Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
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Is JJ's House legit?
JJ's House (www.jjshouse.co.uk) has a 3.0 out of 5 rating on OK.one, based on 474 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 68% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward.
However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Auto-generated from all reviews of this business. For reference only.
Beautiful dress and really well made, true to size, love it and dusty blue, gorgeous colour, will definitely buy from you again, Thankyou so much…
Reply from JJ's House2023-09-27
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Your recognition is our greatest encouragement. We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
Quality very good delivery was earlier than expected so that was fab.
Reply from JJ's House2023-09-26
Thanks so much for your order. We are so glad to hear you are satisfied with this shopping experience. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future.
Kept me up to date with my items !
The dress is beautiful and the throw, but superb quality and great fit
Reply from JJ's House2023-09-24
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
I love my dress it was perfect for the occasion and the quality is good.I will definitely buy more dresses.
Reply from JJ's House2023-09-24
Thanks so much for your order. We are so glad to hear you are satisfied with this shopping experience. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future.
Fabulous company. I have bought several items. Everything is good quality, lovely materials. Very happy with the service.
Reply from JJ's House2023-09-20
Dear customer, we are really happy to hear that you are satisfied with this shopping experience with us. Your recognition is our greatest encouragement. We are committed to rendering the best options of products and perfect customer service. Please feel free to reach out if you have any concerns regarding your orders. Have a wonderful day!
I got my dress as a try on and I was planning to return it as my wedding is an year from now, but I was so in love with it that I decided to keep it and purchased the try on. The service from the company is fantastic! Great and easy customer experience and ordering process, fast and prompt delivery and excellent quality and price of the product! I am more than pleased, thank you.
Reply from JJ's House2023-09-17
Thanks for your review here. We are glad to hear your recognition of our dresses. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
Fast and easy try-on dress service that enabled me to choose my perfect wedding dress! Thank you, JJ's House!
Reply from JJ's House2023-09-17
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Great way to buy your clothes shoes buy paying each month , they have a great variety of shoes clothes for all occasions, my two jackets I bought fit perfectly, my hand bag if really a bonny colour but it’s a bit barker than on the site page but still very pleased with it, my shoes fit perfect , really comfy on my feet , will definitely shop with you again
Reply from JJ's House2023-09-13
Dear customer, We really appreciate your recommendation. As a professional online shop, we always spare no effort to satisfy our customers.
Thanks so much for your order. If you have any issues with your products, please feel free to contact our customer support who are more than willing to help you.
Brilliant try on at home service for a small fee. Really good quality dresses. Fast delivery, easy to navigate Web site.
Reply from JJ's House2023-09-10
Thank you for your kind review.
We are glad to hear your recogition of our "Try On" service which offers multiple options. Your affirmation is our greatest encouragement, and we will continue to optimize our service and quality.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Lovely clothes , Easy to order, try and return is excellent
Reply from JJ's House2023-09-06
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
5⭐️⭐️⭐️⭐️⭐️ absolutely beautiful dress, great quality and Fits well. Fast delivery Definitely order again
Reply from JJ's House2023-09-03
Thanks for your review here. We are glad to hear your recognition of our dresses. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
It’s scary buying this online that you can’t see or feel, but the quality of the products sold is amazing
Reply from JJ's House2023-08-29
Thanks for sharing your experience with us. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
I have ordered two dresses, which were small for me and so I had to return them. My order value was £175 excluding shipping charges, however I was refunded £163.25. I was expecting a deduction of £3 for the return label as communicated via e-mail, which would make a refund of £172. As notified via e-mail from JJHouse, the value of my returned items was £146. I have not experienced this before, a retailer to lower the price of my order, where in fact I paid £175. In addition, they had a hidden restocking fee charge of £7.30 for which I was not aware of. Overall very disappointing and poor shopping experience.
Reply from JJ's House2023-08-27
Update:
Dear EM.
Our customer service team explained that £175 included item value and VAT, so there is not a deduction regarding your order. And we do charge a restocking fee for returns of dresses not for quality issues. The refund policy is clearly shown on our website.
https://www.jjshouse.com/about-returns-refund
Thanks for your time.
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Update:
Dear customer, we are sorry for the inconvenience caused.
It seems there's a discrepancy in fees with what's shown in our system. Our team has sent you an email. Would you please provide us with the full picture of your order summary so that we can see each fee clearly?
We appreciate your understanding that we charge a restocking fee for returns of dresses not for quality issues. This is stated on our website. Please kindly find the full return policy here:
https://www.jjshouse.com/about-returns-refund
Thanks so much for your time. Looking forward to your reply.
