before…

Went to cancel my subscription before my renewal and the support denied my request and is stating its their policy to charge a customer even though the client has requested a cancellation.

Reply from IPVanish2026-03-02

Hello, thank you for sharing your feedback. We are genuinely sorry to hear about the frustration you’ve experienced regarding your cancellation request. At IPVanish, we aim to make our billing processes as transparent as possible, and it’s clear we missed the mark in providing you with a seamless experience. We would like to look into your account details and the support interaction you mentioned to ensure this is handled correctly. Please contact our leadership team directly at [email protected]. We will prioritize your request and work toward a resolution for you.

Salman Aeesha OyindamolaNigeria · 1 review · Experienced 2026-02-25 ·

There customer support Tina is just…

There customer support Tina is just unprofessional disconnecting in between conversation to subscribe problem wen u eventually subscribe to create an account is war no support in place bad experience so far

Reply from IPVanish2026-02-26

We are truly sorry to hear about your experience. Providing professional support and a seamless sign-up process are our top priorities, and it is clear we missed the mark during your interaction. We would like to investigate why your connection was dropped and ensure your account is set up correctly. To help us make this right, please contact us directly at [email protected]. By reaching out to this address, your request will be prioritized so our management team can personally assist you. Thank you for your patience, and we hope to resolve this for you quickly.

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