We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.
Written by the business, not verified by us.
Is KESPIRE legit?
KESPIRE (www.kespire.com) has a 1.8 out of 5 rating on OK.one, based on 250 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-10-24.
Ordered from the UK was expecting it to be difficult to get into contact with them! However, I couldn't of been more wrong! Customer service was on point best service you could possibly expect! And the product was everything I expected! I was updated the whole time!
Reply from KESPIRE2024-05-30
Thank you for taking the time to leave positive feedback! We are glad that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product, and we look forward to serving you again soon!
These globes (2) were trash. Not only were the pictures way too small, but they looked like a pretty schooler cut them out. They were crooked and the worst part was THE PICTURES WERE ON THE OUTSIDE OF THE GLOBE!! I was SO embarrassed when they received the gifts.... I will NEVER purchase or recommend them to anyone. If I could give a 0 review I would. The add said 100% satisfaction guarantee. They told me the best that they could do was give me 20% back. They weren't even worth a dollar. I'm disgusted with their service. Horrible!!!!
Reply from KESPIRE2024-05-30
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
The jumper quality is not good.
It would have been nice for the machine made patch to have a little definition, the dog patch on the jumper did not have any visible eyes.
Reply from KESPIRE2024-05-27
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
The size of the embroidery on the hoodie is tiny and looks ridiculous. Size chart on the hoodie appears way off too. Design quality is poor. Did not resemble the picture and quite frankly looked bizarre. Will not be able to give as a gift. Cute idea, poor execution. Did not look anything like the samples.
Reply from KESPIRE2024-05-27
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Item received took longer than what website states. I needed to email to ask where my item was, only then did they dispatch it. When it arrived, it was the wrong colour, the embroidery looked nothing like the picture sent and the font changed half way through the name. Although photo evidence was provided on multiple occasions, the disrepectful replies I continued to receive when I asked for a refund prompted me to escalate the matter. I strongly suggest you do not buy from this site.
Reply from KESPIRE2024-05-22
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
If I could give them a 0, I would. I purchased two personalized starry night snow globes. They literally taped a picture on the OUTSIDE of the globe. It was a gift to a friend who's mother passed away. I was so embarrassed!! They offered me a 20 % refund when the ad clearly said full refund if not satisfied. Liars.... Purchase at your own risk. I will NEVER GET ANYTHING FROM THEM AGAIN!! Not even if it were free. I just want my money back!!
Reply from KESPIRE2024-05-21
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Our "crystal" light photo was honestly funny. Looks nothing like us which I get things are not perfect. But it looks like something I did in 6 grade shop class. I will gladly send anyone the photo we used and what we were sent. It was an anniversary gift. Last year. I tried to contact them and they told me to take the wrap off, I had the wrap off and it was on the light. It's thick plastic with an electric pen they use in shop class it is not the beautiful etched pictures on line they show.
Reply from KESPIRE2024-05-17
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
I ordered a pet pillow to arrive by May 19. It will not arrive until May 20. I have been in communication with Kespire via direct email and they are unwilling to refund my money. I explained that their website guaranteed the product would be shipped in 3-5 business days and I paid for expedited shipping to get the gift to the recipient by May 19. The gift was shipped on 15 May after ordering on 7 May and will not arrive until May 20 when there will be no one there to receive the gift (recipient returned to Finland). I sent two emails to the vendor before it was shipped telling them it had to arrive by May 19 and they responded I need to be patient. Since their website said it took 3-5 days for handicraft and I paid for expedited shipping to arrive by May 19 and it did not, I should receive a refund. Kespire is fighting this and has been very rude in the process. They tried to justify this by saying the address is too long for DHL. If DHL has a limit on the length of the address, they should incorporate this into their ordering system so it will only accept addresses with so many characters. As I told Kespire-this is their problem, not my problem. DO NOT ORDER FROM KESPIRE-THEY MISREPRESENT THEIR PRODUCT SHIPPING TIMES!
UPDATE: The reply confirms everything I stated that the package will in fact be late. You also provided an email to contact you, but I already did, and you refused to help or issue a refund for false advertising. I noted your reply to all of these negative reviews is "We will help you deal with it in time." What does this mean? It sounds like you will never deal with it.
UPDATE 2: IF YOU PAID THROUGH PAYPAL, ASK FOR A REFUND FROM THEM! This is a company from China and has no concept of customer service. You will get nowhere by asking the company for a refund. I disputed through PayPal, provided documentation including screenshots of what their website says on shipping and processing times, screenshots of DHL delivery, and proof of correspondence with the company. I received a FULL refund from PayPal.
Reply from KESPIRE2024-05-17
Hello ,your package already on the way, I hope you wait.you click this link ,and you can track your parcel :https://t.17track.net/en#nums=2779789025
I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Not impressed with the jumper I ordered, thought the dog would be embroidered but it was more like a transfer
Reply from KESPIRE2024-05-13
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Jumper is worst quality and the writing has wrinkles in it.