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Dear valued customer,
We feel deeply sorry to hear that you are unhappy with your shopping experience with us. Please be assured that we are undoubtedly willing to address the customers' issues quickly. Could you please give us your order number so that we can proceed with your case?
You can reply here directly.
Thank you for your time. Hope to hear from you soon.
Great experience, brilliant material, perfect fit, fast delivery,
Reply from JJ's House2023-08-27
Thanks so much for your order. We are so glad to hear you are satisfied with this shopping experience. Support from customers like you helps our business grow and evolve. Please rest assured that we will serve you with the same or better standard in the future.
I got what I ordered. The dress was beautiful and the right size based on the measurements.
I will order several times.
Nina - Norway
Reply from JJ's House2023-08-24
Thank you for your kind review.
We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement.
We also appreciate your honest feedback about your experience. Hope to serve you again very soon.
Have a nice day~
Thank you for your kind review.
We are glad to hear your recognition of the quality of our goods. Your affirmation is our greatest encouragement. Hope to serve you very soon.
I ordered 2 dresses from JJ's house . I needed to return 1 of them. My experience of their Customer Service is excellent, I was kept up to date on the whole journey until the dresses arrived. Their response to my emails was super quick and they sent me a return label for free.I was also informed when the refund will be back in my account. Will def order again.
Reply from JJ's House2023-08-23
Dear customer, We cannot be more grateful for you taking the time to write such a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order.
Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
Do not waste your money!!
I ordered a dress for my mom for a wedding thinking that 15 days is more than enough for it to arrive, too bad 25 days later the dress has not arrived. If you want a trusted seller this website should not be on your list! Never ordering again.
Reply from JJ's House2023-08-16
Update:
Dear customer,
We are glad to hear that you have received the goods on August 28th. We once again apologize for the inconvenience caused by the logistics issue. Currently, we are introducing an alarming system to remind us if the transiting information has not been updated for some time. Thanks so much for taking that to our attention again.
Our team has provided solutions. Please kindly have a look.
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Dear customer,
Thanks for your review here.
Your understanding would be highly valued that we did ship your parcel on July 20th. But unfortunately, it was ARRIVED AT FACILITY - PARTNER JO_DGF Starbroker and has not reached you yet. We apologize for the inconvenience caused.
As we needed time to confirm with the logistics companies we are cooperating with why it hasn't been updated, Earlier, our customer service team offered solutions to you saying that if you didn't want to wait, we would be happy to issue the refund to you promptly due to the shipping issue.
However, we haven't received your reply yet so far.
Hope to hear from you soon.
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Dear customer,
We appreciate your understanding that nearly all of our items are made from scratch, so the tailoring time may be needed. You can also see the expected delivery date on the website when you place an order.
Could you give me the order number so that we can help you check this quickly?
Lots of styles & colours to choose from. I gave my bridesmaid the colour that I wanted and they have picked the style of dress that they wanted. I have also got the mens waist coats & ties in the same colour to match. So looking forward to my big day to see them all in there dresses. I have purchased some under wear from you as well which is great.
Reply from JJ's House2023-08-15
Dear customer, We cannot be more grateful for you taking the time to write a detailed review here. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your orders. Please rest assured that we will serve you with the same or better standard in the future. Never hesitate to contact our team if you need any help regarding your orders.
Crap customer service my mum ordered a dress made to measure and got a ruined dress as the lining is way too short for the dress and the boob bits go under the arms complained but ignored taking it further
Reply from JJ's House2023-08-14
Update:
We are glad you accept our offer.
Thanks for your cooperation.
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Update:
Dear customer,
Thanks for your review here. We apologize for the inconvenience caused.
According to our craft standards, for a custom-sized tea-length dress, the length of hollow-to-hem(front) is the measurement of the hollow-to-floor multiplied by a factor of 0.79.
Given your specified measurement of Hollow-to-Floor as 49.21 inches, the hollow-to-hem(front) measurement we made was 38.87 inches. We feel so sorry that does not meet your expectations. And the measurements on our website may have confused our customers.
We would like to extend our gratitude for bringing this issue to our attention. Our related department will work on that and add more information on hollow-to-hem(front) for reference when clients choose custom sizes and fill in the chart of hollow-to-floor. Thanks again.
Our team has contacted you and sent our solutions. Please kindly check with it.
Never hesitate to contact me if you have other concerns.
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Dear valued customer,
We have received your complaint. Please be assurred that we will deal with it quickly.
Thank you for your time.
JJ's House
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