Authentic parts, delivered FAST
Parts from Jenson are all 100% authentic and the shipping speed is incredible!
About Jenson USA
Data updated- Website
- www.jensonusa.com
- Category
- Sports
- Location
- United States · Riverside
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 63% (15/24)
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Is Jenson USA legit?
Jenson USA (www.jensonusa.com) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is excellent. 85% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 63% of negative reviews. Last updated 2026-08-10.
What people say
Ryan and Jeff were both great in…
Ryan and Jeff were both great in handling my order needs over the phone. Jeff was amazing with his follow up keeping me updated. I have had nothing but great experiences with my many orders from Jenson!!
First purchase and couldn't be more pleased!
Great price, knowledgeable CS representative, and prompt shipping!
"Top-notch customer service!"
"Top-notch customer service!" "Hands down the best customer service! My original order didn't show up, so I reached out to them. They immediately sent a replacement, which arrived in just 2 days right alongside the original package. I contacted them again to let them know, and they quickly sent me a return label. Super happy customer
Good and easy
Great overall
Quick and fast delivery!
Super quick delivery
Super quick delivery, ordered Thurs, received Friday afternoon. Installed and back out at it. Also the best price, absolutely nothing to complain about.
Great service
Great service, quick delivery
Jenson USA website is very easy to use…
Jenson USA website is very easy to use and quickly find what you need. They offer great value discounts on most everything, shipping is fast and there customer service is exemplary 5 stars.
Awesome pedal and so faster delivery …
Awesome pedal and so faster delivery thnks
Great shopping experience
Product was shipped promptly arriving when it was supposed to arrive. Great shopping experience
Good Service
Good Service. Timely delivery.
I always receive my order quickly and…
I always receive my order quickly and Jenson always has what I need.
Great price
Great price, great product, fast delivery
Best options available for pickup
Best options available for pickup, stocked well, and free shipping over $60 helps!
I got my order before expected
I got my order before expected. Great service. Great price.
The only distributor of bike products…
The only distributor of bike products that I have been using lately. High end gear and it gets delivered asap.
Wrong item in order (and missing…
Wrong item in order (and missing correct item) Contacted customer support. Generic email stated I would be contacted within 48 hours. So far no resolution.
Reply from Jenson USA2026-07-23
Hi I'm sorry to hear you received the wrong item and that the correct one was missing from your order. I understand how frustrating it is to wait for a resolution, especially after already reaching out. I appreciate your patience, and I apologize for the delay and inconvenience this has caused. Keep Pedaling Jenson USA Support Team 888-880-3811 [email protected]
The product never shipped you canceled…
The product never shipped you canceled it saying that you did not have any stock
Reply from Jenson USA2026-07-23
Hi Thank you for the feedback. I'm sorry the order was canceled due to a stock issue after you'd already been waiting — that's not the experience we want for you, and I understand the frustration. Thank you for letting us know, and I apologize for the inconvenience this caused. Keep Pedaling Jenson USA Support Team 888-880-3811 [email protected]