iSpring is a global leader in creating award-winning software for eLearning. Since 2001, iSpring Solutions, Inc. has helped thousands of businesses worldwide advance their corporate training and spread best business practices. iSpring is recognized for its beautifully engineered products and exceptional service.Over 61,000 customers from 173 countries choose iSpring for its reliability and high performance. The customer list includes 198 of the Fortune 500 companies, government agencies, and educational institutions worldwide: Microsoft, SAP, Boeing, Dell, Adidas, Procter & Gamble, PepsiCo, Volkswagen, Massachusetts Institute of Technology, University of California at Berkeley, Stanford and Harvard Universities.
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Is iSpring Solutions, Inc. legit?
iSpring Solutions, Inc. (www.ispringsolutions.com) has a 4.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 20 of them were added in the last 12 months. Last updated 2026-09-06.
I have had a very positive experience with iSpring. The platform is easy to use, reliable, and helps streamline the content development and localization process.
What stood out most was the excellent support from the iSpring team. They responded promptly, took the time to understand the issue, and provided clear, practical solutions to help troubleshoot it. Their guidance made it much easier to identify the best approach and achieve the desired result.
I truly appreciate the professionalism, responsiveness, and dedication of the support team. It's reassuring to know that knowledgeable assistance is available whenever needed. Highly recommended!
Hi Raj, thank you for your kind feedback! We’re glad to hear that our customer service team was made a positive difference in your experience. We truly appreciate you taking the time to share this!
Excellent response and outstanding customer support, especially from Harshit Ramesh. He was professional, attentive, patient, and genuinely helpful throughout the interaction. His clear communication and responsible approach made the experience smooth and reassuring.
I truly appreciate the effort and support provided by Harshit. Excellent service and highly recommended!
Reply from iSpring Solutions, Inc.2026-09-02
Hi Manickavalli!
Thank you so much for your thoughtful feedback! We’re glad to hear that you had such a positive experience with our support team. We’ll be sure to share your kind words with Harshit.
Thank you again for your trust and for taking the time to recommend us! 😊
Smooth experience with iSpring support team. Got my issues resolved quickly. Happy that they are prompt in replying and resolving your issue. Thank you iSpring support team, especially Harshit, who has supported me few times with the issues.
Reply from iSpring Solutions, Inc.2026-09-02
Hi Aditya!
Thank you so much for your kind feedback! We’re happy to hear that you had such a smooth experience with our support team and that your issues were resolved quickly.
We’ll be sure to share your appreciation with Harshit. Thank you for taking the time to share your experience and for trusting the iSpring support team! 😊
Jonathan asked my call on the second ring. He is knowledgeable about his products answered my question in minutes. Great company
Reply from iSpring Solutions, Inc.2026-07-31
Hi Matt!
Thank you so much for taking the time to share your experience!
We're glad to hear that our team was able to answer your call so quickly and provide the information you needed in just a few minutes. Providing knowledgeable, responsive support is something we truly strive for, so your kind words mean a lot to us.
We look forward to continuing to provide you with the same level of service moving forward.
iSpring SUPPORT is the BEST !!!
I have been using iSpring for FIVE Years and NOT ONCE have I ever had to make a complaint.
EVERY ONE of their Customer Support Team is a STAR !!!
Reply from iSpring Solutions, Inc.2026-07-31
Hi Matthew,
Thank you so much for your wonderful review and for being with iSpring for the past five years!
Knowing that you've consistently had a positive experience with both our product and our support team truly means a lot to us. We'll be sure to share your kind words with the entire Customer Support team.
We sincerely appreciate your trust and support over the years. It's a pleasure to have you as part of the iSpring community!
Thanks to Harshit for calmly listening to my issues and then addressing each one of them in a lucid way. His expertise was quite evident by the kinds of solutions he suggested. All my queries were answered alongwith reference wherever required.
Reply from iSpring Solutions, Inc.2026-07-31
Hi Azhar,
Thank you so much for taking the time to share your experience!
We're glad to hear that Harshit took the time to listen carefully to your questions and provide clear, thoughtful solutions. It's wonderful to know that his expertise and attention to detail helped answer all your queries and gave you the guidance you needed.
We'll be sure to pass along your kind words to Harshit.
Thank you again for your feedback. We truly appreciate your support and are always here whenever you need us.
I really like the support that provide from ISpring tech. Very quick response without any waiting time. I get Solution also very quick. Please continue the same.
Reply from iSpring Solutions, Inc.2026-07-06
Hi Ajay! Thank you so much for your kind words! We're glad to hear that our support team has been able to provide quick responses and help you resolve issues efficiently. Your feedback means a lot to us, and we'll be sure to share your appreciation with the team. Thank you for your encouragement. We'll do our best to keep up the same level of service!
Hi Sukanya! Thank you so much for your kind words!
We’re really glad to hear you found our response prompt and helpful. That’s exactly what we strive for. If there’s ever anything else we can assist you with, don’t hesitate to reach out.
Hi Sneha!
Thank you for your kind feedback! We’re glad to hear you had a positive experience with our support team and communication.
We truly appreciate your support and look forward to continuing to assist you whenever needed.
Appreciation for Harshit's Prompt Support and Quick Resolution
Harshit demonstrated strong responsiveness and reliability while handling the issue. He was quick to make himself available and ensured that the problem was addressed efficiently. His prompt communication and proactive approach helped in resolving the issue in a timely manner.
Going forward, continuing this level of ownership and quick turnaround will further strengthen support effectiveness and user confidence.