They will only offer a 30% refund unlike where website saying refunds accept
Worst customer service
Would not recommend buying from them at all
Reply from KESPIRE2024-05-06
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
As the title says, AVOID! This company is dreadful, had many back and forth emails with my item not matching the description on the website, first off the size of the item was more than 2 inches smaller than advertised, along with the item itself not looking the same as the website, the names didn’t light up but advertised they did… it was a disaster from the minute we opened the box! Tried to settle it through PayPal which is who we paid with, but never got our money back as it “isn’t under buyers protection” absolute scam from PayPal themselves, whoever was contacting me from Kespire was completely unhelpful, made me feel like I was an idiot!
Our item cost us £50 and we never seen a penny of it back from PayPal, the seller offered us less than 30% refund for an item that didn’t not match their description or photos, told us it was for cost of materials which is quite frankly an insult and we weren’t offered it again as we disputed through PayPal!
The item was bought as part of our wedding, the item arrived late so completely missed that date, even though we ordered it in plenty of time, but once we opened and saw the item we were glad that the item never arrived on time as it was DREADFUL!
That being said, if the item arrived on time and looked as it was pictured me and my partner would have purchased more items from this company. But they shot themselves in the foot!!
AS I HAVE SAID FROM THE START! DO NOT BUY FROM THIS COMPANY AS WHAT YOU SEE IS NOT WHAT YOU GET!! SAVE YOUR MONEY AS YOU WILL NOT GET IT BACK IF YOU DO BUY FROM THEM!
Reply from KESPIRE2024-05-02
Dear customers,
I apologize for any discomfort I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
I haven’t received my order. It’s been well over 2 weeks. I have read terrible reviews since ordering& now I am dreading receiving my order… such a scam
Reply from KESPIRE2024-04-24
Hello ,your package already on the way, I hope you wait.you click this link ,and you can track your parcel :https://t.17track.net/en#nums=4PX3001039000112CN&fc=190094
If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
The jumper was amazing, my boyfriend loves it, it was his childhood dog. I believe I ordered a large but it was to small but I would buy from yous again. Thank you so much for making time for me. I appreciate you ❤️
Reply from KESPIRE2024-04-24
Thank you for taking the time to leave positive feedback! We are glad that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product, and we look forward to serving you again soon!
Didn’t get a shipping number until we complained and tried to with draw our payment. No approved design. We did then receive a shipping notice after going through PayPal. We then received our poor quality garment very small (ordered a medium got a very small) that looked unfinished with badly finished embroidered,Not at all what I was expecting.
Reply from KESPIRE2024-04-22
Dear customers,
I apologize for any discomfort I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Dear customers,
I apologize for any discomfort I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
DO NOT ORDER!!!!!
I have made a order for over £40 for a sweatshirt with a stitched on portait of a dog. I was 'guaranteed' good quality of product, they even sent me an example of what it will look like. I can't even describe how angry I am. This was a birthday gift, I can no longer gift it as it's embarrassing and looks nothing like the dog!! They have even stitched on colors that the dog doesn't have !!! It looks like it was stitched by a child. They are now refusing to refund me or take the product. The customer service is the worst I've ever experienced. I am 100% sure they have stolen pictures of other websites!! AVOID AT ALL COST !!!!
Reply from KESPIRE2024-04-16
Dear customers,
I apologize for any discomfort I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
The worst company to deal with. Initially sent me a sign that half the letters had fallen off..contacted them. They agreed to send a replacement. The replacement they sent was the wrong colour, so I contacted them again. They have emailed me back saying, that it is the right colour and that it is my mistake…so now I have two wrong or faulty signs that I can’t use.
Reply from KESPIRE2024-04-08
Dear customers,
I am very sorry for causing you unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Be very very careful of this shop. They have stolen product images from my website and store and are advertising them as their own!
I don't know what you will get when you order, but I don't think it will be what you see in the images on their shop.
Absolutely disgusting behaviour!!
To answer your reply below:
I have already emailed you to cease and desist on 22/03/2024, and of course had no response and you did not remove the item. Now that I am exposing you for the fraud that you are, you want me to let you know which one it is so you can remove it.
I have forwarded the original email to you again, I will be very surprised if anything happens. Either way, I have reported it to Google as well for them to remove it from Google Shopping. Hopefully they will see what kind of business you run and block you from Google
Reply from KESPIRE2024-04-08
Hello, if you can tell us which product has a problem with the picture, we can remove it from the shelves if there is a problem. We are sorry for the inconvenience.If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
I wouldn't give one star. The product turn a round was awful. They state that the product will be made in five days and this is not the case. I ordered on Feb 29th and my product arrived 22nd March! Do not use this company, waste of time and money!
Reply from KESPIRE2024-04-09
Dear customers,
I apologize for causing you any discomfort. We understand that the logistics did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
Really poor quality, stray strands of thread all over the jumper. Took a long long time to arrive with no information when requested.
Reply from KESPIRE2024-04-08
Dear customers,
I am very sorry for causing you unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions, please contact email: [email protected]. We will help you deal with it in time.
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