Overall, great job and much appreciated for the support provided.
Reply from iSpring Solutions, Inc.2026-05-26
Hi Gurpreet!
Thank you so much for taking the time to share your feedback. We’re very happy to hear that Harshit’s responsiveness, proactive communication, and dedication helped resolve the issue efficiently. We’ll be sure to share your kind words with Harshit and the team.
We greatly appreciate your support and look forward to continuing to provide you with the same level of service moving forward.
Quick replies and quick solutions. Friendly and reliable.
Reply from iSpring Solutions, Inc.2026-04-27
Hello Naveen, thank you for the kind feedback. We’re so happy to know our team was able to help you quickly and reliably. We truly appreciate you taking the time to share this.
ISpring is easy and integrates well in powerpoint. The various features are helpful in creating interactive modules.
Reply from iSpring Solutions, Inc.2026-03-31
Hi Mrunal,
Thank you for taking the time to share your experience with iSpring! We’re glad to hear that the integration with PowerPoint and the interactive features are helping you create engaging learning modules.
We truly appreciate your feedback and look forward to supporting your future e-learning initiatives!
A tool that works quickly and provides amazing results
When I'm designing learning experiences (or even just presentations!) I find iSpring to be very useful.
As a tool that works with my PowerPoint environment, it's both easy to use, but also powerful.
This makes creating content fast, efficient, and leverages my existing content and skills.
Reply from iSpring Solutions, Inc.2026-03-31
Hi Frank,
Thank you for taking the time to share your experience! We’re glad to hear that iSpring Suite is helping you create learning experiences and presentations quickly and efficiently.
It’s great to know that the PowerPoint integration makes the tool both easy to use and powerful, letting you leverage your existing content and skills. Your feedback means a lot, and we’re happy to be supporting your work in designing engaging content!
Wonderful product. Works well with PowerPoint, so you're not starting from the ground up. If you're a Mac user like me, you have to find some work around as it only works on Windows. I've tried a few solutions, but the best is Parallels. It's mostly plug and play but will never run as good as native software.
Reply from iSpring Solutions, Inc.2026-03-31
Hi Richard,
Thank you for sharing your experience! We’re glad to hear that iSpring is helping you build on your PowerPoint content and making course creation easier.
We also appreciate your note about using iSpring on a Mac. While it’s designed for Windows, it’s great to hear that solutions like Parallels are helping you get it up and running smoothly. Your feedback is very valuable as we continue exploring ways to make the platform more flexible for all users.
The worst course platform I've ever seen.
The problem with this platform is the player; usability is zero. The courses themselves vary in quality, depending on the speaker. Some are poor, with terrible audio, others are better, but the player is terrible. It doesn't save your course progress, it deactivates as soon as a notification arrives, and you can't move away from your device. For short courses, it's fine, but for very long courses, lasting several hours, not being able to move is very annoying. Progress is only saved at pre-set points. If you don't reach that point and have to stop for unforeseen reasons, you lose your progress and have to restart from the previous save point. I've often had to repeat hours of courses because the only save points were every 2 hours! At the end of the course, there's no "go back" or "return to list" button; you have to go back in your browser, fearing your progress will be lost. (I've completed a course, only to go back to the index and find it 'not completed'.)
Terrible, I wouldn't recommend it even to my worst enemy.
Reply from iSpring Solutions, Inc.2026-02-10
Emanuele, thank you for taking the time to share your experience. We’re sorry to hear about the issues you faced with the player and course progress saving.
In some cases, progress tracking may depend on the LMS settings, especially for long courses published in SCORM 1.2. Switching to SCORM 2004 or adjusting the LMS limits for saved data often resolves the problem. Your administrator can help with that.
As for audio quality, this usually depends on the original recording. Still, we’d be happy to check your specific course and see what went wrong. Please contact our support team at [email protected], and we’ll do our best to help.
Easy to contact - quick resolution - providing necessary steps and screenshots
Reply from iSpring Solutions, Inc.2025-11-20
Anooja, thank you for your review! We are so pleased that you've pointed out the easiness of contact and resolution speed. Tech Support is available via email or phone, and live on the website, to offer flexibility to our customers. Look forward to serving you further in delivering outstanding eLearning results in your business.
Manish, thank you for your warm words! So glad to hear that you managed to solve your issues fast and with attentive support of our service team. You are very much welcome with any additional product and service feedback, if anything comes to mind!
I have been getting super quick and helpful responses to my queries in less than 2 hours and at times in a few minutes. This is exceptional and gave never seen this anywhere else. I must particularly appreciate Mr Harshit Ramesh for his authentic and innovative workarounds such as installing break timers. I had a difficulty in sharing quizzes with my trainees and he solved it for me very effectively. Thanks a ton !
Reply from iSpring Solutions, Inc.2025-11-01
Ramesh, wow! Exceptionally excited that our support team managed to exceed even your expectations with their stellar service. This is actually what we aim for and what our customers note as extra value to the product itself. Any product feedback or extra thoughts - really look forward to hear those. May iSpring bring your projects to a new level!
I've used ISpring for a little over a year. We had a big client deliverable due and I needed tech support to bring it home. Diana was clear, patient and supportive, enabling me to test theories and problem-solve and clearing up misunderstandings.
Reply from iSpring Solutions, Inc.2025-11-01
Beth, thank you for your thoughtful review and feedback on our support team. Glad to hear that Diana pushed your external project further and was at hand when you required assistance. Thank you for your trust in iSpring. We strive very heard to meet your expectations, and detailed customer feedback makes it possible.
